Welcome TASA Advisory Committee Meeting April 26, 2013

1. Welcome TASA Advisory Committee Meeting April 26, 2013

2. AGENDA TASA Meeting – April 26, 2013 • 1:30 – 1:45 Reading of Meeting Notice – Cindy Miller Initial Meeting Notes – Curtis Williams Introductions – Curtis Williams ParticipantAppearances • 1:45 – 2:15 FCC & PSC Updates - Bob Casey • 2:15 – 2:45 FTRI FY 2013/2014 Proposed Budget- James Forstall • 2:45 – 3.00 Break • 3:00 – 3:30 AT&T Relay – Greg Denes – Channel Manager – Customer Information Services  TRS Traffic CapTel Traffic  Outreach Performed  Updates • 3:30 – 4:00 Other Matters? • 4:00 Conclude

3. Initial meeting Notes • TASA committee members Kim Schur and Cheryl Rhodes will be participating by phone during today’s meeting. Louis Schwarz and Jon Ziev will not be able to participate today. • A transcript will be made of today’s meeting, and provided to all TASA committee members. • Please make sure your microphone is on when speaking. The green light should be on. • Please silence your cell phones during today’s meeting. • Please state your name before speaking so we know who is making comments for the record. • For Committee members who will be claiming travel costs, please make sure to fill out the travel reimbursement form. TASA Meeting – April 26, 2013

4. TASA Meeting – April 26, 2013

5. PSC Contacts • Curtis Williams, Regulatory Analyst IVOffice of Telecommunications(850) 413-6924 - Voice(850) 413-6925 - FAXcjwillia@psc.state.fl.us • Bob Casey, Public Utilities SupervisorOffice of Telecommunications(850) 413-6974 - Voice(850) 413-6975 - Faxbcasey@psc.state.fl.us • Cindy Miller, AttorneyOffice of the General Counsel(850) 413-6082 - Voice(850) 413-6083 - Faxcmiller@psc.state.fl.us TASA Meeting – April 26, 2013

6. FCC & PSC Updatessince November 2, 2012 TASA Meeting TASA Meeting – April 26, 2013

7. FCC Number vs DA Number on Orders • Decisions are issued in two different ways: by the authority of the entire Commission, with each Commissioner voting; or by authority delegated to the Bureaus and Offices of the Commission. • If the decision is one decided by the Commission, it is identified by an FCC number. The FCC number is comprised of two digits indicating the year, and a number of up to 3 digits indicating the sequence, such as FCC 08-138. • If the decision is one issued through authority delegated to the FCC Bureaus and Offices, it is identified by a DA number. The DA number is constructed similarly to an FCC number, with two initial digits indicating the year, and a number of up to 4 digits indicating the sequence such as DA 08-1476. TASA Meeting – April 26, 2013

8. Order FCC 12-39Released November 16, 2012 • In this Order, the FCC granted in part a petition for reconsideration and clarification of the Commission's Internet-based Telecommunications Relay Service (iTRS) Toll Free Order, filed by Sorenson Communications, Inc. • In the iTRS Toll Free Order, the FCC adopted rules to improve assignment of telephone numbers associated with iTRS. • The FCC granted Sorenson's Petition with respect to certain user notification requirements but denied the remainder of the Petition. TASA Meeting – April 26, 2013

9. Order DA 12-1886Released November 20, 2012 • The FCC Consumer and Governmental Affairs Bureau granted CSDVRS, LLC full certification for eligibility to receive compensation from the Interstate TRS Fund for the provision of VRS. • Based on the Bureaus further review of the CSDVRS Recertification Application and their on-site inspections of CSDVRS' facilities and operations, it also found that CSDVRS currently provides VRS in compliance with the Commission's rules and orders, and determined that CSDVRS is qualified to receive compensation from the Fund for the provision of VRS. • The certification remains in effect for a period of five years from the release date of the Public Notice. TASA Meeting – April 26, 2013

10. Order FCC 13-13Released January 25, 2013 • Addresses certain practices related to the provision and marketing of Internet Protocol Captioned Telephone Service (IP CTS). • The new Order established the following requirements on a temporary basis from March 7, 2013 to September 3, 2013: • IP CTS providers may not offer financial and other rewards to consumers, charitable organizations, and audiologists and other professionals for the referral and registration of new IP CTS customers. • New IP CTS users must self-certify to the provider that (1) they have a hearing loss requiring use of the service to effectively communicate over the phone, (2) they understand that the captioning service is provided by a live communications assistant (CA), and (3) they understand that the cost of IP CTS calls is paid by the federal TRS Fund. If the user spends $75 or more for their IP CTS phone, he or she needs to only provide this self-certification. But if the user obtains IP CTS equipment for free or for less than $75, she or he must also provide certification from a third party professional that the user needs IP CTS to communicate effectively over the phone. • IP CTS phones must have as a default setting with the captions are turned off, so that consumers need to turn on the captions for each call. TASA Meeting – April 26, 2013

11. Order FCC 13-13Released January 25, 2013 TASA Meeting – April 26, 2013 The Order also included a Notice of Proposed Rulemaking seeking comments on: • Whether to adopt the above interim rules as permanent rules; • The likely reasons for the unusually rapid growth in the use of IP CTS; • Whether to prohibit all provider programs that give away or loan equipment to potential or existing IP CTS users for free or at a cost below some specified level; • Whether to require each IP CTS provider, as a condition of continuing to offer service to existing IP CTS users who have not yet registered for service, (a) to register each of their users and (b) as part of the registration process, to obtain from each user certification that the user has a hearing loss that requires IP CTS to communicate in a manner that is functionally equivalent to communication by conventional voice telephone users; • Whether to establish a specific (quantitative) hearing loss threshold for eligibility to use IP CTS; • Whether to amend the speed of answer requirement for IP CTS; • Whether to adopt any requirements for IP CTS equipment to have labels informing consumers that IP CTS may be used only by people with hearing loss; and • Whether to require applicants for IP CTS certification to describe how they ensure that they do not bill the TRS Fund for service to ineligible users. • Comments were due February 26, 2013. Reply comments were due March 12, 2013

