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PO h WER ICAS advocacy, making your voice heard

ITEM 2 (ii). PO h WER ICAS advocacy, making your voice heard. Elyzabeth Hawkes Team Manager Herts and Beds. The Role of POhWER ICAS. Independent Complaints Advocacy Service Support clients who wish to make a formal complaint about any NHS service Free Independent Confidential

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PO h WER ICAS advocacy, making your voice heard

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  1. ITEM 2 (ii) POhWER ICASadvocacy, making your voice heard Elyzabeth Hawkes Team Manager Herts and Beds

  2. The Role of POhWER ICAS • Independent Complaints Advocacy Service • Support clients who wish to make a formal complaint about any NHS service • Free • Independent • Confidential • Client led

  3. Standards for Better HealthC6 • Regular network meetings with PCT and NHS Trust staff • Involvement of ICAS • Joint Service Developments

  4. Standards for Better HealthC13 • Categories of Complaints • Local Resolution meetings • Consent Policy • Confidentiality

  5. Standards for Better HealthC17 • Attendance at service user and carer events • Attendance at public consultation events

  6. Standards for Better HealthC18 and C22 • Categories of complaints • Joint working arrangements

  7. Any questions please? Thank you

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