BM0803: Essential IT Infrastructure

1. BM0803: Essential IT Infrastructure Presented to: Mr Terence Ong Group Members: Guo Li Kenneth Yeo Chang Wen Koh Wei Liang Joleen Xie Li Ting Winston Tan Kah Lun

2. Company Profile • FuWell Pte Ltd • Located at Sim Lim Square • Founded at year 2000 • Selling computer hardware and software

3. Proposed e-business model • Business to Consumer (B2C) model • Good website can help facilitate business transactions and reinforce the existing channels • Fuwell aims to provide excellence in product and services in the IT sector

4. Areas for improvements • Systems security • Website enhancements

5. Evaluation of the existing web-based e-business • E-commerce maturity phase 1. • The basic requirements present in the company’s informational website includes their products, prices, promotional schemes and location on the web

6. WEB SERVER – SINGNET BASED SEVER User Router User INTERNET User Data Base Of Fuwell Server Flowchart of the existing architecture of Fuwell

7. Current Hardware • CPU • Casing - MacroView 7788 casing with 1 fan. • Motherboard – Intel Petium 845PE motherboard with an integrated sound card built on it. • Processor - Pentium 4 2.4A processor. • Hard disk - Seagate 40GB hard disk • Graphic card - Nividia FX 4800 with 64 MB video ram • Memory card - Two pieces of 128 MB memory card Monitor • Philips 17-inch CRT 107S61 Printer • Epson black and white printer C50 Scanner • Epson scanner 660 Modem • 56k external modem

8. Current Software • Operating System: Windows 2000 Microsoft office (words, excel, PowerPoint, FrontPage), • POS system • Norton Anti-virus 2003

9. Implemented hardwares and softwares • CPU • Motherboard - MSI 865PE NEO2-PLS motherboard with an integrated sound card built on it, bundle with Pentium 4 3.0 E processor. • Hard disk - Seagate 400 GB 7200 rpm 8MB (sata) hard disk • Graphic card – ATI Radeon 9600 pro with 256 MB video ram • Memory - Two pieces of 512 MB kingston memory Monitor • Philips 17056FB 17-inch LCD. Printer • Canon IP1000 Pixma printer Scanner • Canon Lide 20 scanner Modem • ADSL 2 modem with USB and Ethernet Router • Linksys 4 ports broadband router • Operating System windows XP Professional • Microsoft office (words, excel, PowerPoint, FrontPage) • Norton Anti-virus 2005 • The total cost of implementation is $2766.

10. Available IT systems and architecture in the market • Networking Technology • Hardwares that are used to connect several people using one network. • Linksys wireless router. • Enables users to connect via Wireless-G (802.11g) or Wireless-B (802.11b) • Securely share a network with high-speed cable • Compact size with Built in 4-port full-duplex 10/100 switch • Reason? • Cost $199 ONLY • Life time warranty.

11. Available IT systems and architecture in the market • Netgear Wireless Router • Deliver up to 10 times the coverage and speed of standard 802.11g-based solutions • and provides performance increases of up to 50 percent for existing 802.11g (wireless G) clients • Is optimized for use with the Netgear Product • Reason? • Cost 149.99 ONLY • 2 Years warranty

12. Available IT systems and architecture in the market • Security infrastructure • Softwares that are installed into the computer to prevent it from being affected by virus • Norton Anti-virus 2005(multi-user pack) • Automatically removes viruses, worms and Trojan horses • Includes email and instant message attachments protection • Detects virus infections in compressed file archives • Defends against Spyware and other emerging threats • Reason • The most secure anti virus software in the market

13. Available IT systems and architecture in the market • Norton personal firewall(multi-user pack) • Confidential Information Blocking and Enhanced Program Disabling • Guards Against Hackers and Intrusions automatically • Keeps Protection Up-to-Date with Live Update • Protects your private information • Blocks banner ads, pop-up windows, and other Web clutter • Reason • The most secure anti virus software in the market

14. Available IT systems and architecture in the market • Servers for e-business: • Mainly operating system to navigate applications in the computer system. One of the major player in the market is Microsoft. • Microsoft window small business server 2003 premium edition: • Get shared access to the Internet, a firewall to help protect your local network, • You can accommodate an increasingly mobile work force through the new Remote Web Workplace • Your mobile users can access their e-mail, schedule, calendar, and task information from their cell phones and other portable devices. • Reason • Microsoft is one of the biggest players in this industries • After sales support such as help-desk is provided.

15. Available IT systems and architecture in the market • Gentoo Linux 2005.0 • Automatically optimized and customized for just about any application or need. • Extreme performance, configurability and a top-notch user • Reason • Cheap and affordable • One of the biggest players in the IT industries too.

16. Available IT systems and architecture in the market • Infrastructure solutions: • Hardwares that are used to solve problems • Seagate hard disk (Cheetah 15k.4): • Data rates up to 75 Mbytes per second, seek times as fast as 3.6 msec • 1.4 million hour MTBF is the highest reliability rating in the industry • Lower drive count than 3.5-inch 10K solutions • Partners with NL35 Series nearline-ready drives • Reason • Best after sales support of 5years warranty

17. Available IT systems and architecture in the market • Hitachi hard disk (Deskstar 7K500) • 500GB capacity • High rotational speed – 7200RPM • Average seek time - 8.5 ms • Rotational vibration safeguard • Reason? • 500GB High storage capacity • after sales support of 3 years.

