Results-Based Accountability (RBA)

1. Results-BasedAccountability (RBA) Websites raguide.orgresultsaccountability.com The Fiscal Policy Studies Institute Book - DVD Ordersamazon.comresultsleadership.org

2. Population Accountabilityabout the well-being ofWHOLE POPULATIONS For Communities – Cities – Regions – Iwi Performance Accountabilityabout the well-being ofCUSTOMER POPULATIONS For Programs – Services – Agencies and Service Systems Results Based Accountabilityis made up of two parts:

3. THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline Benchmark Outcome Result Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Indicator Goal Measure Objective Target Core qualitative strategic objectives Your made up jargon here Measurable urgent systemic indicators Lewis Carroll Center for Language Disorders

4. RESULT or OUTCOME A condition of well-being for children, adults, families or communities. Population Population INDICATOR or BENCHMARK A measure which helps quantify the achievement of a result. PERFORMANCE MEASURE A measure of how well a program, agency or service system is working.Three types: Performance Performance DEFINITIONS OUTCOME Children born healthy Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Children ready for school Clean Environment Prosperous Economy Safe communities INDICATOR Rate of low-birth weight babies Rate of low-birth weight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate Percent ready at K entry crime rate air quality index unemployment rate PERFORMANCE MEASURE 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? = Customer Results = Customer Results

5. Population Performance Customer result = Ends Service delivery = Means From Ends to Means From Talk to Action From Talk to Action RESULT or OUTCOME ENDS INDICATOR or BENCHMARK PERFORMANCEMEASURE MEANS

6. POPULATIONACCOUNTABILITY For Whole Populations, Regions, Cities, Iwi.

7. Te Pu o Te Wheke Whānau Ora Outcomes • Safe Whānau – whānau live in areas where they feel safe and secure. • Healthy Whānau – whānau live in a healthy environment, live healthier lifestyles and experience good health. Whānau will have access to appropriate services, rongoā, tōhunga and matekite and live in healthy homes. • Economically secure whānau – whānau improve economic security through employment, business ownership, increased income and home ownership. Whānau have access to improved education and participate in voluntary activities. • Culturally Connected Whānau – whānau are connected to Te Āo Māori through whakapapa connection, marae activities, wānanga and Ngāpuhi cultural events. Whānau take ownership of their whānau and hapū development. • Self Managing Whānau – whānau become self managing and reduce their dependency on the welfare system. Whānau take leadership roles and participate fully in decision making processes that affect them.

8. Te Ao Hou Whānau Ora Outcomes Resilient, Knowledgeable, Nurtured, Engaged Whānau He whānau mārohirohi, he whānau mōhio, he whānau toiora, he whānau mahi ngātahi

9. Community Outcomesfor Christchurch, NZ ● A Safe City ● A City of Inclusive and Diverse Communities ● A City of People who Value and Protect the Natural Environment ● A Well-Governed City ● A Prosperous City ● A Healthy City ● A City for Recreation, Fun and Creativity ● A City of Lifelong Learning ● An Attractive and Well-Designed City

10. Country Neighborhood Kruidenbuurt Tilburg, Netherlands City New Zealand Portsmouth, UK

12. Leaking Roof(Results thinking in everyday life) ? Fixed Experience Inches of WaterBASELINE Not OK Measure Turning the Curve Story behind the baseline (causes) Partners What Works Action Plan Action Plan #2

16. Performance Accountability For Services, Agencies and Service Systems

17. Program Performance Measures Quality Quantity How welldid we do it? How much did we do? Effect Effort Is anyonebetter off? # %

18. Drug/Alcohol Treatment Program How well did we do it? How much did we do? Number ofpersonstreated Unitcost oftreatment Is anyone better off? Number of clientsoff of alcohol & drugs- at exit - 12 months after exit Percent of clientsoff of alcohol & drugs- at exit - 12 months after exit

19. LR UR

20. Manaaki House - WairoaPerformance Accountability

21. KTV Consulting Ltd - Turning organisation passion into organisation performance

22. IndicatorClients retain employment

23. IndicatorWhānau Stay Together

24. IndicatorClient Relapse Rate

25. How Population &Performance AccountabilityFIT TOGETHER

26. THE LINKAGE Between POPULATION and PERFORMANCE HBDHB Outcomes • 3. More Participation and Independence • Healthy Life Expectancy • Rate of sickness beneficiaries • Employment rate PERFORMANCE ACCOUNTABILITY Manaaki House Contributionrelationship Alignmentof measures # ofClients % clients completing program Appropriateresponsibility # Clients retaining employment % Clients retaining employment CUSTOMERRESULTS

27. Never be afraid to try something new. Remember that a lone amateur built the Ark.  A large group of  professionals built the Titanic. - Dave Barry

28. Acknowledgements • Mark Friedman – Fiscal Policies Institute • Te Pū o Te Wheke Whānau Ora Collective • Te Ao Hou Whānau Ora Collective • Manaaki House – Wairoa • Hawkes Bay District Health Board

29. THANK YOU ! The Fiscal Policy Studies Institute