Pain Points of Product Conversion

1. Pain Points of Product Conversion  Where do those products come from and why this understanding is a bigger priority more than ever Brent Petty, CMRP Barbara Strain, CVAHP Executive Industry Consultant Director Value Management Global Healthcare Team University of Virginia Health System Lexmark International, Inc.

2. Objectives • This session will provide a roadmap for: • Reviewing the mix of products in the delivery of patient care and how to pinpoint where the value is and why.  • Developing strategies using standard processes, purchase driven costs and patient outcomes helping drive the value to the organization will be understood.  • Analyzing a criteria based decision matrix that will reveal critical success factors such as collaborating with clinical stakeholders, keeping supply chain management and finance in the loop and getting to a win-win solution.

3. Where do those products come from?

4. Origin of Products – know the why • Professional Meetings • Articles • New staff • Onboarding new physicians • New contract cycle • Supplier discontinues product • Benchmarking; price, utilization, strategic direction • Regulatory • Procedure change • Equipment – new or upgrade • Unresolvable product issues • Other, other, other, other, other

5. How to Get to the What • Nurses or other clinically trained staff employed by Supply Chain Management • Physician liaison to or employed by/leads SCM • Alignment of institutional resources; finance, contracting, data analysts • Value Analysis processes • New Product Introduction standard work

6. One example of a decision matrix

8. Decision Criteria • Choose what is the best fit for your organization and the initiative • Clinical based evidence • Length of stay • Patient satisfaction • Physician alignment • Efficiency • Restarts/Redraws/Redo’s and Re- OUTCOME IMPROVEMENT QUALITY IMPROVEMENT SAFETY IMPROVEMENT ORGANIZATION STRATEGIC GOALS FINANCIAL IMPACT

9. Reduction of Hospital Acquired Infections • Be a member of the groups working on these initiatives • Actual performance vs Expected performance • Apply to the initiative under review • Example Right Supply, Right Time • Time or timing to deliver supplies • Triggers/pars • Patient special needs • Hand Hygiene • Falls Reduction Decision Criteria OUTCOME IMPROVEMENT QUALITY IMPROVEMENT SAFETY IMPROVEMENT ORGANIZATION STRATEGIC GOALS FINANCIAL IMPACT

10. Reduce employee injuries sticks/exposures • Employee Health • Workman’s Compensation • Staff temp pool expenses • Right product, Right procedure • Patient Handling • Shears • Staff injuries • Repositioning patient in bed • Transferring patient to stretcher/bed/chair • Up out of bed/down the hall Decision Criteria OUTCOME IMPROVEMENT QUALITY IMPROVEMENT SAFETY IMPROVEMENT ORGANIZATION STRATEGIC GOALS FINANCIAL IMPACT

11. Product Standardization • Utilization of products or services • Contract compliance/GPO • Reduce on hand inventory • Purchased Services Decision Criteria OUTCOME IMPROVEMENT QUALITY IMPROVEMENT SAFETY IMPROVEMENT ORGANIZATION STRATEGIC GOALS FINANCIAL IMPACT

12. Decrease cost: • per patient day • per procedure • per operative case • per CMI • Return On Investment – ROI • Net cost/savings of product • Net cost of conversion • Net improvement of initiative • Overall ROI • Create Margin • Physician Preference Items – PPI • Neutralize or Increase Reimbursement Decision Criteria OUTCOME IMPROVEMENT QUALITY IMPROVEMENT SAFETY IMPROVEMENT ORGANIZATION STRATEGIC GOALS FINANCIAL IMPACT

13. Plan the Work and Work the Plan

14. Cross-Industry Comparison of Size, Quality & Productivity / Efficiency

15. What do these numbers have in common? 0 86 1095 • 0 Died today - Ebola • 86 Died today - Guns • 1095 Died today - Accidentally in US Hospitals

16. The way IT is designed remains part of the problem! Tejal Gandhi, MD, president of the National Patient Safety Foundation and associate professor of medicine, Harvard Medical School, spoke at the hearing. • It's a chilling reality – one often overlooked in annual mortality statistics: Preventable medical errors persist as the No. 3 killer in the U.S. – third only to heart disease and cancer – claiming the lives of some 400,000 people each year. At a Senate hearing Thursday, patient safety officials put their best ideas forward on how to solve the crisis, with IT often at the center of discussions.  • Hearing members, who spoke before the Subcommittee on Primary Health and Aging, not only underscored the devastating loss of human life – more than 1,000 people each day – but also called attention to the fact that these medical errors cost the nation a colossal ---- $1 trillion each year! WASHINGTON | July 18, 2014

17. ToomuchwasteintheU.S.healthcaresystem! ~$750B per year in waste in theUS healthcare system, according totheInstitute of Medicine.(25% oftotalU.S. healthcarespend) Unnecessary services: ~$210 Excess admin costs: ~$190 Inefficient delivery of care: ~$130 Inflated prices: ~$105 Fraud: ~$75 Prevention failures: ~$55 3out of 10 68% of specialists receive no information from Primary Care physician prior to referral visit 60-70% of referrals go unscheduled 25% of appointmentsare missed lab tests are reordered because results are lost! Institute of Medicine report: ‘Best Care at Lower Cost: . The PathtoContinuously Learning Health Care inAmerica” 20September

18. Achieving a better way .… The single functional requirement for the design of a jet aircraft cockpit is to facilitate interaction between the decision – maker and the critical information. The cockpit design creates an environment that allows for efficient and reliable interaction.

19. Comprehensive Care for Joint Replacement Model (CJR)

20. Example --Scorecard Orthopedic

21. Example --Scorecard Slipper Socks

22. Session Wrap up: Holistic Concerned with complete systems rather than with the analysis of or dissection into parts • Value based healthcare is a reality • Payer based programs will drive increase focus on cost-effectiveness of all aspects of care delivered • Patients as consumers will ultimately define value • Increasing demand for clinical evidence and reducing variation to support products. • Can you answer this question: • “In my bundled payment cases, this product will represent an increased cost that will directly reduce reimbursement. Why should I use it?” Wellmont Holston Valley Medical Center