Strategies for building eGovernment

2. Strategies for building eGovernment Jens MortensenVice President, Public Services & eGovernment Oracle Europe, Middle East & Africa

3. Oracle Corporation • US$ 9.4bn company • Over 40,000 employees • Largest Enterprise Software Company • 200,000 Database Customers Worldwide • 13,000 Applications Customers Worldwide

4. Oracle in Europe, Middle-East & Africa • 3.3 €B turnover • Over 12,000 employees • 60,000+ Database Customers • 7,000+ Application Server Customers • 3,700+ Business Applications Customers • Over 40% are mid-market customers

5. East-Central Europe A Long Term Commitment

6. Committed for the Long Term • 13 years of experience in this region • Offices in all the ECE countries employing approximately 700 staff • Thousands of customers and partners

7. E-Europe+ action plan • Governments have a key role in driving the transformation of their societies • The basic building blocks of the Information Society: • Provide cheaper and faster Internet access • Develop basic IT skills for all Citizens • Deliver Internet based Citizen Services  E-Government

8. What does true E-Government imply?

9. E-Government is more than aCitizen Internet Portal!

10. The challenge of cities during the eFuture • The modernization of the city and the upgrading of the practices • This has historically being done by a battery of measures ranging from macroeconomic adjustments to de-regulation • The underestimated area is the leverage that the City has over the economy in terms of demand as well as practices

11. The challenge of cities.... The basic case is that IT can contribute because: - The modernization of City is the key leverage to do the same for the economy as well as to begin to close the digital divide The reason for this are mainly two • The City/Government is the largest economic actor in most regions • It is democratically accountable to raising demands from citizens

12. Three main mechanisms to explore: • The use of IT to dramatically improve fiscal management and transparency in the administration • The use of electronic procurement to reduce cost and “pull” modernization • The development of citizen centric services

13. Being the largest purchaser in Any nation the government has A very strong impac on the e-commerce Level of the country 1 Government enforce Internet Procurement & Online Auctions Most suppliers to the governments Wants to increase their business with the Government – and hence has a great incentive To invest in e-commerce capabilities 2 Government suppliers (SME’s etc) start their e-commerce transition The advantage of online sale is that It is by nature international and hence Can improve export for the SMEs 3 The e-commerce capabalities of the National SME’s increase their competitive Position for export markets Online Government Procurement as a tool to increase the country’s competitive position

14. What are the challenges? • Security, data protection and privacy • Which channel?  Equal access issue! • Benefit versus cost: • Only 20% of transactions, you lose money • Need 60% to save money

15. What can we learn from the eBusiness transformation? • Key success factors: • Commitment from the highest Executive level • Integration of data across departments :a ‘single source of truth’ • Integration of internal and external processes to link with Customers and Suppliers

16. Business Intelligence & Strategic Management Internal Processes Budgeting, Accounting, Human resources, Project management External Processes Citizen Services, Marketplaces, Supply Chain INTEGRATED IT INFRASTRUCTURE BASED ON INTERNET STANDARDS eGovernment transformation Modernising the government Citizen Focus Administrative Focus

17. The Path to eGovernment E - eGovernment D– Deployment Central/Local C– Citizen & Business Service B– Budget Control & efficiency A– Accountability & transparency

18. Accountability • Accountability and transparency essential throughout Public administration • Start with Financial, Procurement and Human Resources systems • Enable 360-degree visibility without breaking the privacy of both G2G and G2E transactions • Business Intelligence tools to deliver key information

19. Province of Drenthe, Netherlands The administration of the Province of Drenthe manages a wide range of important tasks for the citizens of Drenthe. The Province replaced its old and fragmented financial system with an integrated system that is based on Oracle technology and applications. • Uniform user interface • Information can be accessed by entire organisation • Single database Oracle Solution: Oracle Database Oracle Finanicals Oracle Projects Oracle Financials and Oracle Projects are based on a single database

20. State Agriculture and Intervention Fund of the Czech Republic In its activities the SAIF strives to reinforce the economic position of agriculture in regarding quality, in a useful and effective manner so that agriculture would not merely exist as a production of function also for shaping and social functions as well in accordance with the economic policy of the Czech Republic and its accession to the European Union. • Payment Agency with Certified Processes • Compliance with AccountingStandards • Secure Access to Information Oracle Solution: Oracle Finanicals Oracle Projects