12. Order DA 13-259Released February 21, 2013 • The FCC Consumer and Governmental Affairs Bureau (Bureau) permanently denied payment to Healinc Telecom, LLC, of the amounts withheld by the TRS Fund Administrator, Rolka Loube Saltzer Associates, from Healinc’s VRS payment for the month of September 2011. The Bureau affirmed RLSA’s determination that calls for which compensation was withheld were not compensable under the Commission’s rules. • The basis for withholding payment was that Healinc had failed to identify itself properly to callers and that its VRS calls were routed through multiple URL addresses not used for a Healinc brand or sub-brand, contrary to the FCC’s rules. TASA Meeting – April 26, 2013

13. Order DA 13-260Released February 21, 2013 • The FCC Consumer and Governmental Affairs (CGB) Bureau denied the application of Healinc Telecom, LLC to obtain recertification as a VRS provider and to obtain initial certification as an IP Relay Service provider eligible to receive compensation from the Interstate TRS Fund. • CGB’s investigations of Healinc’s VRS identified numerous instances in which Healinc did not provide VRS in compliance with the FCC’s rules and orders. Among other violations, Healinc failed to process VRS 911 calls in accordance with the FCC’s rules; submitted for compensation calls routed through URLs used by ineligible providers, contrary to the FCC’s prohibitions against use of such URLs; repeatedly submitted false, inaccurate, or incomplete reports and information to the Fund administrator and the FCC; and failed to submit reports required by the Commission’s rules. TASA Meeting – April 26, 2013

14. Order DA 13-275Released February 22, 2013 TASA Meeting – April 26, 2013 Pleading Cycle was Established for Comment on Applications for State Certification for the Provision of TRS. The FCC provided Notice that the states have applied to the FCC for renewal of the certification of their State TRS program pursuant to Title IV of the Americans with Disabilities Act, and the FCC’s rules. Current state certifications expire July 25, 2013. A state’s application for certification, covering the five year period from July 26, 2013 to July 25, 2018, had to demonstrate that the state TRS program complies with Section 225 and the FCC’s rules governing the provision of TRS. Comments were due March 15, 2013. Reply comments were due March 29, 2013.

15. Order DA 13-369Released March 8, 2013 TASA Meeting – April 26, 2013 • The FCC Consumer and Governmental Affairs Bureau sought comment on a petition for rulemaking filed by Sorenson Communications, Inc. and its wholly subsidiary, CaptionCall, LLC on February 20, 2013. • In its petition for rulemaking, Sorenson requested that the FCC initiate a rulemaking proceeding to adopt a price cap regulatory approach to determine the rates for the provision of IP CTS. The proposed methodology would replace the current Multistate Average Rate Structure (MARS) rate methodology currently used for determining the IP CTS rate. • Comments were due March 25, 2013. Reply comments were due April 4, 2013.

16. Order DA 13-534Released March 21, 2013 TASA Meeting – April 26, 2013 The FCC Consumer and Governmental Affairs Bureau accepted the relinquishment of American Network, Inc.’s authority to provide of Internet-based TRS and eligibility for compensation from the Interstate TRS Fund.

17. PSC Updates • On April 1, 2013, FTRI filed its proposed 2013-2014 budget. James Forstall will provide details of FTRI’s proposed budget in his presentation later this afternoon. • Staff has scheduled the FTRI budget recommendation to be filed May 2, 2013, for consideration by Commissioners at the May 14, 2013 Agenda conference. • Staff continues its monthly test calls checking the typing speed of AT&T Relay Communications Assistants and the quality of CapTel calls. TASA Meeting – April 26, 2013

18. Legislative Update TASA Meeting – April 26, 2013 HB 1135/SB 1688 - Telecommunications Access System: Revises powers & duties of PSC; requires that commission establish recovery mechanism requiring commercial mobile radio service providers to impose monthly surcharge on their subscribers; revises provisions relating to administration; provides for distribution of wireless mobile devices; revises membership of advisory committee that assists commission; requires that commission ensure public safety & health care providers are complying with requirements to purchase & operate telecommunications devices. Effective Date: July 1, 2013

19. HB 1135/SB 1688

20. National Association for State Relay Administration (NASRA) • FCC’s Disability Rights Office met with members of the TEDPA and NASRA Monday, April 15, 2013. • Topics for Discussion: • 1. Update on the progress with the state recertification • 2. Potential misuse or inadvertent use of IP captioned telephone services • 3. Update on the National Deaf Blind Equipment Distribution Program • 4. Equipment issues – equipment and compatibility to current phone service • 5. Traditional TRS – definition, what is the scope of service and “functional equivalence” • 6. AT&T Petition to Launch Proceeding for transitioning from circuit based networks to IP networks • 7. Costs for Internet-based TRS under the jurisdictional separation of costs principle TASA Meeting – April 26, 2013

21. Questions or Comments? TASA Meeting – April 26, 2013

22. Next… FTRI’s Updates James Forstall FTRI Executive Director TASA Meeting – April 26, 2013