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AGENDA. Lookback – 2007 Traffic Analysis Forward – 2008 Problems Solutions Conclusion Q&A. BROAD-BASED OVERVIEW. Increased % of Ad budget moving to online – analyst projecting up to 10% Brand owners are more aware of online marketing and including them into media mix
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AGENDA • Lookback – 2007 • Traffic Analysis • Forward – 2008 • Problems • Solutions • Conclusion • Q&A
BROAD-BASED OVERVIEW • Increased % of Ad budget moving to online – analyst projecting up to 10% • Brand owners are more aware of online marketing and including them into media mix • Online marketing is accountable – giving marketers more insights into ROI • Consumer adoption of Internet is on the rise – more people online
BROAD-BASED OVERVIEW - UNSEEN • ROI • Time to ROI can be very loooooong • Monetizing opportunity • Can only monetize when website is ‘real’ • Different from print • Killer App/Content • A successful website has at least 1 killer app/content • To identify that app/content is not straight forward • Requires a lot of local observation.
BROAD-BASED OVERVIEW - MYTHS • Low ‘barrier’ of entry • Few hundred thousand websites compared to a few hundred magazines • Only a few iconic websites can attract big $ • Very low cost of operation • Server, Ad serving, Email, Bandwidth • More functional groups – developers, traffic • Short Turnaround • Workflows in online is more complex than print
LOOKBACK - 2007 • Revenue – S$2.53M (S$2.04M) • Profit – S$1.21M (S$0.79M) • > 95% from WWW/SG • Breakdown by category (approx)
TRAFFIC ANALYSIS • www.hardwarezone.com • Jan – Dec (Y2Y) Absolute UVs grew by 1.95%
TRAFFIC ANALYSIS • www.hardwarezone.com • Observations • FL @ 3.91% (very low compared to reviews, perhaps not a good idea to split)
TRAFFIC ANALYSIS • www.hardwarezone.com.sg • Jan – Dec (Y2Y) Absolute UVs grew by 39.8%
TRAFFIC ANALYSIS • www.hardwarezone.com.sg • Observations • FL @ 0.56% (very low compared to reviews) • Reviews + FL is very much lower compared to WWW (due to legacy that SG visitors are still going to WWW instead of SG)
TRAFFIC ANALYSIS • www.hardwarezone.com.my • Feb – Dec (Y2Y) Absolute UVs grew by 28.5%
TRAFFIC ANALYSIS • www.hardwarezone.com.my • Observations • PG is dominant (higher relevancy?) • Blog @ 2.89% (content in blog is not what community wants?) • First Looks @ 1.37% (Where do community go for CE content?)
TRAFFIC ANALYSIS • www.hardwarezone.com.ph • Sep – Dec (Y2Y) Absolute UVs grew by 325.6%
TRAFFIC ANALYSIS • www.hardwarezone.com.ph • Observations • News % > Reviews & First Looks % (products in reviews & first looks too advanced for PH market?) • Blog @ 10.73% (content in blog is in line with what community wants?)
TRAFFIC ANALYSIS • www.hardwarezone.com.au • Jan – Dec (Y2Y) Absolute UVs grew by 130.6%
TRAFFIC ANALYSIS • www.hardwarezone.com.au • Observations • Reviews @ 66.78% (high relevancy?) • Price Guide @ 3.1% (can be grown more, only have downloads now) • First Looks @ 8.07% (due to Cnet AU?)
TRAFFIC ANALYSIS • www.hardwarezone.com.th • Oct – Dec (Y2Y) Absolute UVs grew by 7.53% No analysis as site not managed by HQ
TRAFFIC ANALYSIS • MY, PH, TH and AU has comparable UVs, despite short operating years. • Aim to hit 1M unique visitors to form critical mass
TRAFFIC ANALYSIS • General Observation • May have a high degree of context irrelevancy in certain portals, leading to low trafficneed to work closer with regional EDT teams to provide more relevant content • FL tends to enjoy a much less % in terms of PV with Reviewsshould not differentiate FL with Reviews, instead should combine them • Services attract more traffic than contentNeed to identify what community wants – service a need
FORWARD - 2008 • What to strive for 2008? • Increase of traffic/UVs into regional portals • Increase content collaboration between HQ and regional offices • Increase absolute ad spend for regional portals • How? • What are the obstacles/problems?
