Case Management: A Service Delivery Strategy

1. Case Management: A Service Delivery Strategy

2. Training Competencies • Conduct an assessment interview • Develop and maintain a network of services and support • Create and implement an IDP • Track and monitor an IDP • Understanding and awareness of job development and placement issues for individuals with a disability and know when and where to refer them for additional help • Bring cases to closure • Knowledge and understanding of the difference between Intensive Service and the Case Management service delivery strategy • Knowledge of determining, in the initial assessment, if an individual would benefit from the case management service delivery strategy

3. DVOP Specialist Duties VPL 07-10 Consistent with WIA Section 134(d)(3)(C), the intensive services category now is clarified to include: Comprehensive assessment of education, skills, and abilities; In–depth interviewing and evaluation to identify employment barriers and appropriate employment goals; Group and individual career coaching; Short-term pre-vocational services that may include development of learning and communication skills, interviewing skills, personal maintenance skills, and professional conduct to prepare individuals for career goals; and Development of an individual employment plan that identifies employment goals, interim objectives, and appropriate services that will enable the Veteran to meet his or her employment goals.

4. DVOP VPL 07-10 • Conduct outreach to locate veterans for intensive services such as: • (a)   VR&E • (b)  HVRP, IVTP and VWIP grantees • (c)   VA Medical centers and Vet Centers • (d)  Homeless Shelters • (e)  Civic and service organizations • (f)    Community Stand Downs • Military Installations • WIA partners • State Vocational Rehabilitation Services

5. Definition:Case Man-age-ment Case Management , as the framework for Intensive Services is the facilitation and coordination of services at the community level. The purpose of case management is to provide an individual with specific resources to take control of his / her life. It requires the case manager to focus on the long and short term goals an individual has and empower him / her to make educated decisions about his or her future.

6. Case Management VPL 07-10 Case management is a service delivery strategy Case Management services are: 1.Conduct an assessment 2.Develop an employment plan 3.Follow-up I.S. can be delivered separately from CM

7. Grant Based Performance Measures • Beginning FY ‘2013 • A new measure will be: • The number of veterans seen by the DVOP who get intensive services, divided by the total number of veterans seen by the DVOP • The results will be reported to VETS National Office

8. IS or CM? • Veteran is job-ready looking for access to employers and job openings. • Veteran has skills and is job-ready, needs a resume and practice with interviewing. • Veteran has a disability and is currently homeless.

9. What is a Barrier? Any issue perceived by the client that interferes with getting and keeping a job.

10. Nine Key Concepts 1. Comprehensive and client centered 2. The service provider and the client are partners 3. There is mutual respect between clients and service provider. 4. A client has only one IDP

11. Nine Key Concepts (Continued) 5. Relates the client’s actions to outcomes 6. Involves creative problem-solving 7. Relies on a network of services and support 8. The service provider and the system are accountable 9. Requires partnership at the systems level

12. Helping Relationship Helping is a process in which the help giver facilitates growth in the help seeker. It is designed to foster within the help seeker greater self-understanding, and to initiate more effective behavior.