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Goals set at the PACT Summit - Met

DiSC. PATIENT ALIGNED CARE TEAM AT The va sierra nevada health care system Uche S. Uchendu, MD. Associate Chief of Staff, Ambulatory Care. Patient Aligned Care Team. Medical Home + VHA = PACT. Access Offer same day appointments ^ shared medical appointments

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Goals set at the PACT Summit - Met

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  1. DiSC PATIENT ALIGNED CARE TEAM AT The va sierra nevada health care systemUche S. Uchendu, MD. Associate Chief of Staff, Ambulatory Care Patient Aligned Care Team Medical Home + VHA = PACT • Access • Offer same day appointments • ^ shared medical appointments • ^ non-appointment care • Background • VASNHCS has 69,000 square miles of mostly rural area of 31 counties • With 116,000 veteran residents and 26,000 unique patients • Primary care provided at the main facility is in Reno Nevada and • Four CBOC’s : Auburn & Susanville CA; Minden & Fallon NV • Outreach clinic in Winnemucca, NV • Practice Redesign • Redesign team: • Roles & Tasks • Enhance: • Communication& Team • Improve Processes: • Visit & Non-visit work • Care Mgt & Coordination • Focus on high-risk patients • Improve care for: • Prevention & Chronic disease • Improve transitions between PACT &: Inpatient ; Specialty; Broader Team • Goals set at the PACT Summit - Met Patient Centeredness: Mindset and Tools Improvement: Systems Redesign, VA TAMMCS • The DiSC will help you: • Identify your behavioral “comfort zone • Capitalize on your behavioral strengths • Increase your appreciation of others’ • behavioral “comfort zones” and • behavioral strengths • Be more effective when working with others Resources: Tech, Staff, Space, Community • Voice of the Customer • D OMINANCE • INFLUENCE • S TEADINESS • CONSCIENTIOUSNESS People are always courteous Good People No complaints • PACT Fairs at all sites You Guys are good to me In reality all PACT items should be standard operations : Plan, operation, directive ,execution = success. Phone calls should be returned timely. • ACP Home builder PACT Recognition for 5 Teams 2011! PACT COMPASS 2 day Contact Post Hospital TEACH training- All PACT staff ACP scoring methodology on 127 questions: 0-33%: Weak Performance 34%-67%:Average performance 67%-100%: Strong Performance • PACT collaborative Goals – Met/Exceeded PACT COMPASS PCP Continuity PACT COMPASS Ratio of Telephone to all Encounters • Challenges • Staff turnover Buy-in • Competing demands • Continuity and Space PACT COMPASS Same Day Appt. with PCP • Future Plans • Sustain • Specialty spread • Stay Tuned… To all the Veterans, we hear you and we salute you! Auburn CBOC Fallon CBOC Susanville CBOC Winnemucca Minden CBOC

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