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The Change Model In Action Real Examples. Presentation Prepared by: Ken Fletcher Sallie Frainier Tom Price Cynthia Sylvester Mike White. Change Agent Toolkit 101. This presentation is to illustrate some Change Agent tools in action .
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The Change Model In Action Real Examples Presentation Prepared by: Ken Fletcher Sallie Frainier Tom Price Cynthia Sylvester Mike White
Change Agent Toolkit 101 • This presentation is to illustrate some Change Agent tools in action ..
What’s the desired outcome of this Change Agent presentation? • Understand the nature, dynamics and emotions of CHANGE • Help each other work through the CHANGE process • Apply the CHANGE tools to real life examples The ultimate goal is to …minimize disruption & maximize people’s time/energy when they are undergoing significant change! Change Agent Toolkit 101
The Change Model ENDINGS Grief & Loss TRANSITION ZONE Chaos & Confusion BEGINNINGS Acceptance & Renewal TRIGGER EVENT Making it work! Our ultimate goal and it requires planning to ensure we haven’t left anyone behind Getting on board! Again, can be hard to do and requires planning People can get lost because so much is happening at once Letting go! Hard to do ! The old way works for some, so people experience a very real sense of loss
The OCFO Move The OCFO Group, 140 people, will be moving to Emeryville after just moving on to the Hill in 2009. They were slated to move in April but that was delayed and now they will move in mid July….right at the time of year-end budget crunching and prepping next year’s budget forecast for DOE. This CHANGE is bound to be disruptive to staff since it coincides with efforts to reorganize the way works get done (more team work) and the roll-out of new Financial Systems Modernization Plan.
To This From This
Table tennis anyone? Historic warehouse with pizzazz!
OCFO Change ModelThe Move ENDINGS Grief & Loss TRANSITION ZONE Chaos & Confusion BEGINNINGS Acceptance & Renewal TRIGGER EVENT …make room for Science Making it work Some Ideas! Getting on board Some Ideas! • Name the conference room contest • Investigate lunch places together • Have staff plan a table tennis tournament in lobby • Invite Dr. Alivisatos to visit (connected) • Ergo Sweep…get people comfortable • Renewal • Staff survey…to see what works/doesn’t • Remind people of “The Job” and how • their efforts are appreciated by the Lab Letting go! • Design a new bus route • Create OCFO hoteling/office stations on Hill • Use video conferencing • Ergo consultation to maximize fit & • function of new work space • Site visit by staff prior to move • Individual troubleshooting & fixes, e.g.,plan for white boards, housekeeping, and downsizing • Some may feel • disenfranchised from Lab • Fear for accessibility to clients • Travel time to the Hill • Downtime on the Hill • Miss the nature & views • Functionality and comfort • of new space
Another Real Life Example of Change – EH&S Transition from MS PowerPoint 2003 To MS PowerPoint 2007 • Here’s all that EH&S could see and what they thought • MS 2007 is 3xs number of mouse clicks – how’s this better? • MS 2007 is 2xs the time to create the presentation – this is awful! • MS 2007 will have a negative impact on 3600 Lab employees – they’ll hate it!
MS PowerPoint 2007 Example – Grief and Loss Phase I’m not letting go of my MS 2003 until we find a fix? Where’s my AutoShapes& Drawing Tools?
MS PowerPoint 2007 Example – Transition Phase • Chaos and Confusion ensued for awhile as EH&S investigated and found out… • Microsoft Help or their MS 2007 website didn’t offer a fix for the problems • The software usability expert corroborated problem, but didn’t offer a fix • IT Desktop Support pointed them to the Berkeley Lab Institute (BLI) • BLI offers 4 hour course at $50 but doesn’t cover PowerPoint The bridges to nowhere!
The LBNL EH&S part time student assistant, LUCIA, developed a work-around to reconstruct the more efficient MS 2003 ribbon/tool bar menu for the staff EH&S says they are still in the TRANSITION stage…and the new BEGINNINGS will occur when the script is programmed to solve the problem Lab-wide