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A+ Certification Guide

A+ Certification Guide. Chapter 10 Mobile Devices. Chapter # 10 Objectives. Mobile Device Hardware Basic hardware used by mobile devices How to upgrade and replace memory cards and batteries Mobile Operating Systems

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A+ Certification Guide

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  1. A+ Certification Guide Chapter 10 Mobile Devices

  2. Chapter # 10Objectives • Mobile Device Hardware • Basic hardware used by mobile devices • How to upgrade and replace memory cards and batteries • Mobile Operating Systems • Differences between open-source and closed-source operating systems such as Android and iOS. • Where to find applications and adjust displays. • GPS and how it relates to mobile devices is briefly covered. • Mobile Network Connectivity • Network connectivity and how to connect email accounts • Mobile Synchronization • Learn how to connect and synchronize iOS and Android-based devices’ files and settings. • Mobile Security • How to secure a mobile device through passcodes, antivirus software, and operating system updates • Backing up data, remote wiping of data, and soft and hard resets

  3. Mobile Device Hardware • RISC processor • Touchscreen • DDR memory • Lithium Ion Polymer • Often integrated into the device and nonreplaceable • Micro USB ports • Battery charge via micro-USB port • Mobile devices are not generally upgradeable except for software

  4. Mobile Operating Systems • Android versus iOS • Android: • Open Source code • Google sponsored OS • Linux-based • Used on smartphones, tablets • iOS: • Closed-Source code • Apple sponsored • Program licensees pay a fee to create/sell applications • Windows CE or Windows Mobile also an option

  5. GPS and Geotracking • Global Positioning System • Worldwide System of Satellites • Requires a GPS receiver • Must be enabled on tablet or phone • Geotracking • Tracing and recording device location over time • Can be disabled by disabling GPS receiver

  6. Mobile Network Connectivity • Global System for Mobile Communications • GSM Cellular Connectivity • 3G/4G • Transmitter/Receiver adapt to slowest device • Wi-Fi Networks • Uses WLAN antenna • 802.11b/g/n • Searches for available networks (SSID) • Select appropriate SSID and enter password • Troubleshooting involves • Adjusting range to be closer to wireless transmitter • Selecting correct SSID • Matching the encryption method

  7. Add a Wi-Fi Network Settings  Wireless & Networks. Wi-Fi Settings. Scan for networks. Enter the SSID if required. Enter the passcode.

  8. BlueTooth • Used for short distances • Useful for adding input/output devices • Keyboard/mouse • Microphone • Headphone • Printer • Troubleshooting involves • Checking other device for BlueTooth-enabled connection • Checking charging levels of batteries • Checking range (10 meters) • Restarting the device

  9. Email Configuration • Web Based email • POP3, IMAP, Exchange • Troubleshooting email issues • Check Internet access. • Verify username passwords are typed correctly. • Check port numbers to see if default or other port is used. • Check security settings for SSL or TLS.

  10. Mobile Synchronization • Synchronizing an Android Device to a PC • Synchronizing an iPad2 to a PC • Other Devices

  11. Mobile Sync Screen for HTC

  12. iPAD Synchronization When Mail, Contacts, and Calendar is highlighted, a details screen displays on the right. Sync is the third option from bottom.

  13. Mobile Security • Protecting against Stolen or Lost Devices • Use of Passcode for screenlock • Numbers • Drawing a pattern on the display • Settings  Security

  14. iPad • Go to Settings  General. • Tap Passcode Lock. • 4-digit passcode is a default. • More advanced passcodes can be enabled.

  15. Protecting Against Compromised or Damaged Devices Use system updates to download the latest set of patches. Know how to use a device locator application. Know how to back up data and restore data to a system that has had a hard reset.

  16. Management of Mobile Devices • Mobile Device Management • McAfee • AirWatch • LANDesk • Sybase • Software used to manage large numbers of users in organizations

  17. Troubleshooting Tips • Turning Off Applications and Resets • Soft Reset • Hard Reset • On Android • Settings  Application s Running Services • This figure shows running processes. These can be individually disabled or turned off. • Hard reset returns unit to factory defaults. All settings and data are lost.

  18. What Have You Learned? • Name at least two major mobile devices in common use. • What is the difference between a soft reset and a hard reset? • What security measures can be taken to protect a device from unauthorized use?

  19. Chapter # 10 Summary • Mobile Device Hardware • Basic hardware used by mobile devices • How to upgrade and replace memory cards and batteries • Mobile Operating Systems • Differences between open-source and closed-source operating systems such as Android and iOS. • Where to find applications and adjust displays. • GPS and how it relates to mobile devices is briefly covered. • Mobile Network Connectivity • Network connectivity and how to connect email accounts • Mobile Synchronization • Learn how to connect and synchronize iOS and Android-based devices’ files and settings. • Mobile Security • How to secure a mobile device through passcodes, antivirus software, and operating system updates • Backing up data, remote wiping of data, and soft and hard resets

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