250 likes | 271 Views
Enterprise Rent-A-Car. Recruitment and selection. Introduction. 8000 offices worldwide Employing 65,000 people; Annual turnover of over £4.5 billion A global business with a decentralised ‘local’ structure Enterprise services include: Replacement cars for accident repairs.
E N D
Introduction • 8000 offices worldwide • Employing 65,000 people; • Annual turnover of over £4.5 billion • A global business with a decentralised ‘local’ structure • Enterprise services include: • Replacement cars for accident repairs. • courtesy cars • short term rentals for special occasions • Collection service from home to rental car • Car rental market highly competitive.
The role of Human Resource Management • Hire • Train • Develop • Motivate • Workforce Planning • Strategy
Attracting applicants • External recruitment • Offering a clear Career Path • Doing activities in Universities to attract Fresh Graduates: • Presentations in the company • Relationship with clubs & organizations • Attending Careers Fairs • Drop in Sessions • Skills Sessions • Mentoring Programme
Recruitment • Online recruitment process • Different entry routes : • Enterprise Internships – for students at university • Graduate Management Trainee programme
Selection • Job description • Person specification • Selecting process : • Screening • Face to Face Interviews • Interviews with Branch Manager • Assessment Day
Question 1 Identify Three Reasons Why Enterprise uses Workforce Planning ?
Answer :1 To have right people and skills to achieve business aims and objectives. To deliver first-class customer service & to win regular awards for Workforce’s efforts in this area. To make policies of promoting its managers from within its existing workforce.
Questions 2 In a competitive market, what does enterprise do differently to attract high customer candidates ?
Answer : 2 Expanded its services to meet customers needs by giving business rentals at airport and city locations Provides replacement cars for accident repairs, courtesy cars for garages and short- term holiday rentals for breaks & special occasions. Enterprise also offers a collection service to take customers to their hire cars.
Question 3 What competencies does Enterprise look for when recruiting to maintain its high levels of customer service?
Answer : 3 Enterprise looks following Competencies : • Sees issues/needs from a customer perspective • Adapts to suit the audience • Deals with challenges, demonstrates resilience, able to priorities • Creative about getting things done, thrives under pressure, organizes work • Works cooperatively, takes ownership, seeks leadership • Plans important conversations, confident and articulate
Question 4 How does Enterprise’s Strategy of providing a career path benefit company ?
Answer : 4 perfect service growth and expansion high levels of customer satisfaction