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Explore the successful healthcare models advocated by Dr. R.V. Karanjekar, the Executive Director of Global Hospital & CEO of Global Hospital Mumbai. Discover the strategic elements including vision, speciality mix, consultants' engagement, location strategies, infrastructure, staff management, and deep pockets investment. Learn about the significance of core values such as financial success, social responsibility, and quality standards. Unravel the importance of academic excellence, research growth, and the Swiss Cheese Model in healthcare operations. Stay ahead of the curve by understanding the cost of poor quality, customer returns, and waste management in achieving sustainable healthcare success. Realize that there is no magic formula for success, and sustaining core values is key to long-term viability in the ever-evolving healthcare landscape.
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SUCCESSFUL MODELS IN HEALTHCARE DR.R.V.KARANJEKAR EXCEUTIVE DIRECTOR GLOBAL HOSPITAL & CEO GLOBAL HOSPITAL MUMBAI SYMB-RVK
GLOBAL HOSPITAL MUMBAI SYMB-RVK
WHY SUCCESSFUL? • VISION • SPECIALITY MIX • CONSULTANTS ENGAGEMENT • LOCATION • INFRASRTUCTURE • STAFF AND ENVIRONMENT • STRATEGIC POLICIES & DEEP POCKETS SYMB-RVK
VISION • WHAT IS YOUR VISION ? FININANCIAL SUCCESS SOCIAL PRSETGE CORPORATE SOCIAL RESPOSIBILITY QUALITY ACADEMICS RESEARCH SYMB-RVK
SPECIALITY MIX • WHAT SPECIALITIES ? • WHY ONLY THOSE ? • WHAT SHOULD BE THE MIX ? • WHETHER YOU HAVE SKILLED PERSONEL ? • ARE PROVIDING INFRA FOR THAT? SYMB-RVK
CONSULTANT’S ENGAGEMENT • FULLTIME CONSULTANTS SALARIED/INCENTIVE BASED • VISITING CONSULTANTS FEE FOR SERVICES • FREE SERVICES OF CONSULTANTS ISSUES FINANCIAL GROWTH ENVIRONMENT AND INFRASTRUCTURE PROFESSION AL SATISFACTION LOYALTY SYMB-RVK
LOCATION • NEED TO STRICK THE BALANCE • IN THE THICK OF POPULATION • AWAY FROM IT WITH BEST INFRASTRUCTURE • ACCESSIBLE • GROWTH POTENTIAL SYMB-RVK
INFRASTRUCTURE • BEST FOR TODAY • BETTER THAN NEIGHBOUR? • SCOPE FOR FUTURE GROWTH • SHOULD ATTARACT TALANT • REASONABLE IN PRICING • IT & HIS • NEW FINANCIAL MODELS????? SYMB-RVK
STAFF AND ENVIRONMENT • REQUIRED SKILL SET • CARRIER SCOPE ASPIRATIONS TO BE FULFILLED • COMFORT & GROWTH • PROFESSIONAL SATISFACTION & PRIDE • SERVICE QUALITY SYMB-RVK
STATEGIC POLICIES & DEEP POCKETS • SYSTEMS AND PROCESS • REALISTIC SWOT ANALYSIS • SHORT TERM AND LONG TERM GOALS & TACTICS • WITHSTAND THE UNCERTAINTIES • COLLABORATIVE APPROCHES • PLAN B == ALTERNATIVE PLAN SYMB-RVK
Cost of Poor Quality Customer Returns Waste Rejects Inspection Costs Testing Costs Hidden 65-75% of Total Cost Rework Excessive Overtime Customer Allowances Late Paperwork Pricing orBilling Errors Premium Freight Costs Incorrectly CompletedSales Order Excessive FieldServices Expenses Lack of Follow-upon Current Programs ExcessiveEmployee Turnover Planning Delays Excess Inventory Unused Capacity Expediting Costs Development Costof Failed Product ComplaintHandling Time with DissatisfiedCustomer Overdue Receivables ExcessiveSystem Costs
QUALITY MOST IMPORTANT SINGLE FACTOR FOR • PATIENT SATISFACTION • IMAGE BUILDING & REPUTATION MANAGEMENT • BETTER FINANCIAL RESULTS THIS ONLY CAN SUSTAIN OVER YEARS SYMB-RVK
ACADEMICS & RESEARCH • GROWTH THROUGH INNOVATION • SUCCESS THROUGH ACADEMIC EXCELLENCE • KEEP PACE WITH FAST CHANGING WORLD SYMB-RVK
Swiss Cheese Model INHERANT POTENTIAL ATTRIBUTE 1 UNFRUITFUL EFFORTS ATTRIBUTE 2 ATTRIBUTE 3 ATTRIBUTE 4 SUCCESS
TAKE HOME MESSAGE • THERE IS NO MAGIC FORMULA • NO ONE ATTRIBUTE IS RESPOSIBLE FOR SUCCESS • NO SINGLE MODEL IS SUCCESSFUL • TODAYS SUCESSFUL MODEL MAY NOT BE SO IN FUTURE • CORE VALUES ONLY WILL YOU SUSTAINIBILITY SYMB-RVK
TEMPTATION OF LOW HANGING FRUITS? THANK YOU SYMB-RVK