NCVEI Benchmarking: Pilot Project Update

1. NCVEI Benchmarking:Pilot Project Update James W. Lloyd, DVM, PhD Associate Dean College of Veterinary Medicine Michigan State University

2. Why Benchmark? • Internal comparisons • Identify performance trends over time • External comparisons • Compare performance to similar operations

3. John Haven David Lee Dennis McCurnin Cecil Moore Ralph Richardson VTH Benchmarking Task Force • Mimi Arighi • Jim Brawley • Roger Fingland • Gary Foltz • Ron Haffey • Renee Knosby Coordinated by NCVEI: Howard Rubin, Jim Lloyd

4. Benchmarking Challenges • Deciding what to measure • Establishing standard definitions • Who compiles the data? • AAVMC comparative data report? • Does everyone participate? • Reporting frequency?

5. Task Force “Wish List” • How productive is the VTH faculty? • How productive is the VTH by service areas (cost centers)? • Level of client satisfaction/complaints • Level of satisfaction among referring veterinarians • Ratio of students, interns and residents to caseload • Number of cases per service (impact on teaching level)

6. Task Force “Wish List” (cont.) • Number of cases per FTE • Service lag time • Accounts receivable (pro-bono impact and programs) • Variable compensation for faculty and staff • Staff turnover • State support and other revenue generators

7. Suggested Starting Data Points • Gross revenue • Case load • State support • FTE faculty • House officers • FTE staff • Staff expense • Direct costs (drugs, medical supplies) • Accounts receivable • Staff turnover

8. Data Entry and Reporting NCVEI website demonstration http://ncvei.org

27. Next Steps • Conference call(s) next week • Revisions as appropriate • Enter more data • More schools • Service-level • Using the data – suggestions?

28. Comments? Questions?