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Corporate image of Enterprise Development Agency Eda, Banjaluk a. Services user s ’ attitudes research Banjaluka, November 2010. Does Eda have image of an agency that conducts business operations of high quality. ?. creativity. flexibility. We asked clients about Eda’s:.
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CorporateimageofEnterpriseDevelopmentAgencyEda, Banjaluka Servicesusers’ attitudes research Banjaluka, November 2010.
Does Eda have image of an agency that conducts business operations of high quality ?
creativity flexibility We asked clients about Eda’s: professionalism in service delivery communication understanding needs of clients quality of solutions Quality of Eda`s services competence in performing tasks quality of cooperation during implementation of projects
Conducting research Sample Time of research Place Method 59 persons that cooperated / are cooperating with Eda as a client October and November 2010 Bosnia and Herzegovina Survey with questionnaire, 10 questions, multiple choice (yes / no, offered answers and scale from 1 to 5, where 1 is the lowest and 5 is the highest mark)
Delivering services on time and in accordance to contracted obligations
Key findings All respondents want to cooperate with Eda again None of the questions was answered with marks 1 (the lowest) or 2 (the second lowest) All average marks are above 4 For communication, excellent 4,56 For innovativeness, very good 4,22