PROBLEMS • Product coverage mismatch with ad sales revenue • Content irrelevancy • Regional portal content > 80% similar to that of SG PH & MY have editor’s blog to add local flavor • Inflexibility of existing CMS discourage content collaboration • Existence of hobbyist sitesfirst-mover advantage, no business overheads
PROBLEMS • Identifying needs of community • Services attract more PVs than content. we need to serve a need. What’s the need? • The aim is to know and understand the customer so well the product or service fits him and sells itself. • Online sales know-how • online ad sales terminology is vastly different • existing regional teams are mostly print sales
SOLUTIONS - PROJECT REJUVENATE • To enhance HWZ.com content offering • To enhance ability of HWZ.com to ‘cater’ content & services to a regional audience • Includes • Editorial • Content Mgmt System • User Interface • Ad Serving (Banners & Emails) • Server Infrastructure Mgmt
PROJECT REJUVENATE - EDITORIAL • Merger of HWZ.com EDT with HQ HWM EDT • Instantly HWZ.com will have substantial CE content • Beneficial to HQ as well as Regional • Planning in progress (HWM content adv will not be cannibalized) • Change of HWZ.com Ratings • To change to numerical rating , 1 to 10 • Allow ‘easy’ adaptations from HWM’s content
PROJECT REJUVENATE - EDITORIAL • Identification of Core Categories • By ad spend/budget • By readership • Expansion of content offerings • How-tos, Commentaries, Feature Stories (since larger EDT team) • To solve adspend/mismatch problem
PROJECT REJUVENATE - EDITORIAL • Content contribution from regional • Similar to EDT merger between HWZ.com & HWM HQ • Inject localized flavor • Exact working model TBD • Qn is HOW to contribute?
PROJECT REJUVENATE - CMS • Current CMS is restrictive • State-of-art CMS in development (with an external consultant) • New CMS will allow • Multi-languages • Multi-contributors • Configurable access control list • Single log-in
PROJECT REJUVENATE - CMS • Heart of new CMS will be powered by a Google Mini • Allow easy cross-linking of various content • Allow easy cross-referencing of related content • To solve content irrelevancy TH HQ/SG AU CMS MY PH ID
PROJECT REJUVENATE – USER INTERFACE • New UI being developed (with an external design house) • Ease of navigation • Increase stickiness • UI will apply across the entire network • Each site will be‘independent’ from each site.
PROJECT REJUVENATE – AD SERVING / MIS INFRASTRUCTURE • Banner Ad Serve • DoubleClick • Email Delivery • Campaign Monitor • Server Maintenance • Readyspace
INCREASE ONLINE AD SALES • Still recall the basics from last regional conference? • PV/PI • CTR • CPM • CTR • CPC • CPA • ASD • SOV
INCREASE ONLINE AD SALES • Moderate adoption of online advertisement in SEA (except SG) • Climate is better than previous years • Build rapport with local media agencies • Easier option, can see ‘rewards’ faster • Mindshare, Starcom, ZenithMedia etc • Essential to be trained in online ad sales • Training can be provided by HQ (HWZ.com PSC), but regional team(s) has to come down to SG
INCREASE ONLINE AD SALES • Add on to HWM supplement pitches • Putting a whole supplement online (as pdf)for online community download • Include an online media entitlement (eg: catfish) • Do 1 time, sell multiple times • Just remember to check with HQ on availability • Each supplement can give an average of 20-30% additionalrevenue
CONCLUSION • Analysis of various portals • We identified areas of improvements within each portal • Forward 2008 • Increase traffic • Increase content collaboration • Increase regional ad spend
CONCLUSION • Problems • Inflexible CMS • Content irrelevancy • Adspend/content mismatch • Identify needs • Solutions • Project Rejuvenate • Build rapport with local agencies to start pushing brand • Offer an online entitlement on top of print supplements
Q&A A market is never saturated with a good product, but it is very quickly saturated with a bad one