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ARMA International Washington, DC Chapter

ARMA International Washington, DC Chapter. Using Change Management to Facilitate Enterprise RIM Implementation. Change Management Seminar. How do we move from design to actual implementation?. Defining the Problem. The Easy Part. Writing a Policy Statement Creating Procedures

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ARMA International Washington, DC Chapter

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  1. ARMA InternationalWashington, DC Chapter Using Change Management to Facilitate Enterprise RIM Implementation Change Management Seminar

  2. How do we move from design to actual implementation? Defining the Problem

  3. The Easy Part • Writing a Policy Statement • Creating Procedures • Developing a Retention Schedule

  4. What’s the Hard Part? • Enterprise Implementation

  5. Why is Implementation so Hard? • Everyone is Competing for • Management Attention • Staff Resources • Financial Resources • No Reward for Compliance • No Penalty for Not Doing It

  6. What We Need to Do • Get Everyone’s Attention • Convince the User to Want It • Create Rewards • Create Penalties

  7. Assess Your Organization • What is Important to Everyone? • Understand What Worked Before • Know What Succeeded • Know Why it Succeeded • Know Who Made it Work • Build on Success

  8. Make RIM Important • Make RIM Important to Everyone • To Leadership • To Middle Management • To End Users

  9. Change the Way They Think • Create a Sense of Importance • Make RIM a Front Brain Issue • A Little Fear is a Good Thing

  10. How to Effect Change • Find the Hot Buttons • Make it Personal • Create a Sense of Urgency

  11. Link RIM to Critical Objectives • Target Difference Audiences • Understand What They Focus On • Leadership • Middle Management • End-Users (more than one?)

  12. Leadership’s Issues • Risk Management • Cost Containment • Litigation Profile • Board Perception • Shareholder Value

  13. Middle Management’s Issues • Visibility • Track Record • Meeting Objectives • Leadership Perception

  14. End Users’ Issues • Make my day easier • Make my boss happy • Keep my job • Get a raise?

  15. Leadership – Drill Down • Risk Management • Perception • RIM Compliance • Litigation • Cost Containment • Business Continuity • Shareholder Value

  16. Middle Management – Drill Down How Do I Compare? Am I Sharing Values? Am I Seen as Performing? Am I Seen as Part of the Team?

  17. End Users – Drill Down • What Does My Boss Look for? • Make it Easier • Don’t Add Overhead • How Does it Impact my Review? • Can it Get Me a Raise?

  18. Delivering to Leadership • High Profile Context • Respected Courier • Brief • Keep It High Level • PPT • Supporting Collateral • Follow Up • Thanks and here’s more if you need it!

  19. Delivering to Middle Management • Small Group Briefings • Stress the Leadership Message • Content “Just for You!” • Post to the RIM site • Follow up • Thanks • Summary docs and here’s more!

  20. Delivering to End Users • Hosted Computer Based Training • Lots of Tools • Load Content to the RIM site • Test and Follow-up • Audit

  21. Keeping RIM Visible • Audit • Internal Audit • IT • RIM • Third Party • Keep it Personal • Offer Help • Stay in Touch

  22. Change the Way They Think Questions?

  23. Presented by • George Cunningham • PelliGroup • www.pelligroup.com • 804-843-2882 • gccunningham@pelligroup.com – A Promise of Value –

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