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Specialized Hospitality Applications

Specialized Hospitality Applications. Point of Sale (POS) - Computerized Cash Register and more Micros, Aloha, Squirrel etc. Menu Management Systems (MMS) - Develop Recipes/Menu Food Track, C-Bord Back Office Applications - Inventory, Accounting etc.

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Specialized Hospitality Applications

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  1. Specialized Hospitality Applications • Point of Sale (POS) - Computerized Cash Register and more • Micros, Aloha, Squirrel etc. • Menu Management Systems (MMS) - Develop Recipes/Menu • Food Track, C-Bord • Back Office Applications - Inventory, Accounting etc. • Automated Beverage Management Systems (ABC) • Central (Computerized) Reservation Systems (CRS) • Airlines, Hotels, Car Rentals • Catering and Event Management Systems i.e. Delphi • Property Management Systems (PMS) • Security Systems • Call Accounting Systems (CAS) • Energy Management Systems

  2. COMPUTER BASED PROPERTY MANAGEMENT SYSTEMS (PMS) • COMPUTER BASED RESERVATION SYSTEMS • ROOMS MANAGEMENT • GUEST ACCOUNTING • PROPERTY MANAGEMENT INTERFACES

  3. ROOMS MANAGEMENT • CURRENT ROOM STATUS • ASSIST IN ROOM ASSIGNMENTS AT CHECK-IN • ORGANIZE HOUSEKEEPING ACTIVITIES • PROVIDE AUXILIARY SERVICES • GENERATE REPORTS FOR MANAGEMENT

  4. CURRENT ROOM STATUS • POSSIBLE ROOM STATUS • O/D O/C V/D V/C OOO C/O • INSTANTANEOUS CHANGES TO ROOM STATUS • HOUSEKEEPING PMS FRONT DESK • FRONT DESK PMS HOUSEKEEPING • DISPLAY ROOMS BY CURRENT STATUS • ROOM STATUS DISCREPANCY

  5. ASSIST IN ROOM ASSIGNMENTS (GUEST CHECK-IN) • PRE-BLOCK ROOMS FOR RESERVATIONS • LONG AND SHORT TERM • DETERMINE AVAILABILITY OF ROOMS BY RATE AND TYPE • AUTOMATIC ASSIGNMENT OF ROOM AND RATE • MINIMIZE ROOM ASSIGNMENT ERRORS

  6. ASSISTS WITH HOUSEKEEPING ACTIVITIES • FORECASTING ROOMS TO BE CLEANED • SCHEDULING HOUSEKEEPERS • ASSIGNING ROOMS TO HOUSEKEEPERS • MEASURE PRODUCTIVITY • ESTIMATE NEXT DAY WORKLOAD AND OPTIONS • PLANNING OF MAINTENANCE AND CLEANING

  7. PROVIDE REPORTS • FRONT DESK REPORTS • ROOM ALLOTMENT REPORT • HOUSE STATUS • EXPECTED ARRIVALS AND DEPARTURES • REGISTRATION PROGRESS REPORT • ACTUAL DEPARTURE REPORT • HOUSEKEEPING REPORTS • HOUSEKEEPER ASSIGNMENT • HOUSEKEEPER PRODUCTIVITY • LONGER TERM REPORTS • ROOMS PRODUCTIVITY • ROOM HISTORY

  8. GUEST ACCOUNTING ACTIVITIES • TYPES OF ACCOUNTS (FOLIOS) • FOLIO ACTIVITIES • POSTING CHARGES • UPDATING FOLIOS • ACCOUNT SETTLEMENT • MANAGEMENT REPORTS GENERATED

  9. CREATING AN ACCOUNT • GUEST NAME • ADDRESS • ROOM NUMBER • FOLIO NUMBER OR NUMBERS

  10. TYPES OF ACCOUNTS • INDIVIDUAL FOLIOS • MASTER FOLIOS • NON-GUEST FOLIOS • EMPLOYEE FOLIOS • CONTROL FOLIOS

  11. POSTING ENTRIES • IDENTIFY CORRECT FOLIO • POST CHARGES (REFERENCE CODE) • CREDIT MONITORING

  12. NIGHT AUDIT • SYSTEM UPDATE • NON-AUTOMATED • AUTOMATED • CLOSING THE ACCOUNTING DAY

  13. ACCOUNT SETTLEMENT • CHECK OUT • PROVIDE DETAILED STATEMENT • RESOLVE DISCREPANCIES • ELIMINATE LATE CHARGES

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