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Marshalling the Public Will Accessibility – A Case Study

Marshalling the Public Will Accessibility – A Case Study. 2006 September 20. Agenda. Agenda. Agenda. Agenda. Experience in Other Cities Accessibility in Calgary – An Advocates Perspective Accessibility in Calgary – The Political Perspective. Accessible Taxis?.

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Marshalling the Public Will Accessibility – A Case Study

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  1. Marshalling the Public WillAccessibility – A Case Study 2006 September 20

  2. Agenda IATR Seattle - Accessibility

  3. Agenda IATR Seattle - Accessibility

  4. Agenda IATR Seattle - Accessibility

  5. Agenda • Experience in Other Cities • Accessibility in Calgary – An Advocates Perspective • Accessibility in Calgary – The Political Perspective IATR Seattle - Accessibility

  6. Accessible Taxis? Why some cities and not others? • Role of paratransit contracts to taxi industry • Strength of Advocates? Champions? • Political Support? • Funding? • Timing? IATR Seattle - Accessibility

  7. Calgary - A Consumer’s Perspective • 1980’s and 1990’s – Shared-Ride Handi-Bus only • 1994 – 1997 – Checker Cabs operated 6 side-load taxis funded through National Strategy for the Integration of Persons with Disabilities • January 2003 – Associated Cabs introduced 3 wheelchair accessible rear-entry vans IATR Seattle - Accessibility

  8. Taxi Commission Perspective • 2005 September – Focus on new draft bylaw • 2005 October – One brokerage request for 30 accessible, non-transferable licences • 2006 January – Commission’s regulatory agenda; on-demand accessible taxis #1 priority • 2006 February – Commission Task Force Struck • 2006 April – Council Notice of Motion • 2006 June – Council approves 100 accessible licences IATR Seattle - Accessibility

  9. Timing – The Perfect Storm • HOT Calgary economy • Complaints of not enough REGULAR taxis for first time in 20 years • Political commitment from Mayor • Organized and articulate advocates • Taxi Commission and Administration committed to accessibility • High-profile cases of customers stranded IATR Seattle - Accessibility

  10. IATR Seattle - Accessibility

  11. The Players • The Advocates (Advisory Committee on Accessibility) • Political support – and rivalries • The Industry Champion • Industry Task Force Composition • Drivers – those for and those against IATR Seattle - Accessibility

  12. Background – Political Process • 1999 Study – Review of Transportation Services for People with Disabilities • 2004 – Accessibility not an election issue • 2005 June – ACA mtg with Mayor Bronconnier – going political • 2006 June – Council approval IATR Seattle - Accessibility

  13. The Process • Task Force mandate and work plan • Development of Models – 8 reviewed • Development of Evaluation Criteria • Task Force concensus – how many taxis? • Taxi Commission recommendation • Committee of Council recommendation • Council approval IATR Seattle - Accessibility

  14. Evaluation Criteria • Ensure On-demand Service in Off-Peak (24/7) • Critical Mass in at least one brokerage (for operational efficiency) • Drivers that want to provide accessible service • Simple/Understandable – Implementation IATR Seattle - Accessibility

  15. Evaluation Criteria (Con’t) • Acceptable to Industry • Drivers can make money • Brokerages buy-in • Legal – Will withstand court challenge • Licences with value to Drivers (consistent with existing regulatory model) IATR Seattle - Accessibility

  16. Approval Process – Politicians’ Concerns? • Guarantee that accessible taxis will give priority to requests from customers with disabilities? • How will customers with disabilities know where to call? • Guarantee of 24/7 service? • Were stakeholders consulted? • How will service standards be tracked? IATR Seattle - Accessibility

  17. Success Factors • Advocates’ credibility and stature in the community • Momentum for more taxis • Accessibility – Council Priority • Unexpected support from drivers • Compromise as part of Task Force process IATR Seattle - Accessibility

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