SVQ

1. SVQ Candidate Induction

2. SVQ Candidate Induction • Welcome • Domestic arrangements • Ground rules • Introductions – name, workplace,, length of experience, SVQ level • Knowledge & feelings about SVQ

3. Aims of Induction Understand - • Origin of SVQ • The people involved • The Jargon! • The process • How to gather your evidence!

4. Scottish Vocational Qualification • Originated from requests from employers • National Recognition (NVQ) • Variety of Awards • Health & Social Care Levels 2-4 • Ongoing review by Scottish Qualifications Authority (SQA)

5. Alzheimer Scotland • SQA Approved Centre • Learning Development Unit (National Office) • Manager – Hazel Walker • IV/Assessor/Trainer – Lesley Thomas • Sessional IV –Jenny Marlborough • Admin – Dorothy Keith

6. Alzheimer Scotland Accredited to offer – Health & Social Care (HSC) Adults Level 2 Level 3 Level 4 Leadership & Management in Care Level 4 PDA Health & Social Care Supervision PDA in Promoting Excellence in Dementia Skilled Practice at SCQF level 7

7. SVQ Personnel • Candidate (You) • Workplace Assessor (WPA) • Expert Witness (EW) • Internal Verifier (IV) • SVQ Centre Contact • External Verifier (EV)

8. The SVQ Process • Meetings with Assessor • Induction • Draw up contract • Help to ‘Plan Units’ • Go over your work & give advice/support/monitor progress • Confirm that work is acceptable • Directly observe • Ask questions & hold discussion

9. The SVQ Process • Assessor will also – • Advise when units/folio is ready for verification • Pass folio to verifier • Internal Verifier will give feedback • Candidate & Assessor to act on feedback • Resubmit folio to verifier • Folio ‘signed off’ and SQA notified • Candidate receives award certificate

10. Understanding the SVQ Jargon! • Portfolio of evidence • Units – Mandatory (4) & Optional (2 for L2, 4 for L3&4) e.g. HSC21 • Scope • Knowledge (K) • Elements (2-4 each unit) • Performance Criteria (PC) • Evidence Index

11. Types of Evidence • Reflective Account (RA) • Direct Observation (DO) • Professional Discussion (PD) • Questions & Answer (Q) • Product (P) • Expert Witness (EW) • Witness Testimony (WT) • Knowledge evidence (K)

12. A complete unit should have: - • At least 3 types of evidence • 2 of these must be RA and DO Remember your workbooks can be used as Products Certificates can be used as Products to back up reflection

13. Getting started! What is ‘reflection’? Look at RPL examples

14. Getting Started! Reflective Accounts • Read the unit!! Take heed of the headings! • Start with short paragraph to set the scene – give a little background info • Date the incident/scenario (can reflect back 2 yrs) • Write about specific pieces of your practice • Relate to the PCs and K points

15. Reflective accounts…. • Write in the first person – ‘I did….’ • When writing, explain what actions you took, why you took them and looking back, would you do it differently next time? • Imagine the reader knows nothing about your work!

16. Reflective Account - Exercise • Read over unit HSC21 Write about something you have done in your work that would meet • 21.1(1) • 21.1(2) • 21.1(3)

17. Suggestion ‘Mrs X was new to daycare so I checked with my line manager if I could read over her assessment & support plan to see if there was anything about her communication needs. I read that she needed plenty of time to understand what was being said to her and that she needed to see the person’s face but it was thought that she could hear well. When Mrs X came in I positioned myself in front of her, made eye contact and smiled and welcomed her to the daycare. I spoke in a normal tone of voice and I gave her time to respond to me. I asked her if she could hear me ok and she nodded yes. I thought about how I had communicated with her and was happy that our first contact had gone well’.

18. Knowledge -Legislation, Codes of Practice, Standards & Guidance in relation to SVQ Mandatory Units: - • Communication • Health & Safety • Reflecting on & Developing Practice • Promoting choice, wellbeing & protection

19. Task 1 - Communication Using the law book provided identify which legislation relates to: - • Confidentiality • Supporting individuals to communicate using their preferred method Which National Care Standards relate to encouraging individuals to be involved in decisions?