18. Available IT systems and architecture in the market • Web enhancing technology: • The use of software to improve on the visions of the applications. • Macromedia Flash MX 2004 • Allows designers to integrate video, text, audio, and graphics into immersive, rich experiences that deliver interactive marketing and presentations • E-learning, and application user interfaces. • Used by over one million professionals and reaching more than 97% of Internet-enabled desktops worldwide • Reason • More user friendly • Used by more people

19. Available IT systems and architecture in the market • Dreamweaver MX 2004 • Is the professional choice for building web sites and applications. • Provides a powerful combination of visual layout tools, application development features, and code editing support. • Enables web designers and developers to easily create and manage any website. • Reason • Easy to create and manage websites

20. Available IT systems and architecture in the market • Adobe Acrobat Standard 7.0 • Simplest way to create and share more secure and reliable Adobe PDF documents. • Accurately represent the original document • Take advantage of robust tools for sharing information and commenting on electronic files. • Reason • Abode PDF files can be shared easily with secure and reliability • Reason to choose the vendor? • Largest retail shop in Sim Lim Square • provide a 1 to 1 exchange within 7 days • Price is lower

21. Proposed e-business infrastructure plan • Problems? • Lack of functions to increase interactivity with its customers Solutions? • Shopping Cart • Provides shopping in a convenient way • There are 2 soft wares on shopping cart currently available : • shopping cart direct.com • techrom.net/shoppingcart.html

22. Proposed e-business infrastructure plan • Shopping cart direct.com • Provides 4 types of shopping cart services; bronze, sliver, gold, platinum. • The higher amount customers pay, the higher amount of items can be put in the shopping cart. • Recommend Fuwell to buy the sliver plan shopping cart that can put 20 to 99 items • Fee would be $69.99 per month. • Techrom.net/shoppingcart.html • Have a fast MySOL database to support the Shopping cart. • Able to accept different forms of payment • Shopping cart have multi language capability • Provide 24x7 support • Fee would be $149.95.

23. Proposed e-business infrastructure plan • Conclusion? • Recommend Fuwell to buy shopping cart direct’s shopping cart • Why? • The price is cheaper • Free installation and free web design • Shopping cart capacity is sufficient for normal household users

24. Proposed e-business infrastructure plan • Personalization • Able to address the customer by its surname whenever customer log into the system. • Able to update latest products on the website automatically • Able to recommend software or hardware according to customer latest purchases • Result? • Allows customer to constantly purchase from Fuwell • Achieve customer delight • Suppliers of Fuwell can login into the system • Suppliers can enjoy different set of services from Fuwell • Result? • Increase interactivity • Enhance supplier buyer relationship

25. Proposed e-business infrastructure plan • Recommended Software • Microsoft FrontPage 2003 • Helps in the following 3 areas in web development, which are design, coding, and extending • includes ready made professional template design, authoring, data, and publishing tools that are required to produce websites with sophisticated functions • Allows users to upload web pages just by using the MS Front Page program • DreamWeaver MX • Propose powerful and rich CSS support • able to cut and paste data from MS Excel and Word. • has built in graphic editor program, and most importantly, able to create secure FTP web pages.

26. Proposed e-business infrastructure plan • Applications and infrastructures that are needed are: • Anti virus programs • deter the database from being attack by viruses and worms • programmed for daily check to ensure system is free from viruses • Firewall • protect the system against hackers from hacking information during transaction • protect the system against hackers from hacking personal information of customers from database • Dream weaver program • Create a website and store information in online database.

27. Proposed e-business infrastructure plan Consideration if in house development is chosen • Cost • Initial cost equipment and maintenance cost and cost related to website would require high capital • if overall cost is cheaper as compared to outsource, we would choose in house development. • Skills Expertise • The website might not be comparable to professional 3rd IT experts • if we have IT and design experts within company, we might decide to have in house development.

28. Proposed e-business infrastructure plan • Concentration diverted • Concentration might be unfocused • We would accumulating experiences on IT might use one of our competitive advantage if we have in house development • Training and Turnover • High turnover rate and training of staff for maintaining the IT system would results in high cost, and labor hours wasted.

29. Proposed e-business infrastructure plan Consideration if outsource proposed plan • Lost control over IT capacity • when we outsource out IT system, we would lost the say in what IT system should we use, the programs used, and the design of the website created. • IT company might reveal data to competitors • IT Company might reveal confidential data to our competitors when managing our customer database. • Affect our company integrity and overall performance. • IT company might put emphasis on higher paid project • 3rd parties IT company are mainly helping organizations to create and maintain their IT system and websites, they might pay more attention to bigger organization or better paid projects, and neglect our IT system.

30. Proposed e-business infrastructure plan • IT company might outsource part of the system to sub contractors • As 3rd parties IT company might handle too much projects, they might just outsource part of our projects to sub contractors, without our knowing.

31. Chart for propose e-business Web Server Router Application Server USER Fire Wall Database Server USER INTERNET WorkStation (Fuwell)