Account Setup

1. Account Setup June, 2011

2. Get started in 4 easy steps Travelport Confidential

3. Preparation

4. Preparation In order to facilitate a smooth account set up, it is recommended that the following decisions and actions are taken prior to commencing the account set up. Nominate the person in the agency who can be responsible for setting up and administering the main account on behalf of the agency. TIP • Part of the setup involves finance information and decisions therefore it is likely the person will have finance responsibility. See the section on Agency setup for Multiple PCC’s If your Agency has more than one PCC in the same or across multiple locations, decide how you would like your commission to be paid. • See the section on Agency setup for Multiple PCC’s TIP If you are a Travelport customer and use either Galileo, Apollo or Worldspan you will need to determine, for each PCC if you have Mandatory Custom Check (Galileo or Apollo) or World File Edit (Worldspan) in use. You will need to consider the options which are available. • See the section on GDS integration TIP Travelport Confidential

5. Step 2 PayPal account setup

6. Create a PayPal account † For further information on how Travelport pay commissions please refer to the Commission Payment Process deck for full details on receiving funds from Travelport and withdrawing funds from your PayPal account. • Travelport Rooms and More uses a product of PayPal’s called “Mass Pay” which allows Travelport to send out payments to account holders in batches, after all commissions from all providers have been consolidated. • A PayPal account is required to receive commission, and therefore, if your agency does not have an existing account, you will need to create one. • To create a PayPal account, visit http://www.paypal.com • Upon arrival, select “Sign Up” • On the next page: • Agencies may use a Personal PayPal account for receipt of commission • Agencies may use a PayPal Business Account. • For level 1 Countries†, when creating a Business Account, after arriving on the next page, select the “Web Payments Standard” product from the drop down, and proceed. Complete all information. • For level 2 Countries†, complete all information as instructed on the screens. • A PayPal account needs to be linked to the bank (or method as per the options provided) where the commission funds are to be sent, but can be set up at a subsequent date. Travelport Confidential

7. Account setup Step 3

8. Account setup This task should be undertaken by the nominated person in the agency who is responsible for setting up and administering the main account on behalf of the agency. They will become the master account holder. Select the Get Started option on the home page Travelport Confidential

9. Account setup cont These details are associated with the Nominated Person Complete your login details:- Login Email Password You will use these details to login to Travelport Rooms and More™ Preset s:- Complete the fields with your details. These details will be used as the default agency details in the booking screen Choose a shopping currency Shopping results will be displayed in this currency (exchange rates are refreshed daily by XE) Travelport Confidential

10. Account setup cont Complete the agency details. These details will be used on commission statements These details will be used as the default agency details in the booking screen Travelport Confidential

11. * Account setup cont I am not a GDS client If your agency does not have an association with a GDS, or your GDS is not listed. • Amadeus, Abacus or Sabre • Select the appropriate GDS. Please note the following: • Travelport GDS content will not be bookable • Aggregator content is bookable and Travelport will pay you commission. • GDS integration is not available Select the GDS option suitable for your agency. If you are a Travelport customer using a Travelport GDS please read the section on GDS integration in order to select the most appropriate option. • Galileo, Apollo or Worldspan • Select the appropriate GDS. Please note the following: • Travelport GDS content will be bookable and you will be paid commission by the Hotel as though the booking was made direct in the GDS. • Aggregator content is bookable and Travelport will pay you commission direct. • GDS integration is available providing Mandatory Custom Check or World File Edit is not configured. • GDS content – PNR creation • Aggregator content – Passive PNR creation • Please complete the additional field with your PCC number Travelport Confidential

12. * Account setup cont Select which currency you would like your commission transferred to your PayPal account in:- GBP USD EUR SGD For further information on how Travelport pay commissions please refer to the Commission Payment Process deck for full details on receiving funds from Travelport and withdrawing funds from your PayPal account. Enter the e-mail address of the PayPal account you set up in step 2. These details will be used to pay your commission. Travelport Confidential

13. * Account setup cont Complete the details for the Finance contact person in your agency, as defined in Step 1. These details will be used to send the monthly commission statement Travelport Confidential

14. * Account setup cont Read and accept the Travelport Rooms and More ™Terms and Conditions. Complete the security field. You are now ready to start making bookings. If you have other agents within this PCC/office who require access to make bookings then please continue to step 4. You will receive an e-mail confirming your registration. Please check your spam filter if not received. Travelport Confidential

15. Add Agents to the account Step 4

16. * Adding Agents Select the Account option Select the Agency Accounts option Travelport Confidential

17. * Adding Agents cont As the master account holder your details will have automatically been added to this list. Select the Create and Link a new account option to add more agents to this account. Travelport Confidential

18. Adding Agents cont For each additional agent complete these details and select Create and Link. Complete their login details:- Login Email Password (assign a password for each user) NB: Make a note of all login and password details Users will use these details to login to Travelport Rooms and More™ Preset s:- Complete the fields with their details. These details will be used as the default details in the booking screen Choose a shopping currency Shopping results will be displayed in this currency (exchange rates are refreshed daily by XE) Travelport Confidential

