The Initiatives of the International Aerospace Quality Group (IAQG) Steve Shepherd ~ European Sector Leader

1. The Initiatives of the International Aerospace Quality Group (IAQG) Steve Shepherd ~ European Sector Leader

2. Initiatives aimed at meeting our initial focus and objectives: • “...continuously improve the processes used by the supply chain to deliver consistently high quality products...” • “… common aerospace quality standards and requirements…” • “… process of continuous improvement at suppliers…”

3. Initiatives take note of known problem areas from audits and quality escapes and the need for global safety level improvements: • “Supplier Control” is a significant issue • Variability in the process often lies with the primes • Need a step change in performance

4. Evaluation Criteria for initiatives • See the aerospace industry as a global one • Use common quality standards world-wide • Extend and share best practices usage • Push for standardisation of documents, materials, processes, products … • Push for common implementation methodologies, ie recognised evaluation, qualification schemes/organisations • Ensure Authorities ‘recognition’ of IAQG initiatives • Obtain harmonised positions between Authorities • Evaluation of impact & value - prioritisation

5. Chartered Initiatives • International Quality System Standards • Quality Standard Implementation • Variation Management of Key Characteristics • First Article Inspection Document • Non-conformance documentation • Qualification of standard parts • Internal Audit • Software Quality Standard • 2D permanent part marking standard • Harmonisation of NDT training standards • International Approval of Special Processes

6. Study Items • Risk and Safety Management • Advanced Production Quality Planning • Harmonisation of process specifications and material standards • Direct shipment to end customers • Sampling plans • Electronic signature • Supplier Control in a Global Environment • Risk Management • In-process Metrics + study items being pursued by each Sector

7. Quality System Development • 9100 developed as an international aerospace Quality Standard working with ISO TC20/WG11 to incorporate airworthiness and special industrial requirements. • International implementation process developed based heavily on the AECMA-EASE model using a common questionnaire • 9100 alignment with ISO9001-2000. NB: Aerospace special requirements remain as 9100 until Nov 2003 minimum. • Similar Aerospace Quality System Standards developed and published for repair stations (9110) and stockist/distributors (9120) with associated questionnaires (9111/9121) - currently Europe only.

8. Quality Improvement Initiatives • First Article Inspection (FAI); 9102 ~ an international standard that improves on current individual company requirements and uses common documentation. • Variation Management of Key Characteristics; 9103 ~ a more rigorous approach than FAI to ensure repeatable, capable manufacturing processes. • Non-conformance documentation; 9131 ~ development of common non-conformance documentation for concessions/ waivers and escapes/disclosures. • Product Qualification; 9133 ~ development of an international methodology to document the results of Qualification of standard products (cf AECMA-CERT, NADCAP).

9. 2001/2002 Initiatives • Internal Audit - Proposal to use new ISO19011 + influence ISO to make minor additions • Software Quality Standards - European guideline document to be published. New standards being defined • 2D permanent part making standard - marking, reading & validation; (9132 published) • Harmonisation of Global NDT requirements for Personnel training; EN4179/NAS410 - harmonised draft prepared • International Approval of Special Processes; industry controlled process to assess suppliers’ special process capability - European pilots running for assessment with NADCAP + global management structure proposed

10. Initiatives Publication status • 9100 - Quality Standard - available - Sept 2001 for ISO 2000 rev. • 9101 - 9100 checklist - available as EN - ISO 2000 rev drafted • 9102 - First Article Inspection - available • 9103 - ‘Component Proving’ - July 2001 • 9110 - Maintenance Standard - available as EN - rev to ISO2000 • 9111 - 9110 checklist - available as EN - rev to ISO2000 rqd • 9120 - Stockist std - available as EN - rev to ISO 2000 in draft • 9121 - 9120 checklist - available as EN - rev to ISO 2000 in draft • 9130 - Record Retention - available as EN • 9131 - Non Conformance Documentation - July 2001 • 9132 - 2D Part Marking - Sept 2001 • 9133 - Product Qualification - at formal ballot • ISO 19011 - Internal Audit - ballot comments provided

11. Internal initiatives • IAQG Strategy Development • Effective communication and documentation • Metrics • Member/Author User Guide • Organisation/Governance

12. IAQG internal initiatives: • Metrics; • number of internationally published documents • implementation of products • internally • through the supply chain • chartered sub-team work completed on target • reduction in quality system audits

13. IAQG internal initiatives: • Metrics - summary of initiative implementation; • 9100 Quality System: • current deployment to suppliers - 60% • current deployment internally - 50% • 9102 First Article: • current deployment to suppliers - 18% • current deployment internally - 18%

14. A little! Implemented IAQG ACTIVITIES REVIEW Published Standards & Guides 6 Sector Standards & guides – Normalisation in Program 5 6 Drafts in Ballot 9 Studies Outstanding items from members general assemblies and other “bright ideas” A lot!

15. Concluding comments: • A tremendous opportunity for us all: • Airlines/Airframe - benefit from quality improvements • Supply chain - benefit from; - consistency and clarity of approach, requirements and documentation - multiple oversight reduction • Very strong international co-operation with determination to drive forward at speed with ‘meaty’ deliverables