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LibSat @ BCPL

LibSat @ BCPL. Customer Satisfaction Surveys at Your Fingertips. Why?. In 2007, no customer satisfaction survey since 2003. Options: Paper surveys on our own Expensive surveys by consultant Need for robust analysis tool. What? Counting Opinions’ LibSat. Reasonable Cost Customized.

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LibSat @ BCPL

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  1. LibSat @ BCPL Customer Satisfaction Surveys at Your Fingertips

  2. Why? • In 2007, no customer satisfaction survey since 2003. • Options: • Paper surveys on our own • Expensive surveys by consultant • Need for robust analysis tool

  3. What? Counting Opinions’ LibSat • Reasonable Cost • Customized

  4. How? • On your site • Marketing: Posters in the branches

  5. More Marketing:

  6. Using the Results • Measure strategic plan objectives • Respond to auditors • Gauge customers’ responses to our new efforts • Provide information for projects • Note trends in the branches

  7. Reports

  8. When looking for information, indicate the method you prefer ... (select the best fit)

  9. swaxter@bcpl.net410-887-2336 www.countingopinions.com info@countingopinions.com

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