21. DGI, France (French Tax Administration) “The computerization of the local centers of the taxes permits us to answer the questions from the the taxpayers imediately, because most information concerning them are accessible online” —Alain Beuzelin, Chief of the Office 2B2 of the Service of ComputerOrganization of the DGI— • Return on investment for the DGI since the first year of use • • Improvement of the service for the taxpayers, thanks to the availability, on-line and in current time of their fiscal information • Close to 2.000 local and 14 regional information centers Oracle Solution: Oracle Database Oracle Designer 2000 Oracle Developer 2000 The French government modifies the fiscal laws every year. This is why the DGI needed a calculation software which could be modifiedquickly

22. Portuguese Ministry of Environment and Territory Regulation "Oracle technology was the one that ensured we would meet the goals we had set. With Oracle, we can keep updated content from almost 30 organizations in one single portal." -- Gabriela Borrego, Engineer and Chairwoman of IPAMB, MAOT • Personalized information • Self-service applications • Centralizing all forms and processes • Streamlining transactions Oracle Solution: Oracle Internet Platform Oracle 9iAS Oracle Portal • "Thanks to Oracle technology, the project's implementation was completed in less than five months,"

23. Hungarian Ministry of Defense Oracle Financials “improves decision-making by putting the right information into the hands of the people who need it – when they need it” • Streamlined budgeting and accounting systems • Compliance with International Accounting Standards • Integration of various departments • Future Growth: Open, Modular technology allows expansion as required

24. Budget Control • Optimise your systems to save money • Management of Funding • Integrated ERP for supply chain management and tender processes • Results • Increased administration efficiency • Reduced costs • Improved budget management and control

25. Danish Public Procurement Portal "The agreement is a good example of a promising initiative to improve cooperation between the public sector and the private business community. “ - Birte Weiss, Minister of Information Technology and Research. • Entire Public Sector • Products include telecommunications traffic, office supplies, foods, furniture, newspapers, conferences, freight, etc • Public/Private Partnership • With this framework agreement, the Ministry of Information Technology and Research has ensured that a number of • aspects such as basic functionalities, security, guaranteed prices and commercial terms live up to public requirements

27. NATO The implementation of the Oracle E-Business Suite will provide NATO with the mechanism by which we can meet these goals and will enable the development of more meaningful and timely management information - NATO Programme Director, Mr David Oakley • 700-plus users • NATO-wide Financial and Procurement solution • Integrates budgeting, budget execution, travel, treasury, disbursing, procurement and supply functionality • …together with Oracle we can ultimately provide a modern standardised system operating NATO-wide

28. Greater Manchester Police "Oracle Financials provides a fully integrated financial solution for a large and complex organization."--Ruth Shaw, systems development accountant, Greater Manchester Police • Integrate accounting and financial management applications across 11 divisions • Time taken to process purchase orders reduced by 17% • Visibility of purchasing commitments across the Force • Real-time picture of spend patterns and supplier performance Oracle Solution: Oracle Internet Platform Oracle Financials Oracle Cash Management Oracle Oracle9iAS Oracle Discoverer Oracle Purchasing • Oracle Financials has helped GMP to streamline the finance functions, improveefficiency, • and provide thebest possible value for the money to the public

29. Citizen Services • From internal efficiencies to external communication:to Citizens and Businesses. First areas of focus – revenue generating transactions • Business Taxes • VAT / State Sales Taxes Second areas of focus – high volume processes • Multichannel interaction centers • Online citizen tax returns • Administrative requests...

30. Government of Andhra Pradesh, India "eSeva builds on the success of the TWINS pilot project launched in Banjara Hills, Hyderabad, in December 1999. Our need was to provide a robust system, the first of its kind in India to the citizens of our state and Oracle scored primarily because of the ability to handle large values of data accessing various department servers." Phani Kumar, I.A.S. Director • One-stop-shop for over 20 G2C and B2C services in Andhra Pradesh • 20 eSeva centers (with 200 service counters) spread over the Twin Cities • Efficiently run over 200 service counters at over 30 locations in Hyderabad and Secunderabad www.esevaonline.com • There was a significant improvement in the processes in terms of integration and easier deployment. • Also the number of requests that could be served increased which resulted in additional revenue for us

32. Comune de Sesto San Giovanni, Italy • 81,500 citizens • Implemented a Citizens’ Portal • Quality of services improved Facing the challenges of transforming itself into an industrial town • Fourth largest town in Lombardy with 736 employees, managing • 800 public buildings, road network of 100km, social, education and infrastructure services

