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Impact: Cloud Computing

Explore the impact of cloud computing on culture, ethics, and operations. Discover market trends, negotiate contracts, and manage vendors effectively for organizational success in the digital age. Gain valuable insights from industry experts.

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Impact: Cloud Computing

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  1. Impact: Cloud Computing Theresa Rowe Educause Live

  2. An Impact… • …is a high force or shock applied over a short time period when two or more bodies collide. Such a force or acceleration usually has a greater effect than a lower force applied over a proportionally longer time period of time. Wikipedia, http://en.wikipedia.org/wiki/Impact_%28mechanics%29 Aug. 2010

  3. Cloud Computing Impact • Problem we are trying to address • Characteristics of the impact • What does the future look like

  4. Market Awareness • Gradual trend to selective outsourcing and right-sourcing • Google and Microsoft Live offerings • Amazon storage • Agility • Variety

  5. Culture • Values, Language, Attitudes, Behavior

  6. Ethics • Privacy • Transparency of data sharing • Advertising supported • Data-mining supported

  7. Tracking and records • Tracking of what you do versus what is done on the organization site • Auditing requirements • Controlled privacy trails

  8. Your Expectations • Is the cloud service an extension of your culture or are you adapting to their culture? • Is your answer repeatable? • Are you open to new realities?

  9. Cultural responses • Culture of doing versus specifying and monitoring • Issues of trust, fear, handling, control

  10. Organizational Awareness • Defined decision path for right-sourcing • Policies for data stewardships • Is there a strategy?

  11. Operational Awareness • What do we do that we take for granted • Staff technical quality • Security quality • Service monitoring • Data maintenance and control methods • Data quality in context

  12. Operational Consistency • Change management • Training changes • Cohesive login • Cohesive presentation of data and services

  13. Does your campus understand the role of central IT in this context?

  14. Whose job is it? • Vendor service analyst • Software license and contract manager • Contract manager • Negotiation specialist • Corporate quality • Legal review

  15. Understanding all the possibilities • Market issues with labeling • SaaS, ASP, hosted, IaaS, cloud storage • Bundling software licenses with service contracts • State or system services

  16. Monitoring • Do we really know and understand what we monitor, how much we monitor, the results of the monitoring and the triggered responses from our monitoring

  17. Monitoring • Problem observation and recording • Notifications • Responsiveness • Service outage measurement

  18. Negotiations • Authority • TNSTAAFL Trade-offs – giving up something to get something • Non-negotiable: State laws that must be included • Research data requirements • Where does ADA fit?

  19. Key legal concepts • Contract termination • Indemnification • Limitation of liability

  20. Managing vendors and service providers • Monitoring performance to contract • Active assignment, not drawer assignment

  21. Consistency • Change management differences • Mixing data among providers • Challenges of non-disclosure agreements and integration

  22. Professional Staff Frustrations • Monitor, discuss, track – but do not touch • Computer engineering degree not needed • Push to functional end user • Translating the service variety into wise choices

  23. End-of-Life • Terminations – regular and emergency • What is returned to you – and there may be nothing of value!

  24. Recognize the rebuilding needed • Data controls and culture • Systems administration knowledge

  25. Changes • Does contract review and management live in central IT? • Is funding of contracts centrally managed? • If so, in which job roles? • What skills do we hire? • Is there a paralegal in the house? • Certified Software Manager?

  26. Mixed Bag • CIO is putting the puzzle pieces together- • Some outsourced, hosted, ASP • Some vendor provided local installs • Some open source local install • And all the mixes

  27. Educause If It’s in the Cloud, Get It on Paper: Cloud Computing Contract Issues By Thomas J. Trappler http://www.educause.edu/EDUCAUSE+Quarterly/EDUCAUSEQuarterlyMagazineVolum/IfItsintheCloudGetItonPaperClo/206532 • Joanne Kossuth – EducauseLive Archives "Spotlight on Cloud Computing: Professional Development and Staffing for the Cloud"

  28. Thank You! Please send comments or follow-up items to Theresa Rowe CIO Oakland University rowe@oakland.edu

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