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Corporate image of Enterprise Development Agency Eda, Banjaluk a

Corporate image of Enterprise Development Agency Eda, Banjaluk a. Services user s ’ attitudes research Banjaluka, November 2010. Does Eda have image of an agency that conducts business operations of high quality. ?. creativity. flexibility. We asked clients about Eda’s:.

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Corporate image of Enterprise Development Agency Eda, Banjaluk a

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  1. CorporateimageofEnterpriseDevelopmentAgencyEda, Banjaluka Servicesusers’ attitudes research Banjaluka, November 2010.

  2. Does Eda have image of an agency that conducts business operations of high quality ?

  3. creativity flexibility We asked clients about Eda’s: professionalism in service delivery communication understanding needs of clients quality of solutions Quality of Eda`s services competence in performing tasks quality of cooperation during implementation of projects

  4. Conducting research Sample Time of research Place Method 59 persons that cooperated / are cooperating with Eda as a client October and November 2010 Bosnia and Herzegovina Survey with questionnaire, 10 questions, multiple choice (yes / no, offered answers and scale from 1 to 5, where 1 is the lowest and 5 is the highest mark)

  5. Structure of respondents

  6. Level of understanding of clients’ needs

  7. Delivering services on time and in accordance to contracted obligations

  8. Level of competence for implementation of contracted tasks

  9. Creativity and innovations

  10. Flexibility at work

  11. Communication during cooperation

  12. Quality of services

  13. Cooperation during implementation of projects

  14. Clients’ evaluate:

  15. Key findings All respondents want to cooperate with Eda again None of the questions was answered with marks 1 (the lowest) or 2 (the second lowest) All average marks are above 4 For communication, excellent 4,56 For innovativeness, very good 4,22

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