Renee Couture March 29, 2000

1. Trends in Records Management "Electronic Recordkeeping Systems - Simplified Solutions over Complex Infrastructures" Renee Couture March 29, 2000

2. Who is iRIMS Formerly PSSoftware, Acquired by Open Text August 1999 Founded in 1986, 35 persons in business unit Headquarters Ottawa Ontario Markets: US, Canada, Europe, Asia Vertical markets Government ( 80% Canadian Federal market) Pharmaceutical Financial Oil & Gas

3. Business Benefits Risk Management against audit/litigation 1997 Federal Court ruling Microsoft litigation Accountability for corporate information holdings Audit trail Compliant with federal/industry legislation Information sharing across the organization Avoid duplication

4. Record vs Document Management RM DM • Retention & Disposition • Work Flow • Paper & Electronic • Version Control • Classification • Storage/repository • Imaging • Search and Retrieval

5. Current Trends • Simplified Solutions • Integrated Environments • The Web • Auto- Classification, Auto-Filing • Standards

6. Simplified Solutions Simplified Solutions are designed to deliver: • Uniform access to RM functionality to all applications including custom Databases • Access to key RM functions across the web • Higher-Level integration of service components and desktop applications • Less Visibility to the End User • Consolidated Access to entire repository • Uniform retention and disposition

7. Integration • Corporate Desktop Applications • Document Management Work Flow • Operating Systems • Unique or Custom Applications • E-business transactions

9. E-mail Integration Ability to save/view ALL electronic and paper documents through your Outlook Filing Bin

10. The Web What’s the big deal about RM on the Web? IT departments love it because... Easy to deploy, Scalable, Easy to support Flexibility, high level integration, API Good for Information Management because... Universal Access e-communities, Knowledge centers, sharing Corporate Intranets

12. Auto Classification / Auto File Automated Solutions include: • Third Party Applications • XML • Organization Charts • Server based

13. Pros and Cons Option Pro Con Thorough, transparent Expensive, difficult to set up, constant monitoring Third Party XML Format Neutral, emerging e-business standard Documentswould need to be converted Organization Chart Easier to implement, inexpensive, mirrors current “personal” work space Constant up dates, and maintenance Server Based Most Transparent, easy to support, easy to install, Captures all information, privacy issues, may require information weeding out

14. RM Standards

15. iRIMS Business Development Contacts CONTACT US BY PHONE AT 888-252-8552 Colleen Francis ext. 3284 Director of Sales Territory - Worldwide cfrancis@opentext.com Laurie Murphy ext. 3280 Business Development Manager Territory - Central US & South East US lmurphy@opentext.com Sally Plows ext. 3232 Business Development Manager Territory - Western US & Canada - B.C and Alberta splows@opentext.com Patrick Richardson ext. 3271 Business Development Manager Territory - US Federal and North East Us prichard@opentext.com Robert Skanes ext. 3251 Business Development Manager Territory - US Air Force, North East US rskanes@opentext.com Cory Ottier ext. 3272 Business Development Manager Territory - Eastern Canada - Mid US States cottier@opentext.com Kristine Haselsteiner ext. 3239 Business Development Manager Territory - Europe & North East US khaselst@opentext.com Renee Couture ext. 3292 Marketing Manager rcouture@opentext.com

16. Thank You TM