33. “We aimed to increase the quality of services and shorten the waiting time at custom declaration point.” • Customs Automation Project 3000 user 70 distrubeted database • Provides faster and better service to the trade community via internet • Selective but more effective customs control • Rapid production of foreign trade statistics via Data Warehouse System Oracle Solution: Oracle Database Enterprise Edition Oracle Partitioning Oracle Internet Developer Suite Oracle Discoveer Oracle Express Oracle Warehose Builder • Oracle Data Warehouse solution help us for better utilisation of Custom Expert Personel at Custom Gates

34. Kingston-Upon-Hull City Council • Goal to be a leading “Digital City” • 250,000 inhabitants • Hull Connect Call Centre • 16,000 calls per week • 98% of calls answered within 10 seconds • Significant long-term savings • “Our strategy involves using the latest in Internet and business-automation technology • to connect citizens and deliver services faster and more effectively”.

35. Icelandic State Government ”This IT investment provides the foundation for modern Iceland’s IT infrastructure and enables us to meet our citizens’ demands for improved public services." - Gunnar Hall, director of State Accounting Office • All of Iceland’s 940 Institutions • 19,000 Employees • All applications on one server with all public institutions and citizens having access via the Internet • 80% of Iceland’s citizens have Internet access

36. Deployment • You now have a robust, scalable system - G2G, G2E, G2B and G2C • Multichannel deployment via Public/Private partnerships • Phone • PC’s, PDA’s, SmartPhones • Digital Television • Interactive Kiosks

37. Kent County Council, UK ‘Many people have been watching Kent to see if we can achieve the improvements in effectiveness and efficiency in back office services that are being promised by the big outsourcing deals. Our own programme Kent Support Services Improvement (KSSIP) will provide us with the best most effective business management information system in local government’ - Kevin Lynes, Cabinet Member for Resources • Terminate major HR and Finance outsourcing discussions with Hyder Business Services Group • County wide Finance and HR/Payroll system Oracle Solution: Oracle RDBMS Oracle HRMS Oracle Payroll Oracle Financials • The £4.7m deal will see CGEY working alongside Kent’s own staff to design, • build and roll-out the new Oracle system over the next 6 months

38. Dubai Government We have selected the Oracle E-Business Suite because it offers us the unique combination of a well integrated ERP which uses the internet and a robust Arabized system that is supported by the strong local presence of Oracle in Dubai” commented Mr. Thani Alzaffin (Director, Government Information Resources Department at H. H. THE RULER’s COURT • Automating the internal processes • All of the 25 Dubai Government departments using an Application Service Provisioning (ASP) model on the Dubai Government intranet • Enable efficient planning and management for government resources • Will provide access to both employees and suppliers over the internet via self-services portal • This project will reach 40,000 employees across 25 government departments who will see their • productivity increase through the use of an integrated easy to use suite of applications

39. City of Liverpool, UK “Central to achieving our goal is a solid foundation on which to build, and this is what Oracle's applications and architecture represents for Liverpool City Council”, David McElhinney, executive director, City of Liverpool • 240 staff in call center • 75% of all citizen contact • 37,000 calls per week • True 24x7 • Avr. Time in queue; 3 sec. Oracle Solution: Oracle Internet Platform Oracle Financials Oracle CRM Oracle procurement Oracle HRMS Oracle Payroll • Liverpool City Council has won the National Business Award for the best use of technology • for the innovative use of customer relationship management.

40. Wireless Glasgow… ”Oracle will give our operational managers in the field access to back office systems through any mobile device. The system's scalability would allow us to improve productivity by extending mobile working to other areas of the business." -- Jane Alexander, Marketing Manager, Building Services, Glasgow City Council • Improved customer service • Reduced administration costs • Approximately 20% more customer visits • 50% reduction in customer wait time for repairs and maintenance • Substantial long-term savings • "We wanted a future-proof solution that would allow us to migrate to GPRS and other emerging standards,"

41. E-Government ! • You now have a comprehensive solution • Phased, structured approach • Adminstrative foundation for Accountability • Fine-tuned for efficiency and Budget control • Connecting with Citizens and business • Via multi-channel Deployment • A Four-Step Roadmap to true E-Government

42. Polizei Bayern Oracle in E-Government

43. E-Government Delivery Communicate Connecting employees Citizens, and businesses Connect