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第十章危机管理

第十章危机管理. 第一节、酒店危机概述. 一、酒店危机产生的原因 二、酒店危机的种类 三、危机管理的阶段 四、危机管理的原则. 第二节酒店危机管理策略. 一、危机处理两个要 二、危机处理四不要 案例分析： P264 三、解决危机常用的方法. http://www.iqiyi.com/zongyi/20111031/52cd6004ec03d580.html.

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第十章危机管理

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  1. 第十章危机管理

  2. 第一节、酒店危机概述 • 一、酒店危机产生的原因 • 二、酒店危机的种类 • 三、危机管理的阶段 • 四、危机管理的原则

  3. 第二节酒店危机管理策略 • 一、危机处理两个要 • 二、危机处理四不要 • 案例分析：P264 • 三、解决危机常用的方法

  4. http://www.iqiyi.com/zongyi/20111031/52cd6004ec03d580.html

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