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i.T HELP DESK ROLE PLAY

i.T HELP DESK ROLE PLAY. Task 1 c. TASK 1C – HELPDESK ROLE PLAY. Mrs Williams needs you to role play a helpdesk with the line Managers as they need to develop and understanding of how to print using different methods within Power Point. This must include how to print: 2 slides per page

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i.T HELP DESK ROLE PLAY

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  1. i.T HELP DESK ROLE PLAY Task 1 c

  2. TASK 1C – HELPDESK ROLE PLAY • Mrs Williams needs you to role play a helpdesk with the line Managers as they need to develop and understanding of how to print using different methods within Power Point. • This must include how to print: • 2 slides per page • 3 slides, + notes per page • and 1 other of your own chose. • (3 in total) P1 Part , P4 Part • Remember to proof read all your work • You will need to Submit: • Proof read version • Transcript of conversation. • Teacher witness statement

  3. What is aNi.t HELP DESK? • In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company's computer network).

  4. What is aNi.t HELP DESK? • Typically, the term is used for centralized help to users within an enterprise. A related term is ‘call center’, a place that customers call to get help to resolve any issues/problems with their PC. • Some common names for a help desk include: Computer Support Center, IT Response Center, Customer Support Center, IT Solutions Center, Resource Center, Information Center, and Technical Support Center.

  5. TASK 1C – WHAT YOU NEED TO DO • Log on, load up MS Word and start creating version one of your HELP DESK SCRIPT….remember; who you are doing it for! Who is the audience? And also that this is your FIRST VERSION and you will need to annotate with any improvements you will make to your script. • The script MUST include you advice on how to print: • 2 slides per page • 3 slides, + notes per page • and 1 other of your own choice. • (3 in total) P1 Part , P4 Part • Remember to proof read all your work

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