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1. The Information Age in Which You Live. Knowledge Workers Checklist. MIS challenge factors shaping the new business role of IT information: a key resource information-literate knowledge workers. Aspects of the MIS Challenge. what businesses do. customer moment of value. role of IT.
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1 The Information Agein Which You Live
Knowledge Workers Checklist • MIS challenge • factors shaping the new business • role of IT • information: a key resource • information-literate knowledge workers
Aspects of the MIS Challenge what businesses do customer moment of value role of IT
What do businesses do? • serve customers • mass customization • MCI example • serving each customer’s unique needs
people information technology information Businesses must effectively use 3 key resources to serve each customer
Providing service: when the customer wants it time where the customer wants it location how the customer wants it form in a manner guaranteed to satisfy the customerperfect delivery Customer Moment Of Value
Role of IT To Know: • time when customer’s moment of value occurs • location of customer’s moment of value • form of customer’s moment of value
IT Helps Provide right people right information right time KNOWLEDGE
IT Operates in: the new business environment
Characteristics of New Business Globalization • products from all over • foreign competition • trade blocs • GATT • EU • NAFTA
Information – A Key Resource • today’s economy: wants driven • need more info • large databases • data warehouses
E-Commerce • hottest topic in business, today • accelerated/enhanced by IT • home shopping, banking, etc. • EDI • competitive scanning • distributing info to prospective customers newbusiness horizon
Knowledge Worker Computing provides workers with: • technology • technology power • software • information • technology knowledge
Characteristics of New Business • globalization • key resource: information • e-commerce • knowledge worker computing
Information Technology • information processing tasks • decision-making tasks • shared information & decentralized computing • innovation
Information-Processing Tasks • capturing information • conveying information • creating information • cradling information • communicating information
Supporting Decision Making • OLTP • OLAP
Shared Information & Decentralized Computing • access to all information by anyone • through technology spread across the organization
Innovation • do business in new ways • create a competitive advantage
Information – A New Key Business Resource data information
Flows of Information • up • down • horizontal • out
Information Types • internal • specific operational aspects • external • outside environment • objective • quantifiable description • subjective • attempt at description of unknown
Information-Literate Knowledge Worker • requisite skills: • define what information is needed • know how/where to get info • understand what it means • make appropriate decisions • maintain ethical and legal standards • knowledge workers outnumber others 4 to 1
Ethics • not laws • personal interpretation • how you want others to act toward you
Summary • businesses use information, information technology and people to serve customers • information is a key resource in thiswants driven economy • IT works within the new business environment to convert information into knowledge • e-commerceis thehottest topicin business, today • the information literateknowledge workeris a sought-after commodity in the information age in which we all live