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Delve into superior VRS interpreter practices, research findings, and implications for professionals and education. Explore interpreter training, skills, and study of experts. Demystify the differences between deontological and teleological approaches in VRS. Analyze competency clusters, from personal effectiveness to technology skills, and the use of unilateral power. Gain insights on competency models, rating sheets, and practical applications for managers, interpreters, providers, and educators.
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VRSResearch NormaLeeOldfield, PhD DEMYSTIFYINGTHE“IT”: WHATASUPERIORVRSINTERPRETERDOES NATIONALVIDEOINTERPRETER SYMPOSIUM GALLAUDETUNIVERSITY MAY2010
VRSResearch • Introductions • Me • You • WorkshopObjectives • PresentFindings of CompetencyResearchandconsider • Implicationsfor current practitioners • Implicationsforinterpretereducation
VRSResearch • ResearchBackground • Documentedshortage,educationandtrainingofinterpretershasnotkeptpacewiththeneedforboth • Futureinterpreters • Current VRS interpreters 4yrITP Induction Certification 2yr ITP Induction(OJT)
VRSResearch • InterpreterEducationand Training • Movingfromdeontological(rulebased)to • teleological(goal based) • Addingmoreelementsto the basic linguistic approach(environment,participants,dynamics,etc) • Motivesofdoingright(following rules)vsdoinggood(addingvalueandhavingvirtue)is causing conflict • Rhetoricvsdefacto (what wesay wedo vswhat we • reallydo)is surfacinginVRS
VRSResearch • Studyof Experts • Chess:deceptivelysimpletwoplayergamew/alternationofmoves • VRSdeceptivelysimpletelephoneexchange:callerstaketurnsinaprescribedenvironment • Chess:Openingmoves,middlegames,closingsthatare • chunkedandpluggedinaccordingly • VRScallshaveopenings,middlecontent,closingsthatarechunked,schematizedandintuitivelycategorizedbyobjective • Chess:timed • VRScallsareaccomplishedinmostconvenientwaypossible
VRSResearch • Structureof the Study • GroupsofVRSManagers&Trainerstobrainstorm aroundVRSqualities • Identifiedcompetency clusters • NominatedVRSinterpretersforinterviews • VRSInterpreters(Novice,Competent,Expert) • VerbalProtocolAnalysis vs BehavioralEvent Interview • Descriptionsofcompetencies
VRSResearch The CompetencyClusters PersonalEffectivenessSkills CustomerServiceSkills InterpretingSkills TechnologySkills TelecommunicationSkills
VRSResearch • 1E-OrganizationalCommitment • Novice “Ishow up on time…” “itis agreat atmosphere…welaugh,weenjoy the company…” • Competent • “…(myresponsibility)is the overallmissionof the companyas a whole… • “…a socialresponsibilityforthecompany…”
VRSResearch • 2D: Use of Unilateral Power/Autonomy • Competent • “…whathappensisit’satrustthing.Theytrustmetodomyjob • soIcandoitasIseefit.” • “becauseIfeelsomeresponsibilityformygoalasthecommunicationspecialisttomakethatbarriergoawaytosomeextent.” • Expert • “..andtheabilitytodosomethingrightandnothavetoquestion • yourselfallofthetime…” • “…iftheychallengeyouonsomethingyouthoughtwasan acceptabledecision…”
VRSResearch CompetencyDictionary
VRSResearch InterestingCorrelations • ManagersandPractitioners(asawhole):yes • ManagersandExpertgroup:yes • ManagersandNovicegroup:yes • ManagersandCompetentgroup:no…hmmm
VRSResearch • Rating sheetto validateCompetencyModel • Managerschose Novice/Competent/ExpertVIsand • usedthe ratingsheet tomeasuretheirworkbehavior • Novicescoreswereentrylevel(1-2) • Expertscoreswereexpertlevel(4-5) • Competentscoreswerehigherthanaveragelevel(4-5)…hmm.
VRSResearch • Whatdoesthis meanforyou? • Manager/Trainer • Idlevelsofexpertiseinyourcentersandtargetyourtraining • needs • Usethelanguageofthecompetenciestotalkabouttheworkandestablishprioritiesforyourcenter • VRSInterpreter • Exploretheexpectationsofyourcenter • Usethelanguagetotalkaboutyourperformance • Choosementorsthatsupportyourparticularneeds
VRSResearch • Whatdoesthis meanforyou? • VRSProvider • Identifyyourownrankingofcompetenciesandreconcilethem • withthoseofyourworkforce • Setasidetimetodialoguewithyourstaffaboutexpectations andvalues • Designassessmentscollaboratively • ITP Educators • Emphasizehigher-orderthinkingskillsanddecision-makingusingteleologicalapproachesininstructionacrossthe curriculum
VRSResearch ContactInformation NormaLeeOldfield, PhDNormaleeoldfield@hotmail.comnoldfield@troy.edu 704 4437883 Desk