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DevOps. The effects of DevOps on your IT service organization Dave van Herpen Sogeti Netherlands @daveherpen / dave.van.herpen@sogeti.nl. DevOps?. Dave van Herpen. Established in 1974 Work at Sogeti NL Management Consultant & Service Line Manager Expertise: Agile ITSM, AM & DevOps
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DevOps The effects of DevOps on your IT service organization Dave van Herpen Sogeti Netherlands @daveherpen / dave.van.herpen@sogeti.nl
Dave van Herpen • Established in 1974 • Work at Sogeti NL • Management Consultant & Service Line Manager • Expertise: • Agile ITSM, AM & DevOps • Business Information Mgmt • Sourcing & SIAM • Cert: ITIL, ISO20000, Lean, Agile, Scrum, SAFe, ...
Agenda • Drivers • What is: • Agile • Continuous Delivery • DevOps • DevOps & ITSM
Agile & DevOps business drivers Business driven Customer Satisfaction Optimalvalue & risk @daveherpen
Agile & DevOps business drivers Business driven Customer Satisfaction Feedback loops Optimalvalue & risk Fastflow Short TTM Efficientoperations @daveherpen
Agile & DevOps business drivers Business driven Customer Satisfaction Feedback loops Optimalvalue & risk Fastflow Short TTM Multidiscipl. teams Efficientoperations @daveherpen
Agile = FDD DSDM Scrum XP TDD SAFe Kanban
CD - DevOps • Continuous Delivery: • Integration within the deployment pipeline • DevOps: • Collaboration between Dev, Ops, QA, business, & ...
CD - DevOps DevOps ContinuousDelivery Basis = principles Name = desired result Basis = organization Name = implementation approach
Continuous Delivery BUILD INTEGRATE TEST DEPLOY PROVISION
DevOps = ... • Collaboration Dev + Ops (Lite) + QA + business + ... • Shippable code + environments • Fast flow planned work, small batch size • P = reliable, stable, resilient, secure
DevOps: relations Lean Agile ALM ToC Cloud ITIL • Continuous • Build • Integration • Deployment • Delivery • Quality • Testing • ...
CAMS • Culture • Change management • Automation • Release mgt, config & version control, integration, monitoring • Measurement (metrics) • Performance (#deploys) • Process (#handovers) • People (#people/deployment) • Sharing • Feedback • Co-location
Enterprise DevOps DevOps in an IT service context
DevOps focus: • Overfocus on: • Standaardization • Automation • New technologies • Underfocus on: • Business Information Management • IT support • Portfolio Management • Complex & core systems • Behavior & competences EnterpriseDevOps
10 rules of Enterprise DevOps DevOpsengineers do not exist 10
10 rules of Enterprise DevOps Facilitate multidisciplinarity 9
10 rules of Enterprise DevOps Do not forget about the business 8
10 rules of Enterprise DevOps Delivering services include support 7
10 rules of Enterprise DevOps Balance your portfolio 6
10 rules of Enterprise DevOps Constantly remove bottlenecks 5
10 rules of Enterprise DevOps Not everything can be automated 4
10 rules of Enterprise DevOps Reward risk takers 3
10 rules of Enterprise DevOps Embrace the cloud 2
10 rules of Enterprise DevOps Do not neglect your core systems 1
Q&A.Twitter @daveherpenLinkedIn http://nl.linkedin.com/in/davevanherpenE-mail dave.van.herpen@sogeti.nlWhitepaper http://bit.ly/1wuFuFc