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Smile 2

Smile 2. Product Presentation. SMILE, because your incoming calls will never give you a second chance to make a “First Impression”. What is Smile ?. Smile is a PC based operator console solution. It combines the call processing power of the PBX with the information and storage power of a PC.

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Smile 2

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  1. Smile 2 Product Presentation

  2. SMILE, because your incoming calls will never give you a second chance to make a “First Impression”. Product Presentation

  3. What is Smile ? Smile is a PC based operator console solution. It combines the call processing power of the PBX with the information and storage power of a PC. It provides a directory database and rich graphical user interface for easy call handling. Smile runs on a Windows platform and has been specially designed for the Nortel CS1000. Smile Operator Console(M2250 – CIU) CS1000 Product Presentation

  4. Smile Highlights • Cockpit philosophy • Thermometer (Calls waiting) • Busy Lamp Field • Repository multi-criteria search • Express Messaging • Networking, LDAP, Emails • Embedded Tutorial • etc ... Available languages:Danish, Dutch, English, French, German, Italian, Spanish and Russian Product Presentation

  5. Busy Lamp Field The BLF (Busy Lamp Field) provides the status of the internal phone sets. At any moment the operator knows the status of the looked up person and thus is able to handle correctly the incoming call. (Do it right the first time). Product Presentation

  6. LDAP LookUp and Update 2. What’s Mr Douglas mobile number ? 3. The mobile number Is 0475/123456 Local DB : 1. Dupont Jean 123 2. Janssen Dirk 135 1. Incoming call for Mr Douglas PSTN LDAP Directory Server Smile is an LDAP client. Smile can query the LDAP Directory Server to find out contact information. It can also synchronize its own common data (name, department, extensions, ...) with an LDAP Directory Server. Eliminate redundant tasks. No need to maintain multiple database. Simplify administration tasks, Improve accuracy, Save time ! 4. The Smile Operator extends the caller to Mr Douglas mobile Product Presentation

  7. Smile is Web enabled • 5 predefined URL. • Use Copy/Paste and Post Dial button to dial a number from the web pages. Product Presentation

  8. Send e-mail • The operator can send an e-mail to the selected person in his local directory. • To send the e-mail, smile will use the ‘Preferred mail client’ defined in Internet Explorer. • Available in the Smile Premium package. Product Presentation

  9. Personal Notes • The Personal Note facility allows users to update their personal note by sending an e-mail to Smile. This personal note will appear automatically when the Smile operator will select the record of the user. Smile Mail Service updates the Mr Dupont’s Personal Note in Smile DB Mr Dupont send an Email to Smile: I will be absent ... Mr Dupont’s Desktop Email Server Product Presentation

  10. Personal Notes • The Personal Note facility allows users to update their personal note by sending an e-mail to Smile. This personal note will appear automatically when the Smile operator will select the record of the user. • The subject of the e-mail may contain the Personal Note expiration date. After that date, the personal note will be automatically deleted. • A reply can be automatically generated to advice the user that his personal notes has been successfully updated. • It interacts with the most popular e-mail system using the POP3 and SMTP protocol. Smile Mail Service updates the Mr Dupont’s Personal Note in Smile DB Mr Dupont send an Email to Smile: I will be absent ... Mr Dupont’s Desktop Email Server Product Presentation

  11. Open Calendar • The Smile operator can open the calendar of a looked-up person. • The Smile operator will have to have sufficient privileges to open the calendar. • This functionnality is compliant with Microsoft Exchange and requires the mail client MS Outlook. Product Presentation

  12. Tutorial The Embedded Tutorial • Interface description • Pickup/Release a line • Answer a call • Make a call • Transfer a call • Cancel a transfer • Place a call on hold Product Presentation

  13. Network Facility Modifications done by one operator are seen by all the others. File Server Smile Workstation #n Master DB Smile Workstation #1 Product Presentation

  14. SmUpdate • The SmUpdate allows you to import data from a text file into the Smile phonebook. • This tool has been optimized to import the Corporate Directory of the TM. • The SmUpdate can also be used to import other text files as well. Corporate Directory SmUpdate TN,Last Name,First Name,Prime DN,Site\System "00000","Wouters","Steven","00000","test" "00001","Wouterske","Steventje","00001","testje" Smile Telephony Manager Other application(eg: MS Excel) Product Presentation

  15. Smile Packages Smile Advanced •LDAP Facilities • Network Facility • Web browser Smile Express •Telephony facilities • User interface available in 8 languages • Ideal for standalone configuration • Phonebook limited to 100 records (contacts) • SmUpdate Smile VIP (Visual Impaired Person) Smile Premium • Send e-mail • • Personal Notes • • Calendar Product Presentation

  16. Smile VIP Package (Only available from Quentris) Smile 2 forVisually Impaired Person: - Screen reader & text to speech. (JAWS Pro) - Text to Braille terminals. All info and commands available through the Braille display. Product Presentation

  17. Features comparison table Product Presentation

  18. Features Comparison table Product Presentation

  19. System requirements Pentium IV, 1.2 GHz 256 Mb of RAM A video card with a resolution of 1024 x 768 and 256 colors A 17 inch monitor 1 Gb free on hard disk 1 serial port (Console connection) 1 Parallel port or USB port for the optional Dongle. 1 Network Card for the LDAP, Networking and e-mail features Windows 2000/XP Prof. or Windows Vista Premium package extra requirements : - Send e-mail : e-mail client installed on the Smile workstation - Open Calendar : e-mail client MS Outlook and e-mail server MS Exchange - Personal Note : e-mail server compliant with POP3 and SMTP. Product Presentation

  20. Nortel Networks Compatible Product Smile is an OEM product Smile Express Smile Advanced Smile Premium Available from Nortel Product Presentation

  21. Smile Success • Malaysia • Morocco • Mauritius • Mexico • New Zealand • Nigeria • Norway • Oman • Greece • Netherlands • Hong Kong • India • Ireland • Italy • Kuwait • Luxembourg • Algeria • Australia • Belgium • Bahrain • Egypt • Ecuador • France • Germany Product Presentation

  22. Smile Success • Philippines • Qatar • Russia • Saudi Arabia • Singapore • South Africa • South America • Spain • Switzerland • Turkey • U.K. • US • United Arab Emirates Product Presentation

  23. Smile Web Site http://www.SmileConsole.com For more information about Smile please contact The Smile Team: Tel.: +32 2 727 15 15 Fax: +32 2 727 15 00 E-mail: smile@quentris.com Product Presentation

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