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Mentoring as a process in building a Cancer Information Service

Explore the core elements and challenges of mentoring as a process for building a Cancer Information Service. Discover the references, mentors, resources, and experiences involved in this process. Also, learn about the challenges faced, such as hiring, training, and quality assurance, and the future steps and wish list for the service.

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Mentoring as a process in building a Cancer Information Service

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Presentation Transcript

  1. Mentoring as a process in building a Cancer Information Service

  2. Core elements and challenges

  3. References/mentors

  4. Resources obtained

  5. Experience

  6. Challenges • Hiring, induction and training • - Large team vs small team (NCSM) • - Dilemma between medical experience vs counselling skills • Quality assurance (CCQ) • - Could not be implemented fully due to the lack of trainers in Malaysia Process and procedures - Unsure of how ‘deep’ to go (i.e. how detailed each process should be)

  7. What we did • Used as many templates as possible as starting points (process of a call, email, sample interview questions). • Hired medical staff with cancer knowledge (instead of oncology background) and made use of training available in Malaysia. Requested for process and procedures (e.g. for suicidal calls) from local helplines. Otherwise, followed resources and worked from there.

  8. Lessons learned

  9. Lessons learned

  10. Next steps/future wish list

  11. The next steps: Digital footprint ABC microsite Mobile app

  12. THANK YOU

  13. Thank you

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