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IT Jobs as a Profession. By: Alex Talampas Jordan Boshers Brandon Ashbaugh Steven Davis Chris Boos. Helpdesk Coordinator. Entry level (Tier 1) position First point of contact * Interpersonal skills Responsibilities
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IT Jobs as a Profession By: Alex Talampas Jordan Boshers Brandon Ashbaugh Steven Davis Chris Boos
Helpdesk Coordinator • Entry level (Tier 1) position First point of contact* Interpersonal skills • Responsibilities Troubleshoots basic hardwareand software problemsAnswer calls to the Helpdesk,email & walk-ups
Helpdesk Coordinator • Education 2 year degree • Certifications A+, N+, MCSE, CCNA • Experience CallcenterPrevious helpdesk experience a plus • Career path --> Network Admin--> Helpdesk Mgr
Helpdesk Manager • Middle management position Business point of contactfor all helpdesk issues • Responsibilities Ensure staff have thenecessary tools & trainingEnsure all issues are managed to resolution
Helpdesk Manager • Education Four-year degree or equivalent work experience • Certifications See Helpdesk Coordinator • Experience Five years experience inIT support or customer svcThree years in management
Network Administrator • Mid to Senior-Level of Technical / Network Staff (Tier 3) • Roles will vary • What is a Network Administrator in charge of? • Deployment, configuration, maintenance and monitoring of active network equipment • Overall health of the network
Network Administrator • Maintenance of network facilities • Maintenance of certain network servers • Keeping the organization connected!
Qualifications / Experience • Normally 2 years+ in field and 4 year degree • Start in Helpdesk Area (Tier 1) • Progress to Desktop / Network Tech (Tier 2) • Many different certifications • Cisco CCNA • Cisco CCIP • Cisco CCNP • Cisco CCIE
Many Career Paths • Tier 3 Positions Have Many Options / Careers • Other Options: System Admin, Database Admin, Security Admin, Web Admin • Average Salary of $72,000/Yr.
Database Designer •Entry level position •Write, design, maintain, modify, and test DBMS •Create system requirements •Determine who as access to the data •Set up and over see security for the database •Fix glitches and other problems in the system
PC support • Web developer • Software programmer • Program analyst Work Paths
• Mid level employee • Make sure the database is up and running • Work with database security • Monitor database, tasks, performance, as well as database designers • Fix databases DBA (Database Administrator)
Network management • System developer • Architect • Project management • May also choose to work freelance and work for many different smaller companies Work Paths
Best 3 degrees • Software Engineering • Computer Science • Information Technology • Can also have • Math degree • Computer engineering degree Education
Divided up into 5 parts • Administration Technology • Data Integration • Data Analysis and Design • Business Analytics • Leadership and Management BusinessIntelligence
Combines data from different sources into a valuable resource • Works to Extract, Transform, and Load • Understands extract tools • Informatica, ETL, SQL, and PL/SQL Data Integration Developer
Qualifications • BS in computer science or engineering • 4 or more years developing and programming experience Continued
Strategically uses data to motivate change and action in an organization. • Helps decision makers make better choices • Identifies problems, analyzes data, makes recommendations • Takes experience to do this job alone Business Analyst
Qualifications • BA in Math or Statistics • 5 or more years in Intelligence analysis and reporting • Knowledge of SQL • Good people skills Continued
IT Manager •Networking •Training and Lab Maintenance •Internal Systems •Help Desk Administration •Asset Management •Communication
IT Manager (cont.) •Qualifications? •Experience? •Salary?
Chief Technical Officer (CTO) •Oversight of Technical Staff •Technical Problem solving •Design and development •Strategic Planning
Chief Technical Officer (CTO) •Qualifications? •Experience? •Salary?
Chief Information Officer (CIO) Interchangeable with CTO in most companies •Policy Setting •Planning, Directing, Coordinating •Business Strategy
Chief Information Officer (CIO) •Qualifications? •Experience? •Salary?
References http://jobsearch.monster.com/Help-Desk-Manager/get-jobs-5.aspx http://www.payscale.com/ http://www.schoolsintheusa.com/careerprofiles_details.cfm?carid=466 http://www.prospects.ac.uk/p/types_of_job/database_administrator_job_description.jsp#section2 http://www.technical-resumes.com/jobs-dba.html http://wiki.answers.com/Q/What_is_the_difference_between_data_administrator_and_database_designer http://oracle.ittoolbox.com/groups/career/oracle-career/difference-between-database-administrator-and-developer-2212819