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How to Manage Unsolicited Donated Goods

How to Manage Unsolicited Donated Goods. Objectives. Describe why cash donations are more economically feasible than donated goods. Define requirements for collection centers. List types of distribution centers. Summarize the benefits of operating through recovery. Reality is ….

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How to Manage Unsolicited Donated Goods

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  1. How to Manage Unsolicited Donated Goods

  2. Objectives • Describe why cash donations are more economically feasible than donated goods. • Define requirements for collection centers. • List types of distribution centers. • Summarize the benefits of operating through recovery.

  3. Reality is … Even though you “just say no …” goods will still come and a facility to manage those goods may be required.

  4. UnsolicitedUnknownGoods Managing the Flow of Donations Disaster LocalDistribution Center(s) Collection Center(s) Area

  5. Collection Centers • Often public sites for collecting unsolicited goods • Converts “Stuff” to “Goods” Surplus Gleanings Trash Out Useless to Of Frantic Donated Folk Stuff

  6. Collection Centers • Develop a plan to operate and demobilize a collection center • Identify, sort, inventory, and prepare items for distribution • Consider structure for distribution • Voluntary agencies • Faith-based organizations • Survivors at distribution centers • Record and document process

  7. Information Management • Inventory Tracking • Systems may be interrupted • Create redundancy with layers • Web-based technology • Non-networked computer • Paper forms that duplicate electronic entries

  8. Communications • External • VDCT • Distribution Centers • Incoming Trucks • Others? • Internal • Between sections and key personnel (use walkie talkies)

  9. What makes a gooddistribution center? What are possible locations for distribution centers?

  10. Are there advantages to maintaining a collection center through recovery?

  11. Pulling it all together … Preparedness/Planning • Know your team • Establish MOUs • Develop phone scripts • Include SOPs • Develop triggers for action • Manage public education

  12. Pulling it all together … Response Activating the plan … • Public information • Information management • Matching needs • Making changes as needed • Monitoring staffing • Working toward recovery • Demobilizing

  13. Pulling it all together … Recovery For the long haul … • Making the transition • Transferring management • Appealing to public for long term • Thanking donor • Establishing After-Action process

  14. Donate Responsibly Campaign

  15. G288: Local Volunteer and Donations Management To register, please contact: Brooke Mills Brooke.Mills@ServeAlabama.gov 334-954-7456

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