Information Technologies and Services at Universities Discussion

1. Information Technologies and Services at UniversitiesDiscussion VolinKaragiozov Professor of Computer Science American University in Bulgaria vkaragiozov@aubg.bgvkaragiozov@gmail.com

2. Items to be discussed IT and Library Services Open Source versus Commercial solutions Security and IT services ???

3. IT Services Are you satisfied of the IT services provided at your university? How to measure the users satisfaction? How often surveys within community are conducted. Who should initiate such surveys – students/faculty/administration/IT service departments? What new service would like to see? What are your expectations related to the latest technology achievements in terms of the prospective and emerging services – cloud technologies, mobile applications, location based services, integrated solutions (ERP), etc.

4. IT services • Basic services • Connectivity – 100 Mb/sec – 1Gb/sec (transition to IPv6) • WiFi access (coverage and accessibility) • E-mail • storage • shared drives • “data centers”

5. Specialized IT Services • Course Management Systems – Open Source/Commercial – • Moodle, dotLRN, ….. • Blackboard? • ERP systems – admission, registrar, financial affairs, student services, etc.

6. Library Services

7. Digital Library Universe Complex framework • bringing together many disciplines and fields, • spanning data management, • information retrieval, • library sciences, • document management, • information systems, • web image processing, • artificial intelligence, • human-computer interaction and • digital curation - selection, preservation, maintenance, collection and archiving of digital assets

8. Open Source versus Commercial Solutions Are you using at your universities Open Source systems? How such systems have been implemented? Who is responsible for the maintenance? How is the users support organized?

9. Digital Archives and Repositories DSpace – (www.dspace.org) American University in Cairo - http://dar.aucegypt.edu/ American University of Central Asia - http://elibrary.auca.kg:8080/dspace/ American College of Thessaloniki - http://dspace.act.edu/jspui/ American University of Sharjah - https://dspace.aus.edu/xmlui/

10. Security and IT Services How the security and protection measures/restrictions affect IT services? How the policies for computing and communications are created – have they been communicated, discussed within the community prior to introducing them by the administration? Do you have in your university end-point security systems with application control implemented (example – Sophos). Do you think that there is a good balance between the availability – integrity and confidentiality (CIA).

11. Security - Basic Components – CIA The seal above is a photograph of the original sign from the CIA's first building on E Street in Washington, DC • CIA – Central Intelligence Agency • Related to computer security CIA means: • Confidentiality • Integrity • Availability • CIA is the basic security concept

12. Security/Access