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Auditing Risks in Service Contracts: CIPFA Summit 2013 Background on ICT Services

Explore auditing risks in service contracts at the CIPFA Procurement and Contracts Audit Forum 2013 Summit. Learn about shared procurement opportunities, competitive dialogue, and new ways of working with partners. Discover strategies to manage costs, quality, and service development.

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Auditing Risks in Service Contracts: CIPFA Summit 2013 Background on ICT Services

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  1. Auditing the risks in service contracts CIPFA Procurement and Contracts Audit Forum 2013 Summit Birmingham – 11th September 2013

  2. Background – ICT services • Pressure on ICT services – need to invest, day to day demands increasing, but…. • 30% efficiency targets (Wigan/Bolton - £1m paeach) • Needed something radical

  3. Solution • Shared procurement opportunity : • 4 client partners – Bolton & Wigan Councils, Wigan and Leigh Housing, Wigan Leisure & Culture Trust • Different approach to procurement – asking providers about their offering, how they propose to add value to our arrangements

  4. Choose your partners… Client side • Bolton experience of outsourced ICT • Bolton’s contract due for renewal • Wigan partners in Housing and Leisure • Synergy between organisations

  5. Choose your partners… Competitive dialogue. Looking for Contractor who: • Best aligned with collective cultures • Offerings were realistic and relevant • Ideas on improvements and innovation

  6. New Ways of Working • 7 year, £47m shared contract awarded to Agilisys • Inter authority agreement & Head of Strategic ICT Partnership • Outcome based contract supported by KPI’s/ SLA framework • 46 in house ICT staff TUPE transferred/ supported by new resources from Agilisys • Reduced costs for day to day delivery • Expertise/ industry standards • Economies of scale/ shared working

  7. Risks • Service continuity • Staff morale and motivation • Partner relationships • Audit regime • Managing costs and quality • Service development • Longer term integration • Exit strategy / renewal • Reputation

  8. Managing costs and quality • Project board includes all partners • Clear standards/deliverables – objective, measurable and auditable. • Accepted process for sign off • Agreed timescales/rewards and penalties. • Agreed understanding of “service” and “project” work.

  9. Role of Internal Audit • Collaborative Audit Plans • Auditing of “home” functions • Shared auditing of common areas • Validation of KPIs • Ensuring effective client role • Reliance on contractor’s controls ? • Consistent reporting style • Agreed reporting lines

  10. Any Questions??? martyn.kenyon@wigan.gov.uk 01942 827550 John.midlane@bolton.gov.uk 01204 331620

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