20. Suggestions Legislation: - • Data Protection Act 1998 • Regulation of Care Act 2001 • Disability Discrimination Act 2005 • Human Rights Act 1998 National Care Standards: - • Your Personal Plan • Expressing your views • Supporting Communication

21. Reflective Account - Exercise • Look at your RA again. What would you add to be able to claim • 21k4 • 21k5a)b)c)

22. Suggestion ‘Mrs X was new to daycare so I checked with my line manager if I could to read over her assessment & support plan to see if there was anything about her communication needs. This is one of the areas that the National Care Standard ‘Supporting Communication’ says that we must pay attention to. Also, The Disability Discrimination Act 2005 says that we must encourage participation. Files are confidential so are locked in the filing cabinet and Mrs X had given her permission for her information to be shared with the service staff which I know complies with the Data Protection Act 1998. I read that she needed plenty of time to understand what was being said to her and that she needed to see the person’s face but it was thought that she could hear well. Once I’d read the file I placed it back in the right section and locked the filing cabinet which also complies with our organisation’s Confidentiality Policy which says that service user information must be stored securely. When Mrs X came in I positioned myself in front of her, made eye contact and smiled and welcomed her to the daycare. I spoke in a normal tone of voice and I gave her time to respond to me. I asked her if she could hear me ok and she nodded yes. I thought about how I had communicated with her and was happy that our first contact had gone well’.

23. Task 2– Health & Safety Using the law book provided identify which legislation relates to: - • Responsibilities of both employee & employer to maintain a safe working environment • Security • Hygiene • Recording incidents Which National Care Standards relate to managing risk

24. Suggestions Legislation: - • Health & Safety At Work Act 1998 • Food Safety Act 1990 • Manual Handling Operations Regulations 1992 • COSHH 2003 • Fire Precautions (Workplace) Regulations 1997 National Care Standards: - • Management & Staffing – relates to managing risk and health & safety issues when providing a safe environment • Feeling safe & secure

25. Task 3 – Reflecting on and Developing your Practice Using the Law book identify which legislation relates to the requirement of achieving the necessary qualifications for registration. Which National Care Standard looks at the responsibilities of both employer and employee to set relevant structures for development?

26. Suggestions Legislation: - • Regulation of Care (Scotland) Act 2001 This legislation refers to a legal requirement that all social care workers are expected to achieve the necessary qualifications for registration and maintain continuous personal development National Care Standard: - Management & Staffing describes the responsibilities of both employer and employee for staffing and training.

27. Task 4 – Promote Choice, Wellbeing & Protection Using the Law book identify which legislation relates to: - • Equality of service • Protection of individuals • Promoting independence and meeting the needs of service users Which National Care Standards relate to the above?Name the Codes of Practice relevant to your role within the care environment

28. Suggestions Legislation: - • Adults with Incapacity (Scotland) Act 2000 • Regulation of Care (Scotland) Act 2001 • Protection from Abuse (Scotland) Act 2001 • Disability Discrimination Act 2005 National Care Standards: - • Private life – rights to privacy are respected • Informing & deciding, relates to providing information so that the service user can make informed decisions Scottish Social Services Council – Codes of Conduct

29. Theories, Policies, Guidance • Need to show some knowledge of the theory behind your work (L4) • Resource of Theories in folio • Appropriate Worker Guidebook • Organisational Policies

30. Recording ‘claims’ • Candidate’s duty to claim • Assessor’s duty to check • Assessor’s can add in additional claims • Important to get ‘coding’ right • Cross-referencing • Try to claim each point at least twice! • No tippex/pencil on units and evidence

31. Other important information • Appeals procedure • Access to policies/use of intranet • Equal Opportunities • Health & Safety • External Verifier visits • Look after your folio! • Keep up the momentum! Any questions?

32. Happy SVQ’ing!!!