Rearden Commerce Self-Paced Guide

1. 1400 Fashion Island Boulevard Suite 150 San Mateo, CA 94404 T 650 212 8400 F 650 212 8499 ReardenCommerce.com Introduction to Rearden Commerce A Self-Paced Guide ReardenCommerce.com

2. Getting Started

3. Getting Started • Access Site from Intranet:www.epcotravel.comor https://epco.reardencommerce.com • Bookmark the www.epcotravel.com • Select link “Need account information?” and your system credentials will be emailed instantly • Log back into Rearden with your new Username and Password

4. Changing Your Password • EPCO Password Requirements: • Minimum of 8 characters in length • Alpha-numeric • Prompted to change every 90 days • Must be unique for a period of 1 year • Password Example: 4service

5. Services Assistant Home Page One Stop Shop for all Services, Available May 2, 2006

6. Services Assistant Home Page Important Messages from Team EPCO

7. Services Assistant Home Page Easy Access to all Scheduled Services

8. Services Assistant Home Page Access to Your Personal Information and Preferences

9. Updating Your Settings • Employee Information&AddressesUpdate your personal information • Passport & VisaInternational travelers can store Passport and Visa details and enter expiration reminders • Charge CardEnter corporate and expense credit card information • NotificationsSpecify how you would like Rearden to notify you and your travelers (to the device(s) of your choice) as you schedule and modify services **Don’t forget to set up Flight Notification Details (i.e. 3 hours, 1 hour) • Delegate AccessRearden offers the ability for users to either delegate privileges to other individuals or request delegate access from other individuals • Service Preferences Enter your personal preferences for all the Service categories

10. Notifications Select the appropriate notification device

11. Delegate Access Privileges can vary by delegate Others can self-delegate and book services on your behalf

12. Travel Profile Enter all frequent traveler membership numbers Enter any Hotel special requests (i.e. non-smoking)

13. Rearden Commerce Travel Module

14. Planning a Trip Home Page • Important Travel Messages • Quick Jump Links • Unused Tickets

15. Benefits to Booking Travel Online • $5 Online Fee vs. $30 Agent Assisted via Phone • Clear guidance toward EPCO’s preferred suppliers that provide the best corporate value • Policy warnings are provided before a selection is made • Provides choices that suit both your needs and the needs of EPCO.

16. Flights • Fare matrix allows you to re-sort based on personal preferences (i.e. alternate airports, departure times, shortest flights, etc…) • Built-in Travel Policy • Ability to view a Seat Map prior to selecting the flight

17. Seat Maps Allows you to select both your outbound and return seats. Identifies premium seats for frequent flyers who meet the criteria of carrier programs. Note: Not all carriers provide seating charts

18. Receive an e-mail notification with a link to your e-ticket receipt Also able to access with your Sabre Reservation Code & Last Name www.virtuallythere.com Virtually There Use this link to access your e-ticket receipt from your PC Use this link when using a blackberry

19. Virtually There E-ticket receipt • Complete Cost breakdown • Easy to see icons • E-ticket receipt • Print and use for expense report Airline Record Locator *****************************************************THE CUSTOMER NUMBER IS - 5005002851THE SABRE RESERVATION TRACKING CODE IS - BYWITYCONTINENTAL AIRLINES TKT NBR 1 IS - 005 1346318559THIS TICKET WAS ISSUED ON - 29MAR06THE INVOICE NUMBER IS - 0120742THE TOTAL AIRFARE IS - 517.86 USDTHE SERVICE FEE FOR THIS TRIP IS - 5.00THE INVOICE TOTAL FOR THIS TRIP IS - 525.86

20. As trips are scheduled, ticketed and cancelled, Rearden will keep track of any unused tickets and present them to you as you shop for new itineraries Unused Tickets

21. Accesses a database of over 87,000 properties Take advantage of TQ3Navigant corporate rates at over 17,000 properties worldwide Includes rich detail including hotel amenities and graphics Provides mapping and turn by turn directions if needed EPCO Rates will identified with your corporate logo Hotels Note: The initial rate shown represents the corporate preferred rate or the hotel’s published rate. Actual rates and availability display after selecting the property.

22. EPCO Insurance is included in daily rates Rates reflect daily rental plus all taxes and fees Car Rental

23. Trip Review Trip review allows you to…. • See all rules and restrictions • Add or change an element to the trip • See trip cost including fees and taxes • Hold until the ticket needs to be purchased; Rearden will send email reminders that your ticket is on hold and will auto-cancel if you don’t confirm in the specified time

24. Change and Cancel Trips Online Click Change or Cancel from your itinerary page and let the Rearden Commerce Travel wizard step you through your changes or cancellations---all online!

25. Sends an email notification confirming your reservation Updates your calendar and PDA automatically Checks for flight delays and cancellations and will contact you via voice, text, or email notification regarding changes Your Personal Assistant Keeps Working

26. EPCO Travel Site

27. FAQs

28. FAQs - Continued

29. Support

30. Need Support? • For technical and navigation help with • Rearden Commerce Tools contact • 1-888-753-2580 • or email to support@reardencommerce.com • 8:00 am – 8:00 pm CST For urgent travel issues, including support with cancellations or other travel problems contact TQ3Navigant at 1-800-795-9005

31. New services program helps YOU and EPCO! Travel Allows EPCO to track employees in case of emergency Gives us emergency travel assistance from TQ3Navigant Provides you with 24 hour access, guidance and efficiencywhen booking travel Provides EPCO leverage to negotiate perks (and lower service cost) with frequently used providers Other Services Helps you choose the most cost effective method to ship yourdesktop documents and packages • Helps with Sarbanes compliance • Seamlessly provides guidance to all of EPCO’s preferred suppliers and policies

32. Who is TQ3Navigant? Capability, Resource and Exceptional Service 2nd Largest Travel Company in North America • Public Company - Sarbanes-Oxley Compliant • Headquartered in Denver, CO • Sales in Excess of $4.2 Billion • RegionalStructure – Responsive & Proactive • Regional Leaders • Flexible Service Solutions • NAV24 – Emergency Service 24/7 • Global Hotel Program – Over 17,000 Properties • TQ3Navigant Vacations – “Specialists in the Art of Travel”

33. TQ3Navigant Support • In addition to utilizing the EPCO Booking Tool, you may contact our travel consultants: • Office Hours: 7:30am – 7:00pm (Central) Mon-Fri • Phone: 713-407-9696 or 1-800-795-9005 • E-Mail: crepco@tq3navigant.com • NAV24 – 1-800-795-9005 • EPCO ACCESS CODE: 2DIB

34. Emergency After-Hours • TQ3Navigant Emergency Travel Service • 24x7 world-wide support • Toll free calls from anywhere • Or by calling collect 713-407-9848 • Immediate access to all records and profiles • Outside of normal business hours • 1-800-795-9005 • Wholly owned and operated by TQ3Navigant • EPCO Access Code – 2DIB

35. Our Commitment to EPCO • TQ3Navigant is dedicated to providing EPCO with: • Responsive Service • Accurate Reservations • Assist in Reducing Costs • Extensive Reporting Capabilities • Meet & Exceed Your Expectations • We look forward to a long-term partnership!

36. Rearden Commerce… At Your Service • Rearden’s core purpose is to make life easier for everybody • For Employees: • One stop shop • Single Username and Password for all Services • Personal Notifications to any device (email, text, voice, fax, etc…) • Automatic Calendar Integration • Delegate Access • For EPCO: • Reduce costs • Increase employee productivity and satisfaction • Drive compliance

37. 1400 Fashion Island Boulevard Suite 150 San Mateo, CA 94404 T 650 212 8400 F 650 212 8499 ReardenCommerce.com ReardenCommerce.com