S&R Committee - Performance Management Reporting: Quarter 2

1. S&R Committee - Performance Management Reporting: Quarter 2 Guide to reporting Key Achievements Key Service Priorities carried over from 2005/06 Key Service Priorities 2006/07 Half-yearly BVPI health check

2. Guide to Reporting = Work is on target to achieve the objectives as specified. = Warning that the achievement of the target in the way specified in the plan may not be possible or the outturn is <10% from the target. Although no decision is required at this stage to amend the action, an explanation is required. = Target is no longer achievable in the way specified or the outturn is >10% from the target. This requires a decision about remedial action.    Directionof travel from the previous quarter

3. Achievements • Employee Satisfaction Surveys undertaken – interim survey results acted upon; • Improvements made to short-term sickness; • Communications Strategy and supporting action plan approved – implementation underway; • Improvements made to staff communications; • Budget preparation for 2007/08 underway; • Asset Management Plan approved; • Work underway to develop an Energy Plan for operational buildings.

4. Achievements (cont’d) • Mobile Communications Unit purchased; • Action Plan for retaining Level 3 in the Council’s Use of Resources statement and significant business risk register approved by FPP; • Revised Financial Regulations approved by this committee; • Implementation of Customer Contact Improvement Plan underway.

5. KSPs carried over from 2005/06 Consultation with young people: • Pilot using 2 schools in the Borough completed in May; • Research findings given to the individual schools; • Findings incorporated into Leisure Developments team’s work programme; • Plans to roll this out to more schools in the Borough in 2007.

6. Key Service Priorities 2006/07S&R Committee 1 action 2 actions 3 actions

7. Key Service Priorities 2006/07 (cont’d) 3 actions at : • Staff (): • People Strategy; • Sickness levels; • Implementation of Year 1 of the Learning & Development Strategy; • Implementation of Year 1 of the Health & Safety Action Plan; • Property management - develop an Energy Management Plan (): • Progress report at the next meeting of this Committee.

8. Key Service Priorities 2006/07 (cont’d) (Actions at Amber cont’d) • Implementation of Year 1 of the Customer Contact Improvement Plan () : • Payment options at Reception; • Developing a Resource Pack; • Undertaking a ‘Louder than Words’ audit; • Implementing the actions in the HR Strategy; • Agreeing the compensation process for ex gratia payment; • Reviewing the induction process; • Setting up monitoring systems for the new ‘Comments, Compliments and Complaints’ procedure; • Exploring refurbishment options to make Town Hall Reception more attractive (low priority).

9. Key Service Priorities 2006/07 (cont’d) 1 action at (previously at ‘Green’ at the end of Q1): • Implementation of the Communications Strategy Action Plan () • Development and implementation of a media plan, guidelines and protocol • Establishment of regular communications meetings with service managers • Preparing media strategies for all major Council issues • Production of a Communications Handbook

10. Half-yearly BVPI health check (cont’d) 5 BVPIs at ‘Amber’ at the end of September 2006: • BV 8(payment of invoices): Statutory target of 100% results in an ‘Amber’ qualification. 97.07% is higher than in 2005/06 and previous years. • BV 9(% of Council Tax collected): Ahead of last year’s performance at this stage at 61.29% but 0.11% behind the profiled target (61.40%) • BV 10 (% of NNDR collected): 62.45% is 0.25% behind the profiled target (62.70%). • BV 78(speed of processing benefits): A few days behind the target. Additional resource has been agreed by this Committee for the remainder of this financial year to improve performance for this indicator. • BV 86(cost of waste collection per household): Fuel increases, additional transport costs and an increase in recycling result in a cost of £36.68 per household. This is still the third lowest of any UK authority and only £3.01 over target (£33.67 per household).