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Downtime in a Payment Gateway and Backup Options. Get an expert at Merchant Stronghold at the toll-free number 1 (888) 622 u2013 6875.
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DOWNTIME IN A PAYMENT GATEWAY AND BACKUP OPTIONS
PaymentGatewayOutages Thecustomerbecomesveryinsecurewhenitcomes tothepaymentandmethodsofpaymentheuses. Wheneverthereisanerrormessageordelayin payment, thechancesofthecustomerstayingonthe websitebecomeslittle. Thevariousmerchantsusedifferenttypesofbackups fordowntimeerrorswheneverthecustomeristrying tomakeapayment. Nowadays, technologyhas advancedandmadepaymentsystemmucheasier andconvenient, however, itisstillimportanttoavoid errors.
WHATANOUTAGECANDO? Anoutagecanloseyourpayment. Anoutagecanloseyourcustomer. Anoutagecanloseyourratingandproductivity. Anoutagecanreduceyourcompany’scredibility. TheusageoftheInternetandtheelectronicpayment, net- bankingetc. isverymuchtrustednowadays. Naturally, the payment gateway, whichyouhaveprovidedtothecustomer forprocessingthepayment, mayexperienceatechnical glitch. Butwhenthereisaproblemthereisaway.
SOMESOLUTIONSARE: Infrastructure: youcanenhancetheinfrastructureandhardwareresourcesof thetool. Increasereconciliation: Increaseaccountingandreconciliationsothatwhen theoutageoccurs, youcanprovideyourcustomerswiththecorrectstatus Safefallback option: Providedifferenttypesofpaymentmethodoptions suchas Credit cards, ACH EFTetc. toyourcustomerssothattheydonot doubtyou. Yetspeakingforalltheseissuesandtheirrespectivesolutions, westillface unintendedproblemssomewhereortheother. Evenifallwouldbegoodtherecould stillbeanissuefromthecustomer’send. Theproblemsareunendingbutitisjusta matterofcustomerhandlingandacquisition. Onecanjustbethebestinthe businesswithethicalpracticesandbyadoptingahealthywaytohandlethe business.
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