Security in the Casino Industry

1. Chuck Barry cbarry@tropicanaentertainment.com (702) 589-3850 Security in the Casino Industry

2. Goals of Security Operations • Protection and Safety of Customers • Protection and Safety of Employees • Protection of Assets

3. How are Goals Accomplished? • Physical Security • Surveillance Operations (Independent) • Investigations

4. Security Triangle Physical Security SurveillanceInvestigations

5. Security Operations are Key Departments in a Gaming Operation • Security protects customers, employees and assets • Surveillance is an independent part of security effort • In most gaming jurisdictions Surveillance is responsible to someone outside the gaming entity; Usually to someone in the Corporate Organization and/or Board of Directors.

6. Background of the Gaming Industry and Security Operations • Gaming industry is a heavily regulated industry. • There are Internal Controls (IC’s) for most of the Casino Operations: • Internal Controls are written by a State Gaming Regulatory Body. • Each gaming entity within a state also develops it’s own Internal Controls. • Examples of departments which require Operational IC’s: • Audit • Cage – Count Rooms • Casino Operations • Slot Operations • Security • Surveillance

7. Typical Gaming Corporation Organizational Chart

8. State Regulators Can Set Security Standards • Define Equipment • First Aid Equipment, i.e. AED’s, wheel chairs • Can Mandate Paramedics for operation • Define and Establish • Standards for Camera Coverage • Back of House • Casino Floor • Hotel Coverage • Point of Sale Camera Coverage

9. State Regulators Can Set Security Standards • Define Records That Will Be Kept • Daily Log • Incident Reports • Define Video Recording Standards • Gaming – 30 Images Per Second, 4cif • Back of House & Security – 7.5 Images Per Second • Define Manpower For Security Operations • Arming of Security Officers

10. Physical Security • First Part of Security Triangle • Customer Service • Friendly and helpful to customers • Uniforms vary from property to property • Knowledge of State Law’s/Gaming Reg’s • Laws of Arrest • Detention • Search/Seizure • Use of Force • Trespass/ Eviction • Maritime Security (Marsec) Levels • Normal (Level 1) • High (Level 2) • Severe (Level 3)

11. Physical Security • Children’s Safety • Unattended/Lost Minors • Emergency Procedures • Medical Emergencies • Alarms (Robbery, Distress) • Evacuation Procedures • Disasters (Natural and Manmade) • Active Shooter

12. Physical Security • Dispatch Officer • Monitors and dispatches officers to calls via two way radio system • Monitors security CCTV system • Signs in vendors and visitors

13. Physical Security • Posted Security Positions • Cage area • Main entry doors • Employee entrance • Hotel Elevator Banks • Check for room card key • Entrances to Riverboat Casino’s • Underage Patrons • Excluded Patrons

14. Physical Security • Casino Patrols • Looking for criminal activity • Purse snatchers; Rail birds: casino cheats • Underage or intoxicated patrons • Fills and Credits • Money to and from gaming tables • Table Drops and Slot Drops • Movement of boxes to count room • Money movement within casino • Assistance to guests

15. Physical Security • Hotel Patrols • Looking for non guests • Open doors • Fire and safety hazards – write reports • Assistance to guests • Garage and Grounds Patrols • Illegal activity • Parking and safety hazards • Illegally parked or abandoned vehicles • Lighting

16. Surveillance • Second Part of Security Triangle • Separate, independent department for casino operations • In smaller properties the recording of all cameras is handled by the surveillance department, but the monitoring of security cameras is done by security personnel • In large properties security has its own camera system

17. How is Surveillance Utilized? • Reactive • Security Cameras – All are Recorded, But Not Monitored • Parking Garages and Parking Lots • Hotel Stairs • Hotel Elevator Lobbies • Restaurant Points of Sale • Back House Exits • Bars / Lounges • Valet Parking

18. How is Surveillance Utilized? • Pro Active • Casino Camera’s – Recorded and Monitored 24/7 • Cage • Count Rooms • Slot Machines • Table Games • All Entry / Exits to Casino

19. How is Surveillance Utilized? • Security can have their own monitors to watch activity • Video is looped through the Casino Surveillance System • Security camera outputs are segregated to Security, they cannot view Casino cameras. • Casino Surveillance records all activities

20. Security CCTV System • Exterior Cameras (Perimeter) • Parking Lots • PTZ and/or Fixed • Lighting • Parking Garages • PTZ and Fixed • Lighting • Guest Elevator Cabs • Elevator Lobbies • Each Driveway Entrance • License Plate Camera • Stairs

21. Exterior Camera’s • Main Building (Casino) • Exterior Camera’s – PTZ and Fixed • Monitor No Parking Zones • Vehicular Bomb Threat • Entrances/Exits (Inside/Outside) • Emergency Exits Only (Motion, Fixed) • Walkways (Fixed, PTZ)

22. Hotel Exterior Camera’s • Entrances / Exits • Loading Docks • Building Perimeter • No Parking Zones • Parking Lots • Parking Garages • Elevator Cabs • Guest Elevator Lobby Area • Stairwells – Ground Level

23. Hotel Interior Camera’s • Emergency Exits • Emergency Tower Stairwell Exits • Elevator Cabs • Guest • Employee • Guest Elevator Lobbies • Public Access • All Guest Floors (If Budget Allows)

24. Hotel Interior Camera’s • Front Desk • General Area • Cashier Positions • Valet Luggage Room • Security Holding / Interview Room • Audio Microphone • Employee Banks

25. Casino Interior Camera’s • Lobby and Gathering Locations • Chase Cameras • Follow People • Employee Entrance/Exit • Restaurant/Bar POS • Arcades

26. Investigations • Third part of security triangle • Corporate Compliance Policy • Compliance Investigations • Employee background investigations; all employees • Vendor investigations • Internal Investigations • Violations of company policy; federal law; state law and local law

27. Security Triangle • Physical Security • Surveillance Operations • Investigations

28. QUESTIONS?