BUREAU OF AUTOMOTIVE REPAIR

1. BUREAU OF AUTOMOTIVE REPAIR “WRITE IT RIGHT”

2. THE BASIC GOALS • KEEP THE CUSTOMER INFORMED • TO INSURE THE REPAIR FACILITY PERFORMS ONLY THE WORK AUTHORIZED BY THE CUSTOMER • TO KEEP ACCURATE WRITTEN RECORDS OF ALL WORK PERFORMED • TO PROVIDE COPIES OF WORK ORDERS AND INVOICES TO CUSTOMERS

3. WRITTEN ESTIMATES/WORK ORDER REQUIREMENTS • COMPLETE CUSTOMER NAME, ADDRESS, HOME AND BUSINESS PHONE NUMBERS • COMPLETE VEHICLE DESCRIPTION INCLUDING ODOMETER READING • SPECIFIC JOB DESCRIPTION • ESTIMATE COST • CUSTOMERS SIGNATURE • LEGAL OWNERS INFO (FOR REPAIRS OVER $750)

4. Revised estimate requirements • Customers authorization prior to work being done • Legal owners notified on repairs exceeding $750 • If oral authorization note date, time customers name and phone number called • Full description of work including parts listing • Additional cost amount for added work • Revised total cost of all work to be done

5. TEAR DOWN ESTIMATES • COMPLETE DECRIPTION OF PROBLEMS OBSERVED AND SPECIFIC TEAR DOWN TO BE PERFORMED • ESTIMATED COST OF TEAR DOWN INCLUDING COST REASSEMBLY IF REPAIR NOT AUTHORIZED • COST OF ITEM THAT CAN NOT BE RE-USED IE: SEALS, GASKETS, O-RINGS • ESTIMATE OF TIME REQUIRED TO REASSEMBLE IF REPAIRS NOT AUTHORIZED • CUSTOMERS SIGNATURE

6. FINAL INVOICE REQUIREMENTS • FULL BUSINESS NAME AND ADDRESS • B.A.R. NUMBER • FULL DESCRIPTION OF ALL PARTS AND LABOR PERFORMED (PARTS MUST ITEMIZED WITH QUANITY AND COST) • DESCRIPTION OF PARTS (NEW, USED, REBUILT OR RECONDITIONED) • SUBTOTAL OF LABOR AND PARTS SEPARATELY ITEMIZED • DISCLOSE TAX SEPARATELY • NOTATATIONS OF ADDITIONAL AUTHORIZATIONS

7. SPECIAL CIRCUMSTANCES • SOMETIMES IT NOT PRACTICAL OR POSSIBLE TO OBTAIN THE CUSTOMERS WRITTEN AUTHORIZATION • YOU MUST OBTAIN VERBAL APPROVAL FROM THE CUSTOMER BEFORE STARTING ANY WORK • THE APPROVL MUST BE RECORDED ON THE WORK ORDER WITH DATE, TIME AND PHONE NUMBER

8. SHOP SUPPLIES AND MISC CHARGES • ITEMS SUCH AS SHOP TOWELS, GREASE AND OTHER NON-SPECIFIC ITEMS GENERALLY ARE NOT ALLOWED TO BE CHARGED ON A WORK ORDER UNLESS THEY CAN BE SPECIFICALLY ITEMIZED FOR AN INDIVIDUAL JOB. • ANY ITEM CHARGED TO A CUSTOMER MUST BE USED COMPLETELY OR PROVIDED TO THE CUSTOMER WITH THEIR PERMISSION.

9. HAZARDOUS MATERIALS CHARGES • GENERALLY THE COSTS FOR DISPOSAL AND HANDLING OF HAZARDOUS WASTE CAN BE CHARGED TO A CUSTOMER PROVIDED THE CHARGES ARE SEPARATELY ITEMIZED ON THE FINAL INVOICE AND DO NOT REPRESENT A PROFIT FOR SUCH ACTIONS

10. SUBLET WORK • ANY WORK NOT PERFORMED BY THE REPAIRING FACILITY MUST BE NOTED ON THE FINAL INVOICE • ANY SUBLET WORK MUST BE WARRANTEED BY THE REPAIRING FACILITY UNLESS DISCLOSED TO THE CUSTOMER PRIOR TO WORK BEING PERFORMED

11. NOW THE ASSIGNMENT! Click on the link below and fill out a repair/work order to the “BAR” standards. Use a shop car as your vehicle and your instructor as the customer. The instructor will give you the details on what repairs the vehicle needs and your repair order should include the three “C”s. Concern/Complaint - Cause – Correction (Your name, date, and period will go along the right top edge of your repair order)