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One City

One City. Auckland Libraries. All Yours. 1 Nov 2010. The problem? 7 organisations disappearing 1 organisation One Rates Bill New ways of working Different expectations. No disruption to customer service. eLGAR Opportunity Sleep, Work, Play. The Mantra?

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One City

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  1. One City Auckland Libraries All Yours

  2. 1 Nov 2010 The problem? 7 organisations disappearing 1organisation One Rates Bill New ways of working Differentexpectations

  3. No disruption to customer service

  4. eLGAR Opportunity Sleep, Work, Play

  5. The Mantra? Borrow Anywhere, Return Anywhere

  6. Arrow = Bloody Long Way (140km)

  7. givingCUSTOMERS what they always wanted

  8. MyCard

  9. The Lesson……? Libraries pushed the parameters of change, this project would not have occurred if we had not

  10. eLGAR COLLABORATION The Board BELIEF Programme office INTENT eLF eLGARnet TRUST Communities of interest EMPOWERMENT Collaborative teams

  11. 1 November 2010

  12. De-consortialise Harmonise A consortium is NOT the same as one organisation

  13. Membership Lending rules Requests Fees & Charges Debt processes Interloans Logistics Classification & Labelling One Collection team

  14. One collection: Membership 576,828 members 139 patron types!

  15. One Collection: Lending Lending rules… Requests… Fees and charges… 18 No fines for children’s books – Yes / No Free or $1 500+ rules Request magazines? Yes / No 3 week loan or 4 week loan? DVDs - $2 to $5 20c per day or 30c? 50c per day

  16. One Collection: lots more Debt processes… Interloans… Logistics… Classification… Labelling…

  17. Franklin integration • Franklin Library Arts & Culture Trust & • Franklin District Libraries • Auckland Libraries Symphony Millennium Tuakau Waikato District

  18. Technical Infrastructure System changes to Millennium Telephone messages and notice templates Self checks units Printers and scanners Broadband capacity Public access computers Payment options RFID Security systems EM

  19. Contractual & Commercial Extended library management system Licenses for e-resources Licenses for search and discovery tools Contracts for notice delivery

  20. On-line Catalogue - OPAC UNSCOPED Aquabrowser UNLEASHED Websites - NEW umbrella site created old sites kept and updated E-resources - UNFETTERED Intranet – UNFINISHED…

  21. Training & Communication 1350 staff trained Training tailored for the changes for each legacy library Updates to customerbrochures New procedure documentation and manuals Helpful Cheatsheets for key changes

  22. complexity Reporting and statistics Membership database & rules Library cards An Auckland Libraries website Library notices & phone systems 3 Franklin libraries - 2 on Millennium (Pukekohe, Waiuku) Staff training Lending rules Interloans And a good news story!.. Tuakau Deliver same e-resources to all No pressure… Branding Consistent search & discovery interface Deliver new logistics approach Debt processes Promotion Fees and charges $$$Revenue neutral

  23. We ♥Auckland Libraries

  24. “The best thing to come out of Auckland’s Super City amalgamation…” NZ HeraldSaturday May 14th 2011

  25. Questions?

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