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How to Have Better Conversations, Now

How to Have Better Conversations, Now. … and other tips to energize your work and personal life. Doug Hensch Doug@DRH-Group.com. Let’s make this really useful …. Agenda. Identify elements of great conversations Discuss the importance of ‘healthy goals’ Determine how to use facts & stories

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How to Have Better Conversations, Now

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  1. How to Have Better Conversations, Now …and other tips to energize your work and personal life Doug Hensch Doug@DRH-Group.com

  2. Let’s make this really useful…

  3. Agenda • Identify elements of great conversations • Discuss the importance of ‘healthy goals’ • Determine how to use facts & stories • List 2-3 ways to create safety • ????

  4. Introductions… • Name • Hometown • Group 1: Share a very brief overview of a conversation that went really well • Group 2: Share a very brief overview of a conversation that did NOT go very well

  5. Agenda • Identify elements of great conversations • Discuss the importance of ‘healthy goals’ • Determine how to use facts & stories • List 2-3 ways to create safety

  6. Goals Unhealthy Goals Healthy Goals Learn Find the truth Get results Strengthen relationships • Win • Be right • Punish/Blame • Look good/save face • Avoid conflict

  7. “The reason others get defensive with us is not because we lack the right skills, but because we have the wrong motives. Change what you want and you’ll change how you act,” -Ron McMillan, Crucial Conversations

  8. Agenda • Identify elements of great conversations • Discuss the importance of ‘healthy goals’ • Determine how to use facts & stories • List 2-3 ways to create safety

  9. Demonstration… Imagine that your table has been hired to coach me…

  10. What is a fact? a thing that is indisputably the case

  11. What are stories? They are usually… • Judgments – determine whether facts are good or bad • Conclusions – help us fit the pieces together • Attributions – tell us why people do what they do

  12. Agenda • Identify elements of great conversations • Discuss the importance of ‘healthy goals’ • Determine how to use facts & stories • List 2-3 ways to create safety

  13. Why is safety so important?

  14. When is safety at risk? #1 – Mutual Purpose #2 – Mutual Respect

  15. GOALS: 1) Learn and 2) Strengthen the relationship “What do I REALLY want? What are the facts? Apologize? Mutual Purpose?

  16. Hacks for the road… • See curiosity as a muscle… • “What do I REALLY want?” • Avoid the ‘dangerous’ phrases, at all costs • Be mindful of your phones!!!

  17. “In the middle of difficulty lies opportunity.” -Albert Einstein Thank you! Doug@DRH-Group.com bit.ly/DRHgroup bit.ly/PositivelyResilient

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