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Federal Trade Commission May 11, 2011

This panel discusses the issue of phone bill cramming and explores potential solutions to protect consumers from unauthorized charges. Experts from the telephone billing industry share insights on detection, prevention, and approaches for mobile and billing platforms.

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Federal Trade Commission May 11, 2011

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  1. Federal Trade Commission May 11, 2011

  2. Examining Phone Bill Cramming May 11, 2011 INTRODUCTORY REMARKS

  3. Examining Phone Bill Cramming May 11, 2011 SESSION 1: CRAMMING, How Does It Happen and What is the Injury?

  4. Telephone Billing Process Local Exchange Carrier Billing Aggregator Merchant Submits Charges Submits Charges Charges Buyer Consumer Pays for Service $ $

  5. Panelists • Beth Blackston • Dianne Dusman • Craig Graziano • Larissa Bungo

  6. Examining Phone Bill Cramming May 11, 2011 15 minute Please submit your note cards with suggestions on solutions for Panel 4

  7. Examining Phone Bill Cramming May 11, 2011 SESSION 2: What Steps Does the Telephone Billing Industry Take to Detect, Monitor, and Prevent Cramming?

  8. Panelists • Richard Goldberg • Laura Kim • John McGlamery • Don Teague • Kent Wardin

  9. Examining Phone Bill Cramming May 11, 2011 12:00-1:30pm Please submit your note cards with suggestions on solutions for Panel 4

  10. Examining Phone Bill Cramming May 11, 2011 SESSION 3: Approaches to Cramming Prevention, How are the Mobile and Billing Platforms Different?

  11. Panelists • Michael Altschul • Jim Manis • Glenn Reynolds

  12. Examining Phone Bill Cramming May 11, 2011 15 minute Please submit your note cards with suggestions on solutions for Panel 4

  13. Examining Phone Bill Cramming May 11, 2011 SESSION 4: Potential Solutions to the Cramming Problem

  14. Panelists • John Breyault • Elliot Burg • Joel Gurin • Erik Jones • Keith Vanden Dooren

  15. Federal Trade Commission May 11, 2011

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