Quality and Outcomes Framework Assessor Training

1. Quality and Outcomes Framework Assessor Training Skills in note-making, summarising and report writing

2. Aims of the Module • To understand the importance of making accurate recordings • To be able to make accurate and relevant notes • To be able to write well constructed reports

3. Two key points • If practices believe they have been badly treated they will challenge the accuracy of your report • You cannot return later if you discover you cannot understand your notes • Once your report has gone off it is very difficult to correct mistakes

4. Remember also.. • It is extremely difficult to get an accurate picture of a practice in a short space of time • Misconceptions and mistakes are all too common • Nothing creates a bad impression more than if a report is sloppy or inaccurate

5. Making notes 1 • Making notes throughout your visit is essential • Write down what you hear or see – not your own interpretation • Ask to see the evidence – notes, registers etc. • Flag up key points in the margin

6. Making notes 2 • Summarise what you think you heard by reflecting it back • If you subsequently can’t understand what you’ve written go back and check it out • Check that you have identified all key areas against the new contract documentation

7. Report writing • Decide at the beginning of the visit who will write the report • Write in clear English and state evidence not your impressions • Follow a clear template to ensure everything is covered

8. Report – suggested format • Title, place and date • Names of assessors • People seen • Findings in sections • Conclusions, including strengths and recommendations

9. Conclusion • Good report writing is rare • Many have poor or nonexistent evidence • Many have sloppy English • If the practice doesn’t like your conclusions they will go through your report with a toothcomb • Get it right!