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Association of Bookmobile & Outreach Services 2018 Conference Raleigh, NC

Explore the comprehensive outreach services offered by Tulsa County Library, reaching diverse populations through innovative programs and partnerships. Learn about the impact, methods, and considerations for successful community engagement.

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Association of Bookmobile & Outreach Services 2018 Conference Raleigh, NC

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  1. Association of Bookmobile&Outreach Services2018 ConferenceRaleigh, NC Outreach 101

  2. Tulsa County – Fast Facts 587 Square Miles 9 Communities (urban + suburban) 640K people (15% live below poverty level) 350K cardholders 8.4+ M circs $30M annual budget 400+ staff 24 Public Buildings (every cardholder lives within 5 miles of a site)

  3. Literacy, Outreach & Volunteer Services

  4. Outreach Services • 9 staff (7 FT + 2 PT) • 3 vehicles + 1 • Services(FY17 stats) • Bookmobile – adults & families • 20 sites w/ 142 customers • 24 sites w/ 871 customers  • 48000 circ • Books-By-Mail • 103 customers w/ 390 items  • Volunteer Homebound Delivery • 5 customers w/ 91 items • Staff Homebound Delivery • 90 customers w/ 441 items • Deposit Collections • 2 sites w/ 32 items • Community Outreach Events • 159 events w/ 79K attendees

  5. Outreach since 1930

  6. Who? Are these current and/or new users? Who made contact? Are you the best person/dept? • Specific age or interest • Individuals that are homebound or have mobility issues • Individuals, families, professionals • Other nonprofits, businesses • Colleagues • Recent immigrant populations that are not familiar with our concept of libraries and/or speak a first language other than English

  7. Why? • Promotion • Provide direct service/materials/equipment • Establish/enhance relationships • Address information need • Exposure/visibility Why are you doing this? Does it fit in with your mission? What is the intended outcome?

  8. What? • Provide core library services • Make a presentation • Provide a program • Participate in an event • Serve at an information table • Host an event • Sign people up for library cards • Check out library materials • Provide giveaways What is the need & what can you do to meet it? What do you need or have to say yes? Is there any data/$$ to support your decision?

  9. When? • Date/time/length – are you available? • Is the event already scheduled or do you have the ability to schedule? • Is this a one-time event or an ongoing commitment? • How can you avoid overscheduling, while optimizing your schedule?

  10. Where? • Environmental issues • Location • Other participants • Special training/equipment?

  11. How? • What staff will participate? number, safety issues, areas of expertise, bilingual, any overtime issues • Are volunteers appropriate? • What equipment will you need and who will provide it? • What does success look like?

  12. How?

  13. Miscellaneous Thoughts… • Stay focused on the end result • Identify priorities • It’s a learning process • Don’t reinvent the wheel • Tailor your efforts to the community/event/service • Say yes if you can • Outreach can be inside your building • Failures=opportunities • Prepare for the unexpected • Communication is key • Document everything • Make a site visit if possible • Have fun!!! POWERED BY

  14. Questions?? Thank You & Get Outreaching!! Tracy Scott Tracy.Warren@tulsalibrary.org Jamie Pierson Jamie.Pierson@tulsalibrary.org

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