19. Adding Agents cont Travelport Rooms and More™ will send a welcome e-mail to each user, however in some cases spam filters may prevent these from reaching their intended recipient. It is also best practice to have them take responsibility for their password and change it immediately after logging in for the first time. You may wish to alert users to expect an e-mail and also provide them with the following information so they can change their password. Please login to Travelport Rooms and More™ with the details above. Please select Account in the top right of the screen Please amend your password. Select Update at the bottom of the screen. See the section ‘Management of User Accounts’ in the Appendix for information on making user accounts inactive if an agent leaves the agency. Travelport Confidential

20. Appendix Agency setup for multiple PCC’s GDS integration options Management of User Accounts Travelport Confidential

21. Agency set up for multiple PCC’s

22. Agency set up for multiple PCC’s Where an agency has multiple PCC’s in a single or across multiple locations it is possible to configure Travelport Rooms and More™ to have commissions paid to each location or to have all commissions paid to a single location. This can be achieved either at the PayPal level or the Travelport Rooms and More™ level. Looking at the following combinations may help in making a decision for your Agency. Consider the following:- How many PCC’s (or individual offices)? How many PayPal accounts and in which currencies? Who does the commission statement need to be sent to? TIP • It may be helpful to draw a grid, and define, for each PCC, who their statement needs to be sent to and type of PayPal account. Examples on the following pages may assist with this. Travelport Confidential

23. Agency set up for multiple PCC’s • ❶ This combination will provide the following:- • PCC level booking reports • PCC level user setup control • PCC level commission reporting • Finance contact will receive commission statements for each PCC. • All commission payments received in to a single PayPal account Travelport Confidential

24. Agency set up for multiple PCC’s cont • ❷ This combination will provide the following:- • PCC level booking reports • PCC level user setup control • PCC level commission reporting • Finance contact will receive commission statements for each PCC. • Commission payments received into individual PayPal accounts Travelport Confidential

25. Agency set up for multiple PCC’s cont • ❷+ • It is possible to setup multiple PayPal accounts in the same or different currencies in order to accommodate a many to one relationship with PCC’s • PCC level booking reports • PCC level user setup control • PCC level commission reporting • Finance contact will receive commission statements for each PCC. • Commission payments received into individual PayPal accounts Travelport Confidential

26. Agency set up for multiple PCC’s cont • ❸ This combination will provide the following:- • PCC level booking reports • PCC level user setup control • PCC level commission reporting • Finance contacts will receive commission statements for each of their assigned PCC’s. • Commission payments received into individual PayPal accounts Travelport Confidential

27. GDS integration

28. GDS Integration – standard functionality GDS integration is available for Travelport customers who use Galileo, Apollo or Worldspan. New segments are created in the GDS which allows for the continued integration into agency back office systems. Segments can be reviewed in the GDS and additional details added as required. Travelport Confidential

29. GDS Integration • There are configuration options in the Travelport GDS’s which are used by some agents which will prevent this integration taking place:- • Galileo/Apollo – Mandatory Custom Check • Worldspan – World File Edit Mandatory Custom Check in Galileo & Apollo will prevent segments being automatically created in the GDS and Travelport Rooms and More™ being unable to create these will produce an error message to the user. (Bookings will still be made with the Aggregator) Agencies need to determine how best to deal with this restriction and options are available on the next page. NB: Optional Custom Check is not affected and integration will take place. NB: Worldspan File Edit is not affected and integration will take place Travelport Confidential

30. GDS Integration Option Rooms and More Configuration Result Turn off Consider if Mandatory Custom Check is still relevant for your agency or could be set as optional or Hotel checks removed. GDS Option = Galileo, Apollo or Worldspan Standard GDS integration New PCC A new PCC, without Mandatory Custom Check configuration. For use only within Travelport Rooms and More™ GDS Option = Galileo, Apollo or Worldspan GDS integration Travelport Rooms and More™ without GDS integration Book aggregator content and manually create Passive segments in the GDS. GDS Option = I am not a GDS Client GDS Content – Shopping will be available. Booking will need to be done in the GDS. Aggregator Content – Booking with Aggregator completed in Travelport Rooms and More™ and Passive created manually in GDS Travelport Confidential

31. Management of User Accounts

32. Making a User inactive The Master account holder will need to from time to time set an account as inactive for an agent who leaves the agency. As Travelport Rooms and More™ still requires booking information attached to this user we advise that passwords are changed for these inactive accounts. The process is as follows:- On the home page select the ‘I lost my password/login option’ Travelport Confidential

33. Making a User inactive Complete the login (if known) or e-mail address of the user. As the e-mail address is that of the user you are making inactive, it is assumed that you have access to their e-mail account (either by auto forwarding or via the e-mail administrator) Travelport Confidential

34. Making a User inactive • Once the e-mail is received either:- • Leave the auto generated password in place thus ensuring no-one can use this account in the future • Or • 2. Click the link in the e-mail and change the password. Travelport Confidential