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商务电话礼仪. 电话礼仪：接听电话礼仪. 接电话、问候. - 接听电话要及时，铃响三声内接听，先问好；. To answer the call to timely, rang three times before answering, hello; Answer outside calls to the company name, telephone should be reported to department name and his name;
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电话礼仪：接听电话礼仪 接电话、问候 - 接听电话要及时，铃响三声内接听，先问好； To answer the call to timely, rang three times before answering, hello; Answer outside calls to the company name, telephone should be reported to department name and his name; If the phone a little late, should say" sorry, to keep you waiting". - 接外线电话要报公司名称，转来的电话应报部门名称和自己的姓名； - 如接电话稍迟一点，应该致歉，说声“让您久等了”。
电话礼仪：接听电话礼仪 留言 - 若对方要找的人不在，应主动询问对方是否希望留言或转告； If the other person to talk in, should take the initiative to ask if the person wishes to leave a message or pass; The phone should have the paper, pen, can be recorded at any time; According to Who, When, Where, Why, what, How inquiries and records; After recording the repeat content, remember that accurate, comprehensive, especially write personal and place names, dates and numbers. - 电话机旁应备有纸、笔，可供随时记录； - 按Who、When、Where、Why、what、How询问并记录； - 记录后复述内容，切记准确、全面，尤其是记下人名、地名、日期与数字等。
电话礼仪：接听电话礼仪 通话后 - 应轻放话筒，并应在对方挂断后再放话筒； Should be handled the microphone, and should be on the other side hang up and put a microphone The message or tell to execute immediately, the future electric entrusted matters to fill in the" phone message note", in a verbal form to convey, or pass to note. - 留言或转告要立即执行，将来电所托事项填写在“电话留言便条”上，以口头形式传达，或以便条形式传递。
电话礼仪：接听电话技巧 • 在谈话开始时，写下客户的名字，在与对方交谈时，经常对对方指名或道姓称呼； At the start of the talk, write down the customer's name, in talking with each other, often on the other side of name or family name; If the boss doesn't pick up the phone, should try to smooth things over, do not let a person feel embarrassed and uneasy; For they do not know the person or thing can not easily comment, especially negative, should not refuse any chance of consciousness; Call if there are others, not arrogant, should nod, if you need to talk with people, should say" please wait", then over the phone, talk low; • 上司如果不接电话，应设法圆场，不让对方感到难堪和不安； • 对于自己不了解的人或事不能轻易表态，尤其是否定，应有不拒绝任何可能的机会的意识； • 通话时如果有他人过来，不得目中无人，应点头致意，如果需要与来人讲话，应讲“请您稍等”，然后捂住话筒，小声交谈；
电话礼仪：拨打电话礼仪 拨打前 - 时间与时机的选择得当； - 谈话对象的选择准确，重要的内容应在打电话之前用笔写出。 - Time and chance to choose the proper; - the talking object accurate selection, important content should be before the call to write with the pen. - The acquaintance, the simple greeting is talking about the subject; - to strangers, to explain their own identity, purpose, to talk about the problem; Hello, please, thank you - sorry, courtesy. 接通后 - 对相识的人，简单问候即谈主题； - 对不相识的人，先讲明自己的身份、目的，再谈问题； - 用您好、请、谢谢、对不起等礼貌用语。
电话礼仪：拨打电话礼仪 Comprehensive - expression, be concise and to the point. - to talk about confidential or sensitive topic, when God got on the phone, ask each other talk is convenient; - conversation if things need to be addressed, politely inform each other, avoid misunderstanding, not clear thing about time and promise. - as for object is not in, should entrust the brief explanation reason, active message, leave connection way and their name; - remember the client name, thanks. 拨打中 - 表达全面、简明扼要。 - 需谈论机密或敏感话题时，电话接通后要先问对方谈话是否方便； - 交谈中如有事情需要处理，要礼貌告知对方，以免误解，未讲清的事情要再约时间并履行诺言。 情况处理 - 如所找对象不在，应委托他人简要说明缘由，主动留言，留下联系方式和自己的姓名； - 记住委托人姓名，致谢。
