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Integrated Service Delivery to Humanize the Welfare to Work System

Integrated Service Delivery to Humanize the Welfare to Work System. Paul Hubert & Jerry Colwell Pathways Skill Development & Placement Centre London, Ontario. Contextual Realities. Drastic Cuts to assistance amounts Barriers to employment are real Cost of living increases 18% since cuts

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Integrated Service Delivery to Humanize the Welfare to Work System

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  1. Integrated Service Delivery to Humanize the Welfare to Work System Paul Hubert & Jerry Colwell Pathways Skill Development & Placement Centre London, Ontario

  2. Contextual Realities • Drastic Cuts to assistance amounts • Barriers to employment are real • Cost of living increases 18% since cuts • Business Transformation Project • Increased efficiency but also bureaucracy • Environmental Stress • Funding moving to outcome

  3. Protecting Children is Everybody’s Business – Leschied, Whitehead, Hurley & Chiodo, 2003 • 17.1 % Poverty Rate in London & Middlesex • 65% of CAS children seen ’95-’01 on Assistance

  4. Discouraged, Diverted and Disentitled, Herd & Mitchell 2002 Social assistance recipients echo repeated frustration with having to move from agency to agency; aggravation due to inability to contact caseworkers; confusion and humiliation caused by regulations, directions and forms that require more education than many recipients possess; and an aura of suspicion and hostility as though they are trying to “get away with something.”

  5. London Response- 2 Decisions • Ontario Works – Purchase of Service Agencies • Resist Workfare concept • Community Placement as employment preparation tool

  6. Employment Sector Council London Middlesex • Create a dynamic service delivery system that provides opportunity for all people to meet the changing labour market needs in our community • Cross community Response • Common Assessment Employment Planning • Service Delivery Standards • Information Sharing Agreements • Common Technology Platforms

  7. Pathways Skill Development • Core Vision/ Mission/ Values • Purchase of Service Agreements • Employment Planning & Job Search Strategies • Community Placement • Employment Placement

  8. Humanization • Living Values with Multiple Stakeholders • Integration of service within Agency & within Community • Technology enabled client tracking, notes, reminders and sharing agreements

  9. Implications • Funding model • Outcome based funding can threaten the soul of the mission • Process and case management are required to intervene effectively • Access to skill development critical to avoid marginalization • Community based value driven service delivery

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