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Chapter 7-Introduction

Chapter 7-Introduction. Social communication-communication that occurs in your personal and your community life. Professional communication-communication that takes place on the job or is related to your career. Both types of communication have rules that you need to follow to be successful. .

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Chapter 7-Introduction

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  1. Chapter 7-Introduction • Social communication-communication that occurs in your personal and your community life. • Professional communication-communication that takes place on the job or is related to your career. • Both types of communication have rules that you need to follow to be successful.

  2. Chapter 7-Introduction • Protocol-a specific code or system of conduct that is followed. • Chain of command-communicating with the correct people in the correct order. • Must be appropriate • Must be respectful • 70 percent of our day is spent working and interacting with other people.

  3. Chapter 7-Introduction • Ways to appropriately and respectfully communicate: • Make direct eye contact • Offer a firm handshake • Introductions when appropriate • When others are ready to begin, end your personal conversation.

  4. Chapter 7-Introduction Courtesy-the way you treat people. Tact-the way you deal with people.

  5. Chapter 7-Section 1Appropriate Tone • Tone- the mood that you verbally-and nonverbally-create. • It’s not what you say but the way you say it! • Don’t use that tone with me! • Aggressive tone-pushy and brash. Only considers one point of view (his or hers). • Assertive tone-direct, yet tactful. • This is the tone you are shooting for!

  6. Chapter 7-Section 2People Skills • People skills-the ability to work well with others because you take the time to make them feel at ease. • Making Introductions- • Stop what you are doing. • Be friendly. • Address everyone by name. • State what you are doing. • Introduce the others. • Ask a question or make a comment to get others talking. • Work to make everyone feel included in the conversation.

  7. Chapter7-Section 2People Skills • Handshakes- • Make eye contact. • Don’t be afraid to extend your hand first. • Offer a firm but relaxed grip on the other person’s hand. • Participating Effectively in Conversations- • Don’t talk too much or too little. • Don’t interrupt.

  8. Chapter 7-Section 2People Skills • Criticism-an evaluation or judgment. • Constructive-positive “I’d like for you to…” • Destructive-negative “You’re lazy!” • Receiving Criticism- • Maintain composure. • Allow others to finish what they are saying. • Don’t interrupt. • Be a good listener. • Ask questions. • Thank the person for their thoughts.

  9. Chapter 7-Section 2People Skills • Giving directions: • Be clear • Be complete • Be concise • Be considerate

  10. Chapter 7-Section 3Language and Dress • Types of language- • Informal-casual language you use with friends. • Standard-language accepted by most social groups, as well as professionals. • Technical-language used in specific field types. • Appropriate dress- • Adapt to the occasion. • Respect the expectations of your employer. • Maintain professionalism. • Be neat and well-grommed.

  11. Chapter 7-Section 4Respecting Differences • Age-should not be a barrier to work. • Gender-should not be a barrier to work. • Ethnicity, or the condition of belonging to a particular race of people, should not be a barrier. • Promoting Diversity: • Be open-minded. • Be tolerant. • Be empathetic.

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