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PHYSICAL AND EMOTIONAL FACTORS THAT AFFECT COMMUNICATION

PHYSICAL AND EMOTIONAL FACTORS THAT AFFECT COMMUNICATION. I. IMPORTANCE OF SELF-KNOWLEDGE AND SELF-CARE**. We need to take good care of ourselves so we can be at our best for our clients. Pets, friends, family…. Try new things!. American Counseling Association, 2015.

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PHYSICAL AND EMOTIONAL FACTORS THAT AFFECT COMMUNICATION

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  1. PHYSICAL AND EMOTIONAL FACTORS THAT AFFECT COMMUNICATION

  2. I. IMPORTANCE OF SELF-KNOWLEDGE AND SELF-CARE** • We need to take good care of ourselves so we can be at our best for our clients

  3. Pets, friends, family…

  4. Try new things!

  5. American Counseling Association, 2015

  6. What are some other ways you can care for yourself on a budget?

  7. II. DEALING EFFECTIVELY WITH SPECIAL ISSUES** • A. Religion Some groups may not believe in intervention or rehab Some clients may seek/prefer alternative forms of healing

  8. B. Gender** • Tannen, D. (1994). You just don’t understand: Men and women in conversation. • Owens, R.E. (2016). Language development: An introduction (9th ed.). Boston: Allyn & Bacon. • Talbot, M. (2010). Language and gender (2nd ed.). Malden, MA: Polity Press. • Turnbull, K.L., & Justice, L.M. (2012). Language development: From theory to practice (2nd ed.). Boston: Allyn & Bacon.

  9. Women tend to…

  10. Be careful of disclaimers:

  11. Owens 2016** • “The communication behaviors of men and women reflect the traditional status of women within our society. As in other cultures, words associated with masculinity are judged to be better or more positive than those associated with femininity…Traditionally, the behaviors to which they are expected to conform deny women interactional control and send a devaluing message.”

  12. C. Age (working with older clients)** • Clients from some cultures may resist the advice of a young SLP • Use titles • Remember; many not been trained to spill their guts—hard to talk about feelings

  13. Haynes & Pindzola 2012:

  14. ** • When making appointments, keep traffic hours in mind • Older clients may feel useless and discarded by society • If they have neurological impairments, family will want to talk about what they were like before

  15. Haynes & Pindzola, 2012, p. 27:** • “Since many older clients tend to feel useless and discarded in our youth-oriented culture and resentful that their bodies are betraying them, we may find it important to spend some time listening to their memories of past achievements. • Older clients should be treated with respect….the number of people over age 60 comprises a significant proportion of the population.”

  16. Dark, Balandin, & Clemson (2011). Communicating about loss: Experiences of older Australian adults with cerebral palsy and complex communication needs. Communication Disorders Quarterly, 32, 176-189.** • Interviewed 20 Australian older adults with cerebral palsy and complex communication needs (e.g., AAC users)

  17. Dark et al 2011:

  18. Dark et al 2011—many older people have:

  19. (Dark et al 2011) Older people with lifelong disability:

  20. (Dark et al 2011) What helped:

  21. D. Time** • Remember that time is culturally relative • If you are late, it is upsetting. Apologize, briefly give a reason, and move on.

  22. E. Culture** • We need to remember issues of social justice for CLD clients • For example, if we are counseling CLD students and their families in school, we must be sure that all programs (e.g., GATE) are accessible • Be aware of older CLD clients’ issues like not speaking English or lacking money or transportation

  23. Remember that:

  24. Haynes & Pindzola, 2012:** • When interviewing--much info clients are being asked for is highly personal • Many cultures find it difficult to reveal this info • We may need to conduct multiple interviews and establish a strong relationship with clients

  25. III. PROJECTING A PROFESSIONAL IMAGE • A. Personal Appearance and Habits

  26. Also…

  27. However, 

  28. Clothes are important

  29. Especially with older clients…

  30. B. Influencing Clients

  31. If I see someone about to say no or disagree…** • “Take your time to think about this, and let’s come back to it later. Don’t feel like you have to decide right now.” • Remember: even if people change their minds and agree with what you want, they may be too proud to admit it

  32. For example: *** • OK: • “I recommend that we target Jason’s pragmatics skills in therapy. He needs to learn how to initiate conversations and enter groups successfully.” • BETTER: • “Mrs. Johnson, I really agree with what you said about Jason needing to work on his social skills. You are right. I was thinking of working, in therapy, on helping him learn to initiate conversations and enter groups successfully. What do you think?”

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