Disaster Planning

1. Disaster Planning The Ten Commandments of Success June 2014

2. Speaker • Steven Sachs • Executive Vice President • Director of Real Estate and Hotel Practice • Willis NA • steve.sachs@willis.com • 410-584-8935

3. Session Objectives • Practical Hands On Information For You to Utilize in Developing Catastrophe Planning • Catastrophe Planning Follows Basic Risk Management Process

4. What to Take Away • Understand the wide-ranging impact of a successful disaster response program • Recognize the critical elements of a disaster recovery plan

5. Expect the Unexpected

6. Preparation Preparation of Emergency / Catastrophe Plan • Risk Manager is Facilitator • Put Together a Team - Use All Resources • Operations (field) • Disaster Tested Manager • Insurer / Broker / Consultant • Model Approach

7. Preparation • Preparation of Emergency / Catastrophe Plan • Local Customization • Quality Control Procedures • Approval • Audit • Use of Technology • Operating Units Versus Corporate Headquarters

8. Risk Management Process Identify Types of Catastrophic Situations That Could Affect Your Operations • Casualties (Fire, Natural Disaster) • Use your own engineering reports / loss history • EQ / Flood / Windstorm analysis by insurer / broker / consultant • Cyber Attacks

9. Risk Management Process • Terrorism / Extortion • Third Party Criminal Acts • Interdependencies (or where in the food chain are you?) • Have you named all of your key suppliers and/or recipients? • ID secondary suppliers and/or recipients

10. Risk Management Process Attempt to Measure Impact to Company's Assets and/or Earnings • Liability (Life Safety) • Business Impact (maintain/improve market share) • Goodwill / Image • Lowered Productivity • (e.g., Employee Downtime) • Value of Key Employees

11. Critical Success Factors • Quick Response Team Resources • Headquarters Operations • Share Plan With Your Underwriters • Align coverages and expectations • Manage Corporate expectations

12. PreparationKey Items To Be Included In Plan • Specialty Emergency Contractors • Communications • Utilities • Security • Transportation • Engineering Services • Hot site for IT • General Contractors • Roofers • Plumber / HVAC • Sprinkler Contractors • Glass / Glazers • Cyber Resources • Trauma Counseling

16. Pre-event HoursEstablish Home Office ResponsibilitiesEstablish Primary and Alternate Field Headquarters • Food • Clothing • Staff • Phone Book • Cash • Security • (Police/National Guard) Headquarters

17. Pre-Event Hours • Conduct Pre-Event Conference Calls When Possible (Hurricane and Flood) • Establish Pre-Event Checklist to Include: • -Food - Materials/Supplies - Clothing - Contractors Committed • - Accounting Cost Codes

18. Summary • Facilitate • Bring Resources Together • Develop Model Plan • Establish Quality Control Procedures • Responsibility / Authority • Use Technology if Possible • Distribute • Audit

19. Post-Event Actions • Implement Emergency / Catastrophe Plan • Quick Response Team • Establish Objectives • Media / Public Relations • Psychological Support Services for Employees • Coordination with Insurers

20. The Ten Commandments • Preparation, Preparation, Preparation leads to “360 degree credibility” • Follow the Risk Management Process • Make sure that you have coverage and no surprises (Policy Workshops) • The Risk Manager should be a facilitator and identify the best resources inside and outside of the company • There must be Quality Control which includes: • Practice • Required Updates • Audits

21. The Ten Commandments • Where you are exposed to Natural Catastrophes, pre-commitment of key contractors and resources is critical. • Establish a Quick Response Team is critical • Establish Home Office responsibilities • Conduct Pre-event Conference Calls when possible (commencing 7 days out on named storms) • Share the plan with your underwriters

22